Previous reviews were very complimentary and overall they are on target. The hotel prefers guests not to book through Expedia as we did and we had a very unpleasant beginning to our three day stay. The front desk person was unfamiliar on how to handle our Expedia reservation and said the bank had refused our credit card when we registered. We gave her two other credit cards and she said that they were refused as well and we would have to pay in cash up front. With other guests standing around this was quite embarassing. We had already paid in full through Expedia. When we called the banks they said the hotel was entering the information incorrectly, that they had approved what the hotel sent anyway, and nothing had been declined. It was finally settled but it was rather humiliating and a very bad start to our stay.
The hotel manager sent up an apology note later but I do not think he was sensitive to how embarassed we were. The two tangerines he sent up as an apology gift seemed awkward and odd.
The rest of our stay there was pleasant and the room service food was excellent. The servers in Off the Record, the bar on the ground level, were great. If you like gin, you must try the Classic Gin and Tonic. I didn't think you could do much to such a simple drink, but the tonic they use is very different.
If you stay there I hope you have better luck with the front desk.
- Official Description (provided by the hotel):
- Welcome to Washington's landmark residence of choice for visitors to our nation's capital. The Hay-Adams, a luxury boutique hotel, is as close as you can get to staying at the White House without a personal invitation from the President. Originally designed in the 1920s as a residential hotel, The Hay-Adams carefully emulates the ambiance of a distinguished private mansion on Lafayette Square. The 145-room boutique hotel in Washington, DC features 21 luxury suites with stunning views of Lafayette Park and the White House. All of our guest rooms exhibit the perfect combination of heritage, luxury, contemporary comfort and technology. Ideally situated in Lafayette Square and steps away from many of Washington D.C.'s famous attractions, The Hay-Adams is the premier destination for leisure and business travelers alike. ... more less
- Reservation Options:
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- Also Known As:
- The Hay-Adams Hotel Washington Dc
- Hay Adams Washington Dc