My significant other and i stayed at the fairfax last night because we going out with friends and didn't want to drive home late to Annapolis. I got a great rate on Priceline. Well we got back to our room around 1:30 am and crashed. About 3 am the people in the room next to ours apparently came back and started a party. Music, loud talking, etc. I called front desk and was told security would take of it. Well 3 more phone calls, 2 hours and the police coming , it finally stopped. I got about 3 hours sleep. Needless to say i was not happy. So at checkout when they asked us what room we were in the desk clerk looked at the screen and asked us to wait to see the manager. We did , and the manager was more than apologetic about the previous evening. She even called out her supervisor who also apologized about the poor handling of the situation. They took off the parking fee ( which is a hefty $42.50/nt) and although they couldnt refund charges on priceline, they did give us enough starwood points to stay at any Starwood owned hotel for one night. They also invited us back to that hotel for a free dinner.
I was all set to be very angry but their professional demeanor and amazing customer service made me very satisified.More
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