I am a Hilton rewards member. And I’m not here to nickel and dime.
I booked a room for $97 for a night using the Hilton app as I always do. Arrived and BAM!!! Valet personnel on me like flys on stink. Sucker punched!! Are you kidding me? $60 to valet my car overnight. And they would not let me cancel without being charged full price. For this they upgraded my room. When I got the bill emailed to me they charged me $175.42 for the room. This is not including valet parking or taxes. The total for one night was $261.38. I called customer service. She can’t do anything for me because they don’t have records of what I was quoted. My error not taking a screenshot. Lesson learned. Bait and switch? Retaliation for complaining about the valet parking cost? Honest error? Either way they won’t fix it. I travel for a living. And this will definitely help me choose where I stay in the future. More
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