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The Hay-Adams
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Reviews (1,374)
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1,121
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754 - 759 of 1,374 reviews
Reviewed 24 July 2014

The reason why I cut one star off is that they gave us a very small room without any views in spite of we had booked a superior room (32 m2). Bathroom was also very small. However, we were offered an upgrade to a room with White House view for extra $200 which we didn't accept because the room price was already high for us ($514/night). While checking out next morning, I asked to the receptionist how they would call a standard room if ours was a superior room of that size. She was silent in return.

The breakfast was also tricky. We already paid $25 for each for the breakfast in booking time and thought it was an open buffet as normally expected. We were wrong. They have a menu to order and everything in the menu has a price. The waiter explained us how it works. You can order anything in the menu, but if the total exceeds $25 per person, you have to pay for it. Even the breads on the counter need to be ordered for a fee. So, what is the point to offer a breakfast on the website?

Other than these, we loved the hotel. It is small but very luxury. Rooms, lobby and dining venue has a lovely decoration. Personnel is extremly kind and always ready to help with a smile on their face. The concierge was very helpful to answer our questions on the free map of attractions of Washington DC. There are two hop-on lines in WDC by the way. 'Old Town Trolleys' are totally different than classic hop-on buses and very cute.

The queen size bed was extremly comfortable for a nice sleep. We had Bose sound system in the room and some CD's which helped us to relax after a long day. Turn down service and a small chocolate on the bed was a nice touch. However, we were two and had to share the chocolate. Hotel has a very nice bar in the basement. A great place to freshen and get cool after a hot day in summer time.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
4  Thank AnkaraCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansBrulandHA, General Manager at The Hay-Adams, responded to this reviewResponded 25 July 2014

Dear AnkaraCat,

Thank you for your candid review of your recent stay with us at The Hay-Adams. We are proud to be a hotel steeped in a rich history which dates back to 1927, and because we work hard to preserve that history, some of our rooms are on the smaller end. I do apologize that our breakfast in Lafayette was not fully explained to you when you made your reservation, but I hope that you enjoyed the cuisine and the overall dining experience. I am pleased to hear that your stay was mostly positive and that you had such great interactions with the team (I will certainly pass your compliments onto our Concierges!). We look forward to serving you again during your next trip to Washington, D.C.

Sincerely,

Hans Bruland
VP/General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

I really enjoy walking through the main doors here each time I visit and being greeted by the returning staff ... some are celebrating 20+ years of service here at the Hay-Adams. The rooms are very comfortable ... bathrooms are clean and large -- ditto for the bedrooms. I love the top floor for family gatherings. It offers an amazing view of the White House and the Park. This is my favorite place in DC. It seems that you can get to nearly all museums from here if you're willing to walk just a bit.

Room Tip: I like the rooms that look over the church.
  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Heathcote H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansBrulandHA, General Manager at The Hay-Adams, responded to this reviewResponded 25 July 2014

Dear heathcote4654,

How wonderful to hear that you always enjoy coming back to stay with us at The Hay-Adams! Our team enjoys getting to know our valued guests and catching up with them throughout the years. What an honor to be your favorite place in D.C.; we look forward to welcoming you back again soon!

Sincerely,

Hans Bruland
VP/General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

This hotel is something you do not want to miss when you visit D.C. It's got a culture of its own and by the way, amazing views of the D.C. landmarks. It's location and the hotel itself is what sets it apart from all other places in D.C.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jayanti S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014

Where to start...position....the Hay-Adams hotel must be about the best positioned hotel in Washington, with proximity to, and superb views of, the White House. The staff are attentive, professional and extremely polite, and to a man they go the extra yard to ensure that residents have a comfortable stay. The rooms are well appointed and very comfortable, although they are a little on the small side. The bed in our room was one of the most comfortable hotel beds that I have ever experienced. The restaurant provides one of the best hotel breakfasts that I have ever had, and the evening meals are sublime. Eating here is a must, and not at all expensive bearing in mind the surroundings, quality of the food and preparation, and position......oh, and look out for luminaries in the dining room!
Perhaps the most impressive thing about this hotel is that it mixes position and grandeur with a homeliness that has to be experienced to be believed. At no point does it over power or over awe. Everything is done to achieve the best experience for the residents who are always made to feel cosseted and important. We will return here, and I hope sooner rather than later.

Room Tip: Ask for a room on the south side for views of the White House
  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank RKH245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HansBrulandHA, General Manager at The Hay-Adams, responded to this reviewResponded 21 July 2014

Dear RKH245,

Your review summed up what is most important to all of us here at The Hay-Adams; thank you for the great feedback! Even though we are located at the epicenter of the Nation’s Capital, it is important to us that guests feel relaxed and comfortable during their stay in their home-away-from-home. I am also pleased to hear that you enjoyed dining in Lafayette, and I will certainly pass your compliments onto Chef and his team. Thank you again for your eloquent review, and we look forward to welcoming you back soon.

Sincerely,

Hans Bruland
VP/General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

3 night stay at The Hay Adams and we very much enjoyed our stay. Great location for heading to the sites and White House literally on the doorstep. Quiet area and great night sleep as beds were very comfortable although the queens were a bit on the small side. Room was pretty small for the 4 of us (2 children) with very little space to leave suitcase out and no drawers. Service was impeccable. The hotel I would say is tired and old fashioned but that made it all the more quaint for us. Enjoyed the bar. Unless you pay a fortune for a view, you will probably get a miserable office block or wall view but didn't really bother us as we were out all day. Some good restaurants within a 15 minute walk. We didn't get any cabs, walked everywhere....

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
5  Thank Mitchellfamily7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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