This is the 3rd Loews I've stayed in (Philly and Miami) and it's definitely not as nice as the others. Hotel rooms smelled like the brand new restaurant they just opened downstairs, all our clothes smelled like wood burning oven that the AC vents were sucking up into our room.
No coffee, no fridge, no water bottles (without paying $7) and no ice access without having to call up for room service and tipping. Its ice? Why should I have to pay for ice? Especially at the price of the rooms, guests certainly deserve access to water and ice without having to pay more than they already are for rooms and parking.
This is a great location, walking distance to so many things and the decor is lovely in the hotel. I just think that there is a disconnect between guests and amenities. Even the crappiest hotels I've stayed in offer water and ice.
We were offered a comped stay for future date, for our room being filled with smoke all weekend. Which is very nice of them, I hope our next stay will be much more pleasant. I love Loews hotels and wouldn't want to be disappointed again.More
- Free Wifi