After arriving at the airport in a cab hailed by the gallant Carlyle Doorman, I discovered that I had left my briefcase in the taxi. Panic is an understatement for what I felt. Not only was my laptop and all my business briefs at risk, but also a ring I had been given by my Mom when I was twelve.
The Carlyle staff had already been wonderful during my stay. From the time I walked through the door, front desk ladies and gentlemen made me feel welcome, answered questions and gave great recommendations for restaurants. Housekeeping was friendly and provided superior service. Accommodations are current and comfortable with a cool DuPont vibe. And the all important bed exceeded sleep expectations.
So, after I learned that I had left my briefcase in the cab, I called the Carlyle and Kamaria went above and beyond, contacting the cab company multiple times. When my problem wasn't solved by the end of her shift, she had Lizann follow up hours later. How cool (and rare!) is that? Exemplary customer service!!
End of story, the cabby delivered my bag to the airport. God is good and makes really, really good people! If you have a choice about your DC lodging, the Carlyle is a great choice. Great location, great accommodations, peerless service.
- Official Description (provided by the hotel):
- Centrally located in fashionable Dupont Circle and newly renovated, Kimpton Carlyle Hotel offers 198 spacious hotel accommodations, some available with kitchenettes, Tempur-Pedic beds, plush duvets and at-home amenities. All rooms feature a flat screen television, available WiFi, and luxurious bath amenities by Bigelow. Kimpton Carlyle Hotel in Dupont Circle is also walking distance to DC's landmark neighborhoods and attractions such as Georgetown, Adams Morgan, U Street and our nation's most famous residence - the White House. The DC Metro and famed Dupont Circle fountain is just a short three block walk from our DC hotel, and premier dining is within easy reach along Connecticut Ave. As well as Dupont Circle. Come and stay with us and enjoy the beautiful tree lined streets and character rich architecture of the neighborhood. ... more less
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- Also Known As:
- Carlyle Hotel Washington Dc
- The Carlyle Hotel