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All reviewsthe executive loungewhite housegreat locationtwo blockshilton honorsk streetjunior suitecorner roomfitness centerlobby barvalet parkingcouple blocksstreet noisedowntown dcsight seeingnational mallwashington monument
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Reviewed 12 December 2017 via mobile

As a business traveler it’s hit or miss when I stay at the bigger Hiltons or Marriotts as opposed to the more consistent and reliable Hampton Inns, bit this Capital Hilton is a pure gem. They got the entire experience right on every front. Super courteous front desk staff, clean and well appointed room, great gym, easy elevators, room heat that actually works (believe it or not this is an issue in a lot of hotels) and the only soft close toilet seat I’ve found this year after 30 trips around then country. Nice.

It occurred to me that this hotel has great senior leadership in place as that’s the only way to explain their winning in all categories of experience and service. It’s one of the few hotels that executes well enough on the front end so that tenuous back-end remote customer service rescues are not needed. Finally someone gets it. Well done Capital Hilton. Will definitely make this my go-to hotel for my next trip to DC.

Stayed: December 2017, travelled on business
Thank Robdokwon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David P, General Manager at Capital Hilton, responded to this reviewResponded 14 December 2017

Dear Robdokwon,

Thank You for staying with us and for taking a moment to provide feedback. Our team here at The Capital Hilton is dedicated to making our guest feel welcomed as well as providing exceptional customer service at all times. I'm delighted they left a lasting impression on you.

I hope to have a future opportunity to provide lodging services to you.


Sincerely,

David Piscola
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2017

Great location for visiting the monuments and museums. Metro and all tourist locations are with 15 minute walking distance from hotel. Staff are friendly and accomodating. An older hotel that has been revamped and revitalized. Give it a try!

  • Stayed: December 2017, travelled solo
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank 147carlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David P, General Manager at Capital Hilton, responded to this reviewResponded 12 December 2017

Dear 147carlaw,

Thank You for staying with us and for taking a moment to provide feedback. Our team here at The Capital Hilton is dedicated to making our guest feel welcomed as well as providing exceptional customer service at all times. I'm delighted they left a lasting impression on you.

I hope to have a future opportunity to provide lodging services to you.


Sincerely,

David Piscola
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2017

The Capital Hilton is an excellent location for any visit to Washington DC. In our case, the conference rooms were very well done, with excellent food both days of the conference. The hotel is located a short walk from the White House and other attractions, not to mention across the street from the Metro.

Room Tip: The gym is behind the main desk, a little difficult to get to, but a great gym, well worth finding.
  • Stayed: December 2017, travelled on business
    • Value
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Thank thomo215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David P, General Manager at Capital Hilton, responded to this reviewResponded 12 December 2017

Dear thomo215,

Thank you for taking a moment to share your experience. I am pleased to hear you found The Capital Hilton conference rooms and events to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

Sincerely,

David Piscola
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2017

The Washington Capitol Hilton is in a good location. Though the building has come of age it is reasonably well maintained. The staff is in general friendly and helpful, though some exception may occur. What has been traditionally poor is the quality of food in the Executive lounge and the bar. Moreover, healthy food does not seem priority in this location as opposed to many other Hilton's, in Europe in particular. My value was good as I did book the hotel more than 6 months in advance. Adhoc booking would have raised the value to average-poor. The fitness center is a plus but not accessible 24/7.

  • Stayed: December 2017, travelled on business
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts
Thank 93martinu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David P, General Manager at Capital Hilton, responded to this reviewResponded 12 December 2017

Dear 93martinu,

Thank You for taking a moment to rate your stay with us here at The Capital Hilton. The time taken along with the effort made to share your comments with us is most appreciated. Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers. We are hopeful that you will afford us the opportunity to provide lodging services in the future.

Sincerely,

David Piscola
General Manager

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Reviewed 6 December 2017

This hotel, in the heart of downtown Washington DC, is an all-around excellent value. Very nice and comfortable bed, adorable lobby, and a staff that aims to please. Everyone from the check-in registration desk, bell service, valet parking, restaurant, lounge, to check out was attentive, sharp, and showed genuine interest in helping and making my stay enjoyable.

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank luiscA8742ES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David P, General Manager at Capital Hilton, responded to this reviewResponded 12 December 2017

Dear luiscA8742ES,

Thank You for staying with us and for taking a moment to provide feedback. Our team here at The Capital Hilton is dedicated to making our guest feel welcomed as well as providing exceptional customer service at all times. I'm delighted they left a lasting impression on you.

I hope to have a future opportunity to provide lodging services to you.


Sincerely,

David Piscola
General Manager



Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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