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“Great location for White House”

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Willard InterContinental Washington
Ranked #12 of 141 Hotels in Washington DC
Certificate of Excellence
GreenLeadersBronze level
Reviewed 12 December 2013

I loved the Willard DC , very nice hotel clean helpful staff location to shopping and attraction like White House , taxi always around you , great breakfast , big bus next to the hotel one step away ,

  • Stayed: November 2013
    • Value
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2  Thank Zezekhalil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickBirchall, General Manager at Willard InterContinental Washington, responded to this reviewResponded 23 December 2013

Thank you for recommending the Willard InterContinental Hotel. We are very fortunate to be placed in such a prime location and are delighted that you felt the same way. I'm happy that we were able to get your mornings off to a great start with a hearty breakfast and look forward to welcoming you back in the near future.

Sincerely,

Patrick Birchall
General Manager

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Reviews (3,030)
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1,913 - 1,919 of 3,030 reviews

Reviewed 9 December 2013

We just retuned from an amazing visit at the Willard. Thanks to Mr. Almutairai, the Guest Relations Manager our stay was excellent! He truly should be commended for the efforts that he puts forth in behalf of his guests! He should be regarded as a most valuable member of the IHG family!
What made this review less than 'excellent' was the inconsistent service provided by the evening housekeeping staff...not offering consistent thorough care to what needed to be done for the evening turn down service. The day time hoiusekeeping crew was excellent!
Also a bit annoying that the hotel did not yet have the guests folio accounts to review in the room s TV sets. When I checked out the day wer left and paid what my room charges were..this total did not match with the charges that appeated on my CC bill..There was about a $283 incurease in charge. When I called the accounting Dept of the Hotel the day after I checked out, they advised that ' that these were only temporary charges posted in addition to the actual charges incurred daily.' A bit confusing ...at least to me. If the Hotel's policy is to impose additonal supposed interim charges, what would show up on a guests' CCs statement on line, they then should advise their guest of this 'temporary charge and let them know that when the charge will be posted as a debit on the guests credit card, it will match what they agreed to pay upon check out!

Another issue, we were most saddened to see that the Hotel's formal dining room/restaurant no longer exists and now has become a room to be used as a meeting room. More cost effective for the hotel?
A hotel of this stature, needs something more formal than a Cafe Du Parc. which is basically a noisy coffee shop; good for alternative diniing but not as an only dining venue!

  • Stayed: December 2013, travelled with friends
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2  Thank DrJSoCal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2013

We had a three day two night stay at the Willard over the weekend. Overall the stay was very pleasant but some of the details suffered. It’s a long read so I put a summary at the bottom.

One of the reasons we picked the hotel was location and the location is fantastic. It is just a short distance to the major monuments and museums which we find important. We braved the rain and snow and found them to be within walking distance but a short, cheap cab ride would do as well. We did find that there were only a few non-hotel shops and restaurants in the area and a surprising number of those restaurants closed around 9pm even on the weekend.

The lobby was beautiful and had a well decorated tree and gingerbread Capitol building. The Christmas caroling was a nice touch too

The room was well appointed, spacious, and generally clean. We found the bed to be very comfortable. For me the pillows were too soft but that is a personal preference and not something I would hold against any hotel. I do, very much, appreciate the unobtrusive hotel TV menu when we used the TV. Some chains *cough* Hilton *cough* saddle you with slow loading, very annoying Hotel start screens while the Willard drops you right into the Weather Channel and just shows a small menu at the bottom that is easily closed.

The towels were of a slightly longer than average length and very soft. I was a bit surprised that the toilet paper was so cheap though. I’d put it at a Hampton Inn quality level and certainly not up to par with some of the hotels I've stayed at that are in the same class

There was a tiny layer of dust on the headboard and other higher up ledges suggesting that thorough dusting is not an ‘after every guest’ event but more likely a ‘once every one-two weeks’ cleaning. That was the only miss in terms of room cleanliness and not a large one at that.

Hallways were a slightly different story. The room across the hall availed itself to room service frequently and the dishes and glasses remained in the hallway for quite some time. What appeared to be a large dinner order sat in the hall for at least 4.5 hours and a different time a couple of glasses remained in the hall for much longer. Even more disappointing I know the turn down service was being done when the dinner plates were in the hall yet they remained there for several more hours even though at least one hotel staff member knew they were there.

Dinner at the Café du Parc was excellent from a food perspective but lacking from a service perspective. My tap-water glass was never refilled despite having emptied it just as the main course arrived. My wife was not drinking hers so I drained that by ¾ and it was not refilled either. In a very odd situation the table two seats down from us was never fully cleared during our meal despite the occupants leaving between the serving of our appetizer and our main course. Our appetizer plates were cleared and put on this table and were not removed until sometime after we left (I am assuming). I don’t think I have ever seen this practice done before at any restaurant I have been to.

I will note that when a mix-up with my wife’s order occurred they staff was very prompt and apologetic about it. The server apologized, the (I am assuming) Manager came over and apologized offering a salad to eat during the wait (which was appreciated but politely declined) and the expediter came over as soon as it was ready and apologized. Accidents happen and the staff responded very well to it

Service at Breakfast was superb as Roy did a fantastic job: Friendly, attentive, filled my water glass and very helpful. He took the time to tell us about some of the sights and circle them on a map he grabbed for us. He did a stellar job which I asked to be passed along to the manager by the front desk. We found the food to be quite good and enjoyed all 3 of our meals there

I always found the people at the front desk to be attentive, friendly, and helpful. At check in it was noted that we were staying for our anniversary and the pleasant woman said that the hotel had a gift that, if it was not already in our room, it would be shortly. Unfortunately it was never delivered. Now – to be clear I do not and will not ever expect a hotel to do something for a special occasion for free. However, if it is offered the gesture should at least be followed through on

Security at the hotel was a bit surprising. At times there was very nearly an oppressive level of security; security at the doors, at the elevator, at the stairs to the main conference room hallway, wandering the lobby, at every door to the various conference rooms. We had to navigate a security briefing to get the Café on the first morning and then had a security agent stand about 10 feet away from us while we had breakfast in a section with 4 total people eating in it. On a particular occasion we arrived back at the hotel to find the sidewalk, street and entrances around the side and back of the hotel closed off by the police who would not allow us to continue on to our hotel via the most direct sidewalk. Instead we needed to detour over to and down the next block so we could approach from the front of the hotel as that was the only avenue and entrance currently available for ordinary hotel guests. Some may enjoy staying at the same hotel that prominent people visit but it’s something to note for those that don’t arrive in their own motorcade.

Summary:
Overall I wanted to give this hotel a 5 but for the price and class of hotel there were a few too many misses to warrant a 5. I wouldn’t hesitate to stay here again in the future though.

Pros:
-Location
-General room cleanliness
-Food
-Unobtrusive TV menu
-General level of service
-Towels

Cons:
-Recurring random inattentiveness of service (Not following through on front desk offer, hotel employees not cleaning up room service dishes left in the hallway or on tables at the restaurant, lack of refills at dinner)
-Cheap toilet paper
-Excessive level of security which may lead to hotel access restrictions

  • Stayed: December 2013, travelled as a couple
    • Value
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5  Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2013

We visited the Willard and saw the holiday gingerbread model of The US Capitol. It is nicely done. The lobby is beautiful, and this property is lovely. I will stay here, if only one night, the next time I am in DC.

  • Stayed: December 2013, travelled with friends
    • Location
1  Thank loist51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2013

This hotel is everything promised. It feels like you're sharing in the history. We were only here overnight but it was a wonderful experience. I will definitely return to this hotel. We had the breakfast buffet at Café du Parc both mornings. A bit expensive but a very good selection. The wait staff was very attentive. Definitely recommend.

  • Stayed: December 2013, travelled with friends
    • Value
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1  Thank Susan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2013

Everything about this place is great. The room is large, the décor is amazing, the beds are super comfortable, the bathroom is bright, the staff is accommodating, the location is terrific. If you have a specific thing you want to ask me about regarding the hotel, the answer is "outstanding".

  • Stayed: November 2013, travelled on business
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1  Thank FamilyDad22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2013

A Washington, DC, hotel at $400-plus per night (off season) should deliver the details. You expect the location, the building, the lobby and the room to be first class. The small things, however, are what separates the five-star from the four, and why The Willard is a four-star hotel, no matter however fine the facilities and reputation.

We are promised a free in-room hotel movie, but The Willard has no in-room movies and no mention was made at check-in. You expect to be seated at your breakfast table at Café Du Parc within a minute or so, not to have to cool your heels in front of a hostess who remains concentrating on her chatty phone conversation for over five minutes before she waves her arm at you to indicate you should seat yourself (even though she takes the two parties before you up the stairs and makes you stand there .) The caffeine crisis made it seem like ten minutes, but it was only five before her totally unclassy wave of the arm. Reminded me of Denny’s.

When you check-in and ask for the promised 4 p.m. late check-out, the front desk clerk confirms it and types it into the record. So when are locked out of your room on the day of departure and must carry your purchases back to the lobby to beg for entrance to your own room, the hotel once more shows it cannot handle the details.

So no matter the aura The Willard tries to create, this hotel is strictly four star, lacking attention to details. The bed had seen its better days, though another room change was not requested. The bed coverings could not coverup two substantial indentations on the left and right sides of the bed. This mattress was many years old. The room smelled of smoke upon initial opening, even though it was a non-smoking floor. Housekeeping (on the spot) was apologetic and helped open the window for some fresh air.

The location cannot be beat. The exterior, the lobby, the seasonal Christmas decorations are all superior. The check-in was friendly and warm with Brian Thomasson offering to change rooms from a larger one to one with a view of the Washington Monument straight-on out the window. Housekeeping each day was solicitous of anything we might need.

The breakfast buffet itself was fine—a bit more modest than some Intercontinental Hotels, but very appetizing nonetheless with upscale hot and cold foods. The choral group singing carols in the lobby during the cocktail hour was a five-star touch.

In fairness to The Willard, I had just arrived from a stay at the Williamsburg (Va.) Inn, truly a five-star hotel with a well-seasoned staff perfectly executing their customer-oriented services. So I know five-star, and The Willard is not in that class. This is just another five-star wannabe chain hotel with forgetful people and lapses in service.

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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3  Thank SoBeSparky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Willard InterContinental Washington, responded to this reviewResponded 23 December 2013

Dear SoBeSparky,

Thank you for taking the time to share your experiences. We value you as our guest and your opinion is very important to us, as it helps us identify areas in need of improvement. It is good to know that you appreciate our hotel location. I deeply apologize for any inconveniences you have experienced due to the inconsistent level of service received from our hotel staff. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. I greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction and we look forward to welcoming you back in an effort to provide you the level of service you expect from InterContinental Hotel.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Additional Information about Willard InterContinental Washington

Address: 1401 Pennsylvania Ave. NW, Washington DC, DC 20004-1047
Phone Number:
Region: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Washington DC
#8 Family Hotel in Washington DC
#8 Luxury Hotel in Washington DC
#8 Business Hotel in Washington DC
#9 Romantic Hotel in Washington DC
#26 Green Hotel in Washington DC
Price Range: £176 - £556 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Willard InterContinental Washington 4.5*
Number of rooms: 335
Official Description (provided by the hotel):
Located in the heart of the nation's capital, two blocks from the White House, The Willard InterContinental Washington, D.C. offers 335 spacious and elegantly appointed guest rooms, 41 of which are suites, that exude a unique blend of contemporary luxury and historic charm. Many of The Willard's guest rooms feature views of Pennsylvania Avenue and historic landmarks like the Washington Monument as well as downtown Washington, D.C. The Willard has been the site of many prestigious meetings, conferences and social events for nearly 200 years. With 19 meeting rooms and over 22,000 sq. ft. of event space, The Willard features unique and elegant function rooms including several ballrooms from which to choose. Discover a relaxing counterpoint to the busy pace of Washington, D.C. as you savor the fare at Cafe du Parc, featuring delicious French bistro cuisine and exquisite house-made patisseries. Reserve a table on one of Washington's most popular terraces' or dine inside in a modern, sleek Parisian-style setting. Join us for a drink in the historic Round Robin Bar. Located just off the lobby of The Willard, the Round Robin Bar has been a lively meeting place for Washington's political and social elite since the days of Abraham Lincoln. Long celebrated as one of the best in D.C., this legendary bar was known as the nexus of "Rum Row" and the "E street Corridor" -- plying its trade to luminaries such as Mark Twain and Walt Whitman. Today, this fashionable downtown spot draws a smart, stylish cross section of DC movers and shakers. The Round Robin Bar is open seven days a week, Monday through Saturday from 12 p.m. to 1:00 a.m. and Sundays 12:00 p.m. to midnight. ... more   less 
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Also Known As:
Willard Intercontinental Washington Hotel Washington Dc
Intercontinental Washington Dc
Intercontinental Hotel Washington Dc

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