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“Very Traditional Excellence”
Review of The Hay-Adams

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The Hay-Adams
Ranked #3 of 141 Hotels in Washington DC
Certificate of Excellence
Dallas
Level 6 Contributor
130 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“Very Traditional Excellence”
Reviewed 15 July 2014

This is one of the finest, most comfortable hotels in the world. The rooms and bathrooms are on the small side for super luxury hotels, but the finish out and furnishings are absolutely first rate. The location next to the White House just couldn't be better. The hotel feels more like a boutique than a large hotel, but it is full service at the level of the best hotels in large international cities. The staff (with the possible exception of the Lafayette dining room) are wonderful, nice and highly competent. We found the senior restaurant staff to be somewhat rude, focusing their best service on locals who dine at the restaurant. You get the feeling that they are somewhat inconvenienced by your presence (a request for coffee before ordering breakfast was met with a loud groan and subsequent staffing change when our waiter with a marvelously aggrieved flourish announced to the maitre'd that he couldn't deal with our requests - although annoying the scene was fairly amusing). Having said that, the rest of the folks were quite nice, if less than prompt. But that is the only flaw in one of our favorite hotels anywhere. Be sure and visit the Off the Record Bar. One of the great hotel bars of the world.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank jeff3545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansBrulandHA, General Manager at The Hay-Adams, responded to this review, 16 July 2014
Dear jeff3545,

I appreciate your candid feedback regarding your recent stay at The Hay-Adams. I’m very glad you enjoyed your time with us overall and that The Hay-Adams is one of your favorite hotels in the world, but I do apologize that the service you received in our restaurant was not up to par with our standards. We value all of our guests and expect that they are made to feel welcome and well taken care of throughout their dining experience, and this is something I will certainly reinforce with the Lafayette team. We hope to provide you with more excellent service during your next visit to Washington, D.C.

Sincerely,

Hans Bruland
VP/General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 July 2014

We had our wedding at the Hay Adams and could not be more pleased with every single aspect of the wedding. From planning to the day after, the level of service we received was spectacular and more than we could have imagined. Rebecca at the Hay was fabulous. Her attention to detail, personality and overall service was such a pleasure to work with. She made she our day everything we wanted for and more. The other service members also made sure we were always happy whether it was ensuring we had transportation lined up and refreshments on the bus (huge thank you to Eric the concierge for this) or the valet team letting us bring boat loads of stuff in, to the wait staff at the Top of the Hay for our wedding itself - it was all superb. Our guests commented so highly on all aspects of the Hay. Several of our guests had food allergies and said the wait staff treated them so well and knew everything perfectly as to what they can and cannot eat. This brings me to the food - hands down best wedding food ever, this came from many guests as well. I haven't even mentioned the VIEW - the view is also so amazing and makes for a beautiful venue. Pictures are to die for and the doors allow you to leave them open throughout the night making the ambience fantastic. Guests rooms are amazing as well and so comfortable. I could go on and on...the Hay Adams is amazing.

Room Tip: Any room is fabulous but there are several with views of the White House.
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  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
6 Thank Anna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansBrulandHA, General Manager at The Hay-Adams, responded to this review, 16 July 2014
Dear Anna,

Thanks for your wonderful review, and heartfelt congratulations from all of us on your recent nuptials! Planning a wedding can be stressful, and our team strives to relieve a lot of that stress so that the wedding party can focus on enjoying that special day with their loved ones. Rebecca is truly an asset to the Hay-Adams family; she loves getting to know her clients and helping them make their dream wedding a reality. I will thank her, Eric, and the rest of the teams involved for their great service and attention to detail. Glad to hear that the food exceeded your expectations as well! Hope to welcome you back soon.

Sincerely,

Hans Bruland
VP/General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 July 2014

The Hay-Adams hosted our wedding celebration and the entire weekend was flawlessly executed. Of course, the views from the Top of the Hay are legendary and the space was perfect for our party (approximately 150 people). The food was extraordinary, and we've heard from several guests that it was the best food they'd ever had at a wedding.

What really made our weekend truly special was the high caliber of service, even above and beyond what you would expect from a top hotel. The entire staff was a pleasure to work with and they were so attentive to every detail. Rebecca Ventura, the Hay-Adams coordinator who oversaw the planning, helped to make our dream weekend come true, and we cannot thank her and her colleagues enough. If there was one negative from the whole weekend, it is that we did not want to leave on Sunday!

We can't wait to return for a visit and highly recommend the Hay-Adams for a wedding celebration or a home away from home stay.

Stayed June 2014, travelled as a couple
Helpful?
7 Thank Christopher D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansBrulandHA, General Manager at The Hay-Adams, responded to this review, 16 July 2014
Dear Christopher,

Congratulations on your recent marriage and we wish you all the best! Thank you for allowing us to be a part of your very special day. A wedding on Top of the Hay is really an amazing experience, and I’m glad to hear that our team helped make your weekend so memorable. I will certainly pass your compliments onto Rebecca, as well as the rest of the staff involved in the event (especially Chef and his team for the wonderful cuisine). We look forward to having you back, perhaps for your first anniversary!

Sincerely,

Hans Bruland
VP/General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leesburg, Virginia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 July 2014

An absolutely exquisite and elegant lunch was served with the utmost attention to detail and service. The food, some of the best I have ever tasted and enjoyed; and I have travelled the world, was beautifully and elegantly presented with distinguished style and elegance. My needs were anticipated in advance. Service immaculate, professional, and friendly. I would in particular like to mention Julien Surget (Director of Food and Beverage) who was so amiable, professional and friendly. He took time out of his extremely busy day to attend to my needs and talk with me. Nothing was too much for this fine gentleman. Mr. Surget's staff were of the highest quality. I felt like I was dining in one of the finer restaurants in Europe. Bravo.

  • Stayed July 2014, travelled with friends
    • Service
Helpful?
5 Thank Kiwirobyn54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansBrulandHA, General Manager at The Hay-Adams, responded to this review, 16 July 2014
Dear kiwirobyn54,

Thank you for your very eloquent review of your dining experience in Lafayette Restaurant. It makes me happy to hear that not only was the food excellent, but that our team took such good care of you. Julien works tirelessly to ensure his staff exhibit the highest level of service, and he always enjoys interacting with our valued guests. Glad you had such a memorable luncheon, and we hope you can dine with us again soon.

Sincerely,

Hans Bruland
VP/General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
las Terrernas
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 July 2014

It's simple... Why stay anywhere else in DC ?...
Perfect in every way, outstanding Concierge, over the top cappuccino's at breakfast, smiling staff at every turn, location, location, location, impeccable nightly turn down service, rooms like cocoon's/nests, always a pleasure to walk back through the lobby after a day out and feel right at home.

With this recent stay (mid June) The Hay Adams has become one of my 'best hotels in the world', it joins the three others...

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
7 Thank The_lonly_cook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 July 2014

This is one of those few amazing hotels that everyone loves there job
we are here for 5 nights in july and everything was perfect
room was great for are family of 3 very nice roll away bed and very confie king bed
fresh water in the rooms and great products in the bathroom
every night at turn down they brought you something new, ,molten brown face wash one night
one night cookies etc...

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank nikki532
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 July 2014 via mobile

The staff us fantastic, always willing to go above and beyond to make you feel comfortable. The hotel is extremely gorgeous (and clean)! It features rooms that overlook The White House (and national mall).

This is a great choice, if you're staying in D.C.!

Stayed July 2014
Helpful?
6 Thank joelshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Hay-Adams

Property: The Hay-Adams
Address: 16th & H Sts. NW, One Lafayette Square, Washington DC, DC 20006
Phone Number:
Region: United States > District of Columbia > Washington DC > Dupont Circle
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Washington DC
#2 Romantic Hotel in Washington DC
#3 Family Hotel in Washington DC
#12 Business Hotel in Washington DC
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Hay-Adams 5*
Number of rooms: 145
Official Description (provided by the hotel):
Welcome to Washington's landmark residence of choice for visitors to our nation's capital. The Hay-Adams, a luxury boutique hotel, is as close as you can get to staying at the White House without a personal invitation from the President. Originally designed in the 1920s as a residential hotel, The Hay-Adams carefully emulates the ambiance of a distinguished private mansion on Lafayette Square. The 145-room boutique hotel in Washington, DC features 21 luxury suites with stunning views of Lafayette Park and the White House. All of our guest rooms exhibit the perfect combination of heritage, luxury, contemporary comfort and technology. Ideally situated in Lafayette Square and steps away from many of Washington D.C.'s famous attractions, The Hay-Adams is the premier destination for leisure and business travelers alike. ... more   less 
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Also Known As:
The Hay-Adams Hotel Washington Dc
Hay Adams Washington Dc

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