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“For $199 a night Excellent”

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Willard InterContinental Washington
Ranked #14 of 140 Hotels in Washington DC
Certificate of Excellence
GreenLeadersBronze level
Seattle, Washington
Level Contributor
47 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“For $199 a night Excellent”
4 of 5 bubbles Reviewed 27 December 2013

The Good –
- Beautiful lobby
- Love the Round Robin Bar and the French café
- Service was quick and efficient
- Front desk wonderful (free wine and cheese sent to our room upon arrival)
- Spa and Gym nice
- Very near the White House and a various restaurants

The Bad
- The rooms are nice but not in the Hay Adams league
- We were disturbed to see arguments between bar staff in the Round Robin Bar
- Odd details such as newspaper delivery forgotten
- No pool (Park Hyatt needed for a pool)
- No free Internet which I always think is mean

Overall, we paid $199 which we thought was excellent. With this price in mind we were really happy. I would not want to pay over $275 as then I would move on to the Hay Adams or the Mandarin Oriental which are excellent.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 195binney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickBirchall, General Manager at Willard InterContinental Washington, responded to this review, 6 January 2014
Thank you for taking the time to share your experiences. We value your opinion as it helps us identify areas in need of improvement. Our business is that of details and we will continue to raise our bar each day. It is good to know that you appreciate our hotel location, staff service and numerous amenities. We greatly appreciate your feedback and do look forward to your future stay.

Sincerely,

Patrick Birchall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,665 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (516)
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 22 December 2013

Stayed at the Willard in September 2012 and was really impressed with the hotel and dedication of the staff. The hotel itself is beautiful and the staff were bending over backwards to do things for me. Really professional service with a smile and right in the heart of DC.

  • Stayed January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vesper1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickBirchall, General Manager at Willard InterContinental Washington, responded to this review, 23 December 2013
Thank you for taking the time to write this review and for choosing to stay at the Willard InterContinental. I am glad to hear that you enjoyed several aspects of the hotel. The team strives on great service and going that extra mile to make sure that our guests are happy. We would love the opportunity of welcoming you back to the Willard in 2014.

Sincerely,

Patrick Birchall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfax, Virginia
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 19 December 2013

For our 17th wedding anniversary, I chose the Willard for us to spend the night. We were simply swept off our feet. We have always been fans of the hotel but had never stayed there. From start to finish, it was a magical stay! When we arrived, they congratulated us on our anniversary, said they had upgraded us and the room would be ready when we got back from dinner. The front desk personnel were wonderful and remembered us when we returned from dinner. I had originally booked a King bed junior suite...but when we reached the room, it was the Martin Luther King Jr. Suite...a surprise! The sitting room looked over Pennsylvania Ave and our bedroom and bath was on the other side of the suite! WOW! We ordered breakfast the next morning and it was right on time, with a congratulations from the waiter. We had a fabulous stay...and look forward to spending another anniversary at the Willard!

Room Tip: If you are celebrating a special event, be sure to let the staff know...they will treat you right!
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank anginva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickBirchall, General Manager at Willard InterContinental Washington, responded to this review, 23 December 2013
Thank you for choosing to stay at the Willard InterContinental Hotel for your seventeenth anniversary; we are truly honored. We understand that It is the little things that make a big difference and are delighted that they were appreciated. Congratulations on your seventeen years of marriage and we sincerely wish you many many more years of happiness and good health. We look forward to seeing you for future anniversary celebrations.

Sincerely,

Patrick Birchall
General Manager
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Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 18 December 2013 via mobile

My husband and I stayed here for a long weekend. Its location was perfect for what we wanted to do and see. Lots of good restaurants nearby as well. The hotel was decorated for Christmas and looked stunning. It was very easy to be in the Christmas spirit! We had fantastic service from the moment the cab arrived until we left. Service was not only polite but friendly and helpful. We'll definitely stay here when we return!

Helpful?
Thank SMutchler
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Massachusetts
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 17 December 2013 via mobile

We've stayed here before but what really struck me this time is their consistency. You always know what to expect. Unlike airlines, who used to have good service but now are more like buses, the Willard has stuck by its core values and continues to provide excellent services. Luggage is still brought to your room, there aren't signs asking you to reuse your towels, when you enter the building there are people there opening the door and welcoming you inside.... There are always different activities going on to entertain you or you can just relax in one of their many comfortable seats and enjoy the beauty of the hotel itself, however you choose you will enjoy your visit here!

Stayed December 2013, travelled as a couple
Helpful?
Thank reh037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simpsonville, SC
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 16 December 2013

The hotel was fine in my three day stay in late October.

But the folks in the valet garage creased my new car down there. What did they do, you ask? They told me about it immediately even though I might not have seen it. They put me in touch with their insurance people who promptly paid for repair of the damage.

The contract parking firm is Laz Parking; nice job, Laz!

Stayed October 2013, travelled on business
Helpful?
Thank BertLahr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
washington dc
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 15 December 2013

Wow what a difference a few years makes. Last time I went to a tea at the Willard during the Christmas season we sat in Peacock Alley and feasted on a wonderful selection of sandwiches and treats for tea--ending with a chocolate carved minature sleigh. This year no tea in Peacock Alley we were seated in the Nest with low ceilings so it was LOUD, we could barely hear each other. We were served stale uninspired sandwiches and bagged tea. Go to the Ritz Tyson's instead!!

  • Stayed December 2013, travelled with friends
    • Value
    • Service
Helpful?
8 Thank lv2tvl77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickBirchall, General Manager at Willard InterContinental Washington, responded to this review, 23 December 2013
Thank you for choosing the Willard InterContinental. I apologize that your afternoon tea experience was less than favorable compared to previous years. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We hope to be able to greet you back in the near future.

Sincerely,

Patrick Birchall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Willard InterContinental Washington

Property: Willard InterContinental Washington
Address: 1401 Pennsylvania Ave. NW, Washington DC, DC 20004-1047
Phone Number:
Region: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Washington DC
#8 Family Hotel in Washington DC
#8 Luxury Hotel in Washington DC
#8 Business Hotel in Washington DC
#9 Romantic Hotel in Washington DC
#26 Green Hotel in Washington DC
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Willard InterContinental Washington 4.5*
Number of rooms: 335
Official Description (provided by the hotel):
Located in the heart of the nation's capital, two blocks from the White House, The Willard InterContinental Washington, D.C. offers 335 spacious and elegantly appointed guest rooms, 41 of which are suites, that exude a unique blend of contemporary luxury and historic charm. Many of The Willard's guest rooms feature views of Pennsylvania Avenue and historic landmarks like the Washington Monument as well as downtown Washington, D.C. The Willard has been the site of many prestigious meetings, conferences and social events for nearly 200 years. With 19 meeting rooms and over 22,000 sq. ft. of event space, The Willard features unique and elegant function rooms including several ballrooms from which to choose. Discover a relaxing counterpoint to the busy pace of Washington, D.C. as you savor the fare at Cafe du Parc, featuring delicious French bistro cuisine and exquisite house-made patisseries. Reserve a table on one of Washington's most popular terraces' or dine inside in a modern, sleek Parisian-style setting. Join us for a drink in the historic Round Robin Bar. Located just off the lobby of The Willard, the Round Robin Bar has been a lively meeting place for Washington's political and social elite since the days of Abraham Lincoln. Long celebrated as one of the best in D.C., this legendary bar was known as the nexus of "Rum Row" and the "E street Corridor" -- plying its trade to luminaries such as Mark Twain and Walt Whitman. Today, this fashionable downtown spot draws a smart, stylish cross section of DC movers and shakers. The Round Robin Bar is open seven days a week, Monday through Saturday from 12 p.m. to 1:00 a.m. and Sundays 12:00 p.m. to midnight. ... more   less 
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Also Known As:
Willard Intercontinental Washington Hotel Washington Dc
Intercontinental Washington Dc
Intercontinental Hotel Washington Dc

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