From my first interaction with the bell staff, to the room service attendant and great housekeepers - this hotel has a tremendous staff. The bell staff ensured I never waited for a taxi. The front desk was helpful in relocating a lost package and emailing me a copy of my bill. The bartender was sure to offer up her recommendations for local restaurants along with great service. My room service was always delivered in a timely manner by a friendly server.
Well decorated rooms make you feel at home and the spacious bathrooms allow you to spread out and really enjoy. The plush white robes are such a nice touch and definitely make you feel at home!
It really is all about the basics of great customer service and this hotel knocked it out of the park! The great location, terrific food and outstanding service make the Madison the place to stay when in DC!
- Official Description (provided by the hotel):
- A sophisticated retreat with historic charm, The Madison, a Hilton Hotel is just steps from K Street, and only blocks from the White House, the city’s convention center and two Metro stations. Walk to Dupont Circle and McPherson Square. This heart-of-downtown location makes the hotel convenient for sightseeing, conferences and business. We are five miles from Washington National Airport. Our service-centered hotel boasts PostScript Restaurant and Lounge, fabulous event space for up to 500, a sauna and steam room in the health club, and some suites with balconies. We are also family- and pet-friendly. Each guest room, suite and accessible accommodation has free WiFi, a flat-screen TV and comfy bathrobe. On higher floors, our suites offer free premium-plus WiFi, a coffeemaker and a sofa bed in the living area. ... more less
- Reservation Options:
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- Also Known As:
- The Madison Hotel Washington Dc
- Madison Washington Dc
- Madison Hotel Washington Dc