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The Madison Washington DC, A Hilton Hotel
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Reviews (2,433)
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1,713 - 1,718 of 2,433 reviews
Reviewed 31 December 2012

We very much enjoyed the location, within walking distance of everything including the Metro. The staff very friendly and accomodating- any request we had was taken care of immediately and accurately. The room was well set out- great bed and bedding, bathroom had large modern shower and it was very clean.
We were there for 4 nights. The staff gave us tips regarding the tour at Arlington cemetery and the changing of the guard.
We hope to return

Room Tip: We were in room 1227- it was very quiet, the air quality was good, it was bright
  • Stayed: December 2012, travelled as a couple
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2  Thank 614,896
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMadison, Hotel Manager at The Madison Washington DC, A Hilton Hotel, responded to this reviewResponded 2 January 2013

We’re thrilled that you had the opportunity to visit Arlington National Cemetery. The historic site is a beautiful place to visit year round and we’re happy to hear that our staff was able to offer you tips regarding your tour. We appreciate your positive feedback and hope to welcome you back to The Madison during your next stay in Washington DC!

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Reviewed 31 December 2012

I stayed at The Madison again (see my earlier comment) in December and enjoyed it very much, again. They upgraded me to a suite. Great food, great breakfast. Love this place. Warning : Dry cleaning and laundry service is pretty bad. The washed my shirt and it shrank by two sizes - I had to throw it away. Ironing is also very poor.

  • Stayed: December 2012, travelled on business
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3  Thank O T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo_Pedrazzini, General Manager at The Madison Washington DC, A Hilton Hotel, responded to this reviewResponded 16 March 2018

Thank you for visiting The Madison! We are glad you enjoyed your stay and hope to see you again soon!

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Reviewed 30 December 2012

We booked for Christmas Eve and Christmas Day. I got a cyber-Monday deal that made it reasonable enough to book a Penthouse room. The on line picture showed a room with a King sized bed and a couch with two chairs. As we were hoping to entertain some friends this was perfect.

From the moment we arrived at the front entrance the staff was exceptional. The doorman/bellman was charming. Giving us tips on parking, dining and then while escorting us to our room told us about the hotel's recent renovations. Upon entering the room he showed us light switches, thermostat, the bathroom, etc. The front desk clerk was prompt and smiling, the young gentleman was very professional while still being friendly.

Our 15th (top) floor room (PH60) was lovely. We had a small entryway that lead directly to a very large bathroom with a tub and separate shower stall, and double sinks with excellent lighting, the toilet was tucked in an alcove.Two steps down put us in a large room with a king sized bed, a desk and chair and two easy chairs. It was a corner room with lots of windows. Unfortunately the windows looked onto and into three other buildings' windows. We had expected to have a nice view of something other than office buildings. Still, the room was very nice, spotlessly clean, had a large flat screen TV, a clock radio with an iPod dock, crisp sheets, a firm bed and plush pillows, an upscale stocked mini bar with great snacks. We were very please, except there was no couch.

When I brought this up to the front desk clerk he was very nice and said he would speak to his manager. I went to park the car and when I returned he offered me a suite at no additional charge and gave me a key to go and check out the room. It was room 1217 and I wasn't sure why he'd bothered, as this room had no couch either, was smaller and had a much smaller bathroom without a separate shower. The view was much better though. Needless to say we stayed in our original room.

NOTE on Parking: The hotel offers valet parking for $40 a day. For Christmas Eve and Christmas Day there was free street parking very convenient to the hotel. On the morning of the 26th I had to get up and move the car before 7am and put it into a parking garage which cost me $10. I thought it was worth that minor inconvenience, but if you are there on anything other than a Sat. or Sun. you will have to pay the parking fee.

I would have given the hotel an "excellent" rating other than the couch thing, It bothered me that the website showed a picture of a room with a couch and then didn't follow through in reality.

The Postscript restaurant and bar in the hotel lobby was very nice. Again the staff stood out as super friendly and professional.

Room Tip: I was awakened Weds, day morning with the sound of a garbage truck despite being on the 15th floor. Try to get a room not on the back courtyard.
  • Stayed: December 2012, travelled as a couple
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1  Thank Duncan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo_Pedrazzini, General Manager at The Madison Washington DC, A Hilton Hotel, responded to this reviewResponded 16 March 2018

Thank you for visiting The Madison! We are glad you enjoyed your stay and hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2012

We had a very short visit to Washington D.C. to experience the National Tree Lighting Ceremony and see all that we could with my 7-year old daughter. We were impressed by the beautiful interiors and holiday accents. We were treated with the utmost care by every staff member of The Madison from the Doorman, to the Housekeeping Staff and most especially by the Concierge Team: Tony Brown and Kaouthar Bouhaouala. They helped us make the most of our 4-night stay and ensured that my daughter's first experience to the nation's capital was more than memorable. I was pleasantly surprised by the high quality of menu options for children. We look forward to returning with more of our family!

  • Stayed: December 2012, travelled with family
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2  Thank Monica G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMadison, Hotel Manager at The Madison Washington DC, A Hilton Hotel, responded to this reviewResponded 2 January 2013

The National Tree Lighting Ceremony is such a wonderful family event and we’re delighted to hear that you and your daughter were able to attend! Thank you for your positive feedback regarding our décor and holiday accents; we took great joy in making our newly renovated space feel festive during this special time of year. We will extend your kind words to our concierge team and look forward to hosting you and your family at The Madison again!

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Reviewed 29 December 2012

Over the phone we were told our room was very roomy and there would be plenty of room for a roll away. However, the roll away did not fit at all between the two beds. So, the hotel gave us another room in addition to the room we booked! Complimentary! For two nights! When we inquired about visiting the Holocaust Museum before we left the city, the hotel gave us FIVE complimentary tickets to the Holocaust Museum, PLUS they drove us there and picked us up! We were treated so incredibly well! Also, the location was awesome, just a few blocks from the White House!

  • Stayed: August 2012, travelled with family
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2  Thank Shirley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paolo_Pedrazzini, General Manager at The Madison Washington DC, A Hilton Hotel, responded to this reviewResponded 16 March 2018

Thank you for visiting The Madison! We are glad you enjoyed your stay and hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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