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“Great space, not so great service” 2 of 5 bubbles
Review of Washington Court Hotel on Capitol Hill

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Washington Court Hotel on Capitol Hill
Ranked #88 of 140 Hotels in Washington DC
Certificate of Excellence
Buenos Aires, Argentina
Level Contributor
193 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Great space, not so great service”
2 of 5 bubbles Reviewed 15 July 2014

Beautiful hotel, great rooms, well appointed, comfortable, with all the amenities (except, strangely, any sort of in room safe, which is pretty rare these days not to have one), even a decent fitness center. But, from minute one the service was mediocre. The bell captains couldn't be bothered helping with luggage when we arrived, nor even holding the doors open, and that was pretty much the case throughout our stay. Check in time was 4pm, but there were dozens of people waiting in the lobby right up until that moment and then suddenly all the rooms became available - that's just poor time management and not good guest relations. Over a three day stay, housekeeping never once came to our room - late on the second day I called to see what was going on and a housekeeping supervisor came to the room to inform me that there was no record of the room being occupied, so she apologized, but, no housekeeping. We went to eat breakfast in the cafe one morning - the two waiters were grouchy the whole time, brought us coffee and juice, but then never came back to take an order, despite attempts to flag them over (and very few people in the room, so it wasn't that they were busy), finally after about half an hour we just gave up and asked for a check, then suddenly they wanted to take an order. I wouldn't bother to return.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank saltshaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (266)
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London, United Kingdom
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

I stayed at Washington Court for three nights and had an excellent stay. I got the Amtrak from New York and the hotel is about 5 minutes walk from Union station. The staff were lovely, I arrived a bit early and my room wasn't ready for another hour or so but I waited in the lobby and when my room was ready before the check in time the receptionist came over and gave me the keys etc so I could get in early.
The room was huge and had a view over the street at the front of the hotel, the bed was comfortable and the bathroom was clean. There is free wi-fi in the lobby downstairs and the bar opens onto the sofas in the lobby so there always seemed to be people around which made for a nice atmosphere.
There is a small shop selling snacks and souvenirs which is handy and I used the gym which has a variety of equipment and weights, I only saw one other person in there so there's no problem getting onto the machines.
The location is close to Capitol Hill and it was about 20-30 minute walk to the White House and museums, although as a solo female I didn't feel safe walking around on my own at night so would get a cab back after dark.

  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank amyloui89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minster, Ohio
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 15 July 2014 via mobile

Hotel is in a decent location, accommodations including lobby and room were nice but nothing exceptional. Lobby space needs to be updated, it still has a 1994 look to it. Rooms were clean but not spotless. A little more attention to detail needed to be get a five rating.

Stayed July 2014
Helpful?
Thank Wes F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 12 July 2014

Room was big and have a nice bathroom ,nice location we are very pleased with Our stay It is closed to Capital and Union statiion ..and inside The Union station they have a Food CourtToo I Will recomended this hotel for everyone Thank You....

  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Kevin2304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount Laurel, New Jersey
1 review
5 of 5 bubbles Reviewed 11 July 2014

Excellent hotel and location. Employees were all polite and courteous. They were very responsive to your needs. It is close to the Capital and all transportation, Union Station is within walking distance. Rooms were very very nice. We dined in the restaurant, menu was very good, reasonable and the food was delicious. The waitress was very nice and accomodating to us. I would recommend this to everyone.

Room Tip: My room was great.
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  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Olivia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth City, North Carolina
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

I found this hotel on Tripadvisor and Amtrak hotel recommendations. We were pleased with our stay. It's more of a businessman/woman oriented hotel (no pool, mini fridges, or complimentary coffee), but was good for a couples quick weekend trip to DC. We took the Amtrak train to DC and this hotel is just a short couple of blocks walk from Union Station. It's definitely removed from the hubub of DC nightlife, but that was fine for us, we didn't go for the nightlife. It's very close to the Capitol, which was the area in DC we intended to sightsee. We would definitely stay there again for a quick weekend in DC.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank redhedsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

On our family vacation to Washington DC we booked our stay for four nights and we were greeted by very helpful and friendly staff. Everyone at the front counter was extremely helpful and valet guys would hold open the door everytime when entering or exiting the hotel. The Concierge ordered us a town car ride to a dinner cruise. Only downsides are, no refrigerator or free wifi in the room, and lobby wifi was only free for 30 minutes a day.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Chris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Washington Court Hotel on Capitol Hill

Property: Washington Court Hotel on Capitol Hill
Address: 525 New Jersey Ave NW, Washington DC, DC 20001-2019
Region: United States > District of Columbia > Washington DC
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#61 Business Hotel in Washington DC
#68 Romantic Hotel in Washington DC
#76 Family Hotel in Washington DC
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Washington Court Hotel on Capitol Hill 3.5*
Number of rooms: 264
Official Description (provided by the hotel):
A sophisticated, independent hotel located in downtown Washington DC, the Washington Court Hotel offers the ultimate in modern design and hospitality. Boasting a central location near Union Station and Capitol Hill, the Washington Court Hotel is a 265 room distinguished downtown destination for both business, leisure travelers and DC’s elite. Guests at the Washington Court Hotel can explore the rich history of Washington DC just by stepping outside our front doors. Situated adjacent to Union Station, our 16-story property is located in the heart of the distinctive Capitol Hill neighborhood providing access to the National Mall, renowned monuments, free museums and the U.S. Capitol. Luxuriate in world-class surroundings, complete with Italian marble bathrooms, well-lit vanities, and haute technology including flat-screen TVs and high-speed wireless Internet access. As a truly exceptional destination among downtown Washington DC hotels, Washington Court Hotel is an inspired choice for discerning visitors of Capitol Hill. At Washington Court Hotel, your experience plays center stage to everything we do. A family-friendly adventure, business outing or solo excursion – our helpful staff is at your disposal to set the tone for an experience that is unrivaled on “The Hill”. ... more   less 
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Also Known As:
Washington Court Dc
Washington Court Hotel

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