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Willard InterContinental Washington
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Reviews (3,336)
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2,312
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All reviewscafe du parcthe round robin barpeacock alleywhite housewashington monumentbeautiful hotelclassic hotelroom servicebeautiful lobbyperfect locationnational mallan upgrademini barroom was largeturn down servicetwo blockssmithsonian museums
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2,854 - 2,859 of 3,336 reviews
Reviewed 14 July 2011

We stayed at the Willard for four nights last week. As a family of history buffs, being in DC is a dream come true. We truly enjoyed the historical ambiance of the hotel, but appreciated that the rooms were updated (for the most part.) My only disappointment was the size of the room/bathroom, though by DC standards I think they were about the same or larger than other hotels in the area. We had a double queen, and those always seem to be a little more cramped, especially in historical buildings. We have stayed in historical hotels all over the country, and some have not done nearly as well with their layout/amenities. We booked through AE Platinum, which provides an upgrade when available. Supposedly we were in the more recently refurbished area, which was our upgrade. I will also mention that the beds were amazingly comfortable, and as a light sleeper, I am very discriminating.
The location of the hotel was excellent. We were able to walk to most places, and the metro was only a couple of blocks out the back door when we needed to ride it. Plenty of restaurants within walking distance. All hotel staff members that we encountered were more than friendly and helpful. The busboy actually beat us to the room with our luggage, as we stopped to look at the fitness center (which my husband said was more than adequate.) We had breakfast daily at Cafe du Parc, and it was good. I only had the continental, and must say that the variety of delicious fruit alone was enough to make me happy! Pastries, cereal and yogurt were a bonus! The rest of my family had the hot buffet, and enjoyed that as well: eggs, waffles, bacon, the usual fare. The presentation of the buffet could have been a little better if they had more room to spread it out. Very tight quarters where it was located.
One complaint was that the ice machine on our floor (6th) was broken the entire length of our stay. Also, there is not a refrigerator in the room unless you ask them to trade out the stocked one for an empty one, and they will charge you to do so.
All in all, it was a very pleasant stay. We are going to be back in DC in the fall, and unfortunately the Willard is already booked, or we would stay again.
As for cost, I think we got a good deal, especially as I look at prices for our fall stay.

  • Stayed: July 2011, travelled with family
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Thank agmomtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2011

Booked two rooms through the Amex FH&R program. One room received an upgrade to a king room directly facing the Washington Monument. As such, we saw no need to leave that room for the 4th of July Fireworks.

The other room was a double (both rooms on upper floor) that was recently refurbished. It was huge and very clean. The other room was very clean as well however a bit smaller (the hotel is old so completely understand) and what we lacked in space we gained in view.

Front desk staff were beyond friendly and super helpful. Concierge the same. Had drinks at Round Robin (so cozy!) and dinner at Occidental, which to be honest, could have been a little better, but good none the less.

All in all a perfect location, super friendly and helpful staff in a historic hotel.

Recomend completely.

  • Stayed: July 2011, travelled with family
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Thank Mako32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2011

The room was very clean and had ample space. The bed and pillows were delightful to sleep in. Two blocks from Metro Center and within walking distance to The White House and The Mall. We felt safe walking around, even at night. The staff was helpful, accommodating, and pleasant. We would definitely stay there again.

  • Stayed: July 2011
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Thank BostonCharlieTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2011

Absolutely gorgeous stay at the Willard. The hotel itself is a jewel in the crown.

Baroque-styled lobby and rooms with a heavy touch of elegance and richness. Prices too high but it is definitely worth it when you want to treat yourself..

Breakfast was out of this world. Absolutely delicious.

  • Stayed: December 2010, travelled as a couple
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2  Thank DjGLove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2011

Our family of four (including kids age 12 and 8) loved our stay at the Willard. The service is flawless and the history of the hotel just adds to the experience. Great location and beautiful, luxurious accommodations (great shampoo, etc in the bath and wonderful, thick towels) . Our son was celebrating a birthday during our stay and was surprised with a beautiful dessert personalized with birthday wishes for him shortly after we arrived in our room - a great start to a great stay at the Willard! We would definitely return. As a side note: I was told that all rooms with two queen beds are "courtyard" views; in our experience this meant a side street view. Not horrible but certainly nothing special. You may have a better chance at a great view if you select a king room rather than two queens.

Room Tip: Queen rooms seem to have less appealing views
  • Stayed: June 2011, travelled with family
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1  Thank 4Travelers54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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