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“Great staff in restaurant”

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The Fairfax at Embassy Row, Washington, D.C.
Ranked #70 of 140 Hotels in Washington DC
Certificate of Excellence
Moscow, Russia
Level Contributor
54 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Great staff in restaurant”
Reviewed 22 January 2013 via mobile

Stayed here for inauguration. Close to DuPont Circle metro which was convenient. The staff in the restaurant were great. I noticed that the attentiveness was maintained in multiple shifts so someone is managing that well. My only compliant is that the bathroom floor in 212 was as cold as an icicle; I had to keep towels on tile to keep feet from going numb.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Goncaptive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, Washington, D.C., responded to this review, 31 January 2013
Thank you for taking the time to share your experience at the Fairfax at Embassy Row with us. With our location, just a few minutes’ walk from the Dupont Circle Metro, exploring Washington, DC becomes effortless. We’re thrilled that your dining experience in 2100 Prime was so enjoyable, but regret any discomfort you experienced within your room. We will certainly look into why the floor was so cold and we thank you for letting us know. It would be our pleasure to have you stay with us again and we thank you for your kind review.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Bonita Springs, Florida
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 22 January 2013

The hotel has the "bones" and the location to be top flight but the management falls far short. Very unfortunate. I stay at Starwood almost every week. I look forward to their Luxury Collection hotels which always offer a nice "surprise" as each is very unique. It is with that in mind we showed up here for a 5 night stay. 4 of the 5 nights we did not get turn down service even though as a Starwood Platinum guest I am entitled to such service (I would think everyone would get it but I leaned on our last night that is not so). Also, when the do they main cleaning they sometime "forget" to clean the coffee maker. Nor do they refresh the bathrooms items until you run out and have to call and request additional items. When the concierge made a reservation for us it never was confirmed by a return call or a writing. Numerous items in the room needed repair when we arrived and for 2 days we had to repeatedly call for maintenance - sometimes 2 times for the same item. Most of these items were brought to management's attention early on in our stay and despite their assurance they would take care of it, the level of service never improved. The main desk staff and lobby staff are very friendly and provide plenty of "lip" service but management must affirmatively step up their training and quality assurance protocols. This hotel is certainly not up to Starwood's standards and especially not up to the level of Luxury Collection. Hopefully someone will look into it and get it straightened out.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Jerry34134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, Washington, D.C., responded to this review, 31 January 2013
It certainly seems that there were many missed opportunities during your stay to provide you with an exceptional experience and for that, we do apologize. Your feedback will be reviewed with our management staff and the departments that impacted your stay and we greatly appreciate the time you’ve taken to bring these points to our attention. Every guest’s comfort is extremely important to us and it is truly disappointing to hear that your stay did not reflect this. It is our hope to welcome you back again to experience our hotel from a renewed perspective and we thank you for your review.
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Skokie, Illinois
Level Contributor
285 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 13 January 2013

Disappointed again. Have not had a great stay here since it was Ritz-Carlton and Jockey Club. Improvement from a few years ago. Clean. Small rooms. Suite is very small and looks out on air shaft and dumpster. Bathroom a disaster. Too small to turn around. Mirror so low I get cut off without seeing my head. Makes shaving a guessing game.
Front desk was a disaster. Could not find reservations with confirm Nos. Stubborn about helping. Took asking 4times to see a manager who then took over 20 minutes to get us in on a slow Saturday afternoon. Gave me upgrade that the reservation system had previously given me. WheniI asked manager for a business card the one I got had no name.

This was second less than great experience at this hotel. They wom't get chance #3. A few starpoints is not enough.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dfutransky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, Washington, D.C., responded to this review, 14 January 2013
Please accept our sincerest apologies for any issues that made your recent experience less than impeccable. Our commitment to customer satisfaction is our highest priority and it is our hope that each and every guest leaves feeling that their every need has been met. It seems we missed several opportunities to do just that during your stay and we will share your comments with our staff in order to refresh that commitment. We hope to have the opportunity to welcome you back again in order to review your perspective and to enjoy all we have to offer. Thank you for your feedback.
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Bucks County, PA
Level Contributor
138 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 10 January 2013

When we walked in the room, robes, slippers and chocolates were laid out. The room was extremely comfortable and clean. The staff friendly and helpful. The lobbies quaint and pretty. The concierge up to par. Al Gore and George grew up in this hotel before it was a hotel. Hillary Clinton announced her run for presidently here. Our room looked out into the Anderson House and was nestled among all of the embassies. Close to the Metro stop. A Starbucks around the corner. We could not have stayed at a more perfect hotel. I have stayed at The Williard and prefer the hospitality and cozyness of The Fairfax by far.

  • Stayed December 2012, travelled as a couple
    • Value
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Helpful?
1 Thank AllyBeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, Washington, D.C., responded to this review, 14 January 2013
We certainly have had the privilege of welcoming many distinguished families and dignitaries to The Fairfax at Embassy Row since we opened our doors in 1927 and we’re very proud of our history. Your gracious compliments are deeply appreciated and we’re very happy to learn that your stay was so enjoyable. Thank you for taking the time to share your experience with us and we look forward to welcoming you back very soon.
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Bath
Level Contributor
77 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 8 January 2013

I tend to stay at the Fairfax when I'm in DC. It is a beautiful hotel, not too large, with lovely rooms. The beds are extremely comfortable and the whole place feels cosy. The location is excellent, close to Dupont Circle with many bars and restaurants in the vicinity. The staff are just so friendly - whether it's the doormen, reception staff, concierge... And of course, in particular the geat bar staff! I'll keep coming back.

  • Stayed December 2012, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank TravellerFromBath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, Washington, D.C., responded to this review, 14 January 2013
We love hearing when our guests are so happy with their experience that they are already planning to return. It’s great to learn that you enjoyed our centric location and the amenities that we offer. It would be our pleasure to welcome you back to try more cocktails at the Fairfax Lounge and enjoy another exceptional stay at The Fairfax at Embassy Row. Thank you for your kind compliments for our staff and for your review.
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Newark UK
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 January 2013

We arrived very tired after a long drive from New York.The welcome was lovely and the door staff couldn't have been more helpful,rooms fantastic and the bar staff were exceptional. I would highly recommend this hotel.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anawoods2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, Washington, D.C., responded to this review, 7 January 2013
It’s wonderful to hear that your arrival at The Fairfax at Embassy Row was inviting and helpful. We’re so happy that you were able to relax after your long drive and are truly thankful for your kind recommendation. It would be our pleasure to welcome you back soon and we thank you for your review.
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Phila, PA
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 31 December 2012

This is the second time my family has visited DC and the 2nd time we've stayed at the Fairfax. Great rate, great room, great staff. What more could a visitor want. This hotel is a gem. The staff is incredibly welcoming and friendly with smiles all around, from the front desk, to the bellmen, to housecleaning. We will never stay anywhere else.
Dupont circle is a young, vibrant areas with restaurants aplenty and the National Zoo one metro stop away. You do have to take the metro to get to the Mall but once you figure it out it is not a big deal.
This hotel is a great deal.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ebkesq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, Washington, D.C., responded to this review, 2 January 2013
It is with great pleasure that we read your review, knowing that the staff, accommodations and location of The Fairfax at Embassy Row have fully met your expectations. We love hearing that we have become your hotel of choice and your kind comments will be shared with our staff, as we know it will make their day! We hope this experience with us is just one of many you will have for many years to come. Thank you for your fantastic review and come back soon!
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Additional Information about The Fairfax at Embassy Row, Washington, D.C.

Property: The Fairfax at Embassy Row, Washington, D.C.
Address: 2100 Massachusetts Avenue NW, Washington DC, DC 20008-2807 (Formerly The Fairfax at Embassy Row)
Region: United States > District of Columbia > Washington DC > Dupont Circle , Upper Northwest
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Suites Wheelchair access
Hotel Style:
#25 Family Hotel in Washington DC
#29 Business Hotel in Washington DC
#32 Luxury Hotel in Washington DC
#43 Romantic Hotel in Washington DC
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Fairfax at Embassy Row, Washington, D.C. 4*
Number of rooms: 259
Official Description (provided by the hotel):
Our intimate, upscale Washington, D.C. hotel offers approachable sophistication in a classic setting. Nestled among leafy avenues, world-class boutiques and exceptional dining, The Fairfax at Embassy Row, Washington, D.C. is a haven of refinement. ... more   less 
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Also Known As:
The Fairfax At Embassy Row Hotel Washington Dc
Westin Washington Dc
Washington Dc Westin
Westin Embassy Row

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