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“Lovely Stay”

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Willard InterContinental Washington
Ranked #13 of 141 Hotels in Washington DC
Certificate of Excellence
GreenLeadersBronze level
Reviewed 1 January 2014

My husband and I live about 2 hours from D.C. and make it a point to visit for a couple of nights every year or so. We've stayed at many nice hotels in the area, and the Willard is now one of my favorites. The lobby is grand and beautiful and yet still cozy and charming. I agree with other reviewers - the front desk staff is outstanding. The woman who checked us in was genuinely interested in where we were from and how traffic was (awful as always). We were upgraded to a beautiful (and huge) oval suite with a large oval shaped living room - fitting given the proximity to the White House. My very minor complaint would be that there were long hairs left on the bathroom floor when we arrived to the room, but the rest of the room was very clean and the little touches, like housekeeping leaving light, classical music playing on the radios, make for a wonderful experience. The gym is fairly small for a large hotel, but it is well-equipped and the spa staff could not have been friendlier. Overall, this is a very historic hotel with management and staff that still go above and beyond to make it a special experience.

  • Stayed: December 2013, travelled as a couple
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1  Thank Midlo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,105 - 2,111 of 3,244 reviews

Reviewed 1 January 2014 via mobile

Our second stay at the Willard, if possible even better than the first! We always travel for Christmas, last year we were in London and this year we decided to stay closer to home (we live in northern VA.). After a great time here in May we trusted we would have a terrific stay again, and we were right. We requested an upgrade at check in and were given an executive suite for a VERY small extra charge. There were 4 of us, including our 22 year old daughter and 8 year old son so having the extra room made the trip. So did having a drink each night in the Round Robin Bar and the amazing decorations everywhere. Housekeeping was so terrific, even cleaning our room at 4pm one day although we told them they did not have to because of the time. Can not wait to go back!

  • Stayed: December 2013
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1  Thank Lvlcy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2013 via mobile

Was looking forward to this place and it is a bit of a disappointment to be truthful. We got a twin instead of the double we had asked for when booking. The rooms are a little tired and need a bit of TLC. Look elsewhere for a drink as the capacity of the bars is a joke for a place this size - personally I rarely take a drink in the lobby while at home so do not quite see why I should in this place. Breakfast isn't up to much and located in an awful cafe-type place. From the blurb I was expecting good things here - not up to scratch. Maybe living on former glory?

  • Stayed: December 2013
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2  Thank thegrebe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickBirchall, General Manager at Willard InterContinental Washington, responded to this reviewResponded 6 January 2014

Thank you for taking the time to write this review and for choosing to stay at the Willard. We recently completed the second phase of our guestroom renovations at the beginning of 2012 and recently topped it off with installing new state of the art LED televisions, coffee machines, scales, charge ports, along with installing an upgraded internet bandwidth. Breakfast is the most important meal of the day; we will continue to vary it and enhance it to ensure our guests start their days off with their favorite dishes. Our two bars do sometimes get crowed as they are a locals favorite (even busier during the holiday season when so many come to take a peep at our holiday decoration). So sorry we did not give you your beverage of choice in the comfort of the bar. I would be delighted to further understand our shortcoming. Please do let me know how I can contact you at patrick.birchall@ihg.com as we continue to invest in ways of improving the hotel. We hope to be able to greet you back in the near future.

Sincerely,

Patrick Birchall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

We are at the Intercontinental Willard in DC to celebrate the New Year. We were hesitant about keeping our reservation after our experience at the Intercontinental San Francisco and Intercontinental Monterey last week for Christmas. Here are the issues. We are Platinum, Elite , Ambassador Members. Rarely do we get appropriate upgrades, mineral water, fruit or a welcome gift without asking. We literally spend tens of thousands of dollars on world wide travel every year. Why should we have to ask for water or an upgrade?

Although the check in clerk at the Willard was personable and professional, he obviously can't also put the appropriate amenities in the room. After check in at the Willard again we had to call for water. Once again there was not fruit in the room. Once again there was no gift. And once again the room was ok but not what one would expect having maintained Platinum, Elite , and Ambassador status for a few years.


We have done our part by maintaining our status and being loyal. We have also taken the extra step in buying into the Ambassador program. You should do your part.

  • Stayed: December 2013, travelled as a couple
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6  Thank juliek66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Willard InterContinental Washington, responded to this reviewResponded 15 January 2014

Dear juliek66,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience.

Regards,

Karen C
Case Manager
IHGCare

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Reviewed 30 December 2013 via mobile

Loved the location and the hotel was beautiful, especially with the Christmas decorations. Staff was amazing, went above and beyond to make us feel welcome and answer questions. I will definitely stay here next time we visit!

  • Stayed: December 2013
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1  Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2013

Staying at the Willard was a very good experience. The hotel's staff were very friendly and efficient. The room itself was spacious and well appointed with extremely comfortable beds, although some of the furniture were showing signs of wear and tear (the floor lamp was not working, while the desk chair looked really quite 'used'; the carpet was, however, in excellent condition). Buffet breakfast was okay. Even though there was a good selection, the pastries, pancakes and waffles were not up to par. That said, Christmas decorations in the lobby were wonderfully festive, and the hotel's location is great. Would certainly stay here again.

  • Stayed: December 2013, travelled with family
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Thank shushiii2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2013

The Good –
- Beautiful lobby
- Love the Round Robin Bar and the French café
- Service was quick and efficient
- Front desk wonderful (free wine and cheese sent to our room upon arrival)
- Spa and Gym nice
- Very near the White House and a various restaurants

The Bad
- The rooms are nice but not in the Hay Adams league
- We were disturbed to see arguments between bar staff in the Round Robin Bar
- Odd details such as newspaper delivery forgotten
- No pool (Park Hyatt needed for a pool)
- No free Internet which I always think is mean

Overall, we paid $199 which we thought was excellent. With this price in mind we were really happy. I would not want to pay over $275 as then I would move on to the Hay Adams or the Mandarin Oriental which are excellent.

  • Stayed: December 2013, travelled as a couple
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1  Thank 195binney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickBirchall, General Manager at Willard InterContinental Washington, responded to this reviewResponded 6 January 2014

Thank you for taking the time to share your experiences. We value your opinion as it helps us identify areas in need of improvement. Our business is that of details and we will continue to raise our bar each day. It is good to know that you appreciate our hotel location, staff service and numerous amenities. We greatly appreciate your feedback and do look forward to your future stay.

Sincerely,

Patrick Birchall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Willard InterContinental Washington

Address: 1401 Pennsylvania Ave. NW, Washington DC, DC 20004-1047
Phone Number:
Region: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Washington DC
#6 Family Hotel in Washington DC
#8 Business Hotel in Washington DC
#8 Luxury Hotel in Washington DC
#9 Romantic Hotel in Washington DC
#25 Green Hotel in Washington DC
Price Range: £152 - £472 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Willard InterContinental Washington 4.5*
Number of rooms: 335
Official Description (provided by the hotel):
Located in the heart of the nation's capital, two blocks from the White House, The Willard InterContinental Washington, D.C. offers 335 spacious and elegantly appointed guest rooms, 41 of which are suites, that exude a unique blend of contemporary luxury and historic charm. Many of The Willard's guest rooms feature views of Pennsylvania Avenue and historic landmarks like the Washington Monument as well as downtown Washington, D.C. The Willard has been the site of many prestigious meetings, conferences and social events for nearly 200 years. With 19 meeting rooms and over 22,000 sq. ft. of event space, The Willard features unique and elegant function rooms including several ballrooms from which to choose. Discover a relaxing counterpoint to the busy pace of Washington, D.C. as you savor the fare at Cafe du Parc, featuring delicious French bistro cuisine and exquisite house-made patisseries. Reserve a table on one of Washington's most popular terraces' or dine inside in a modern, sleek Parisian-style setting. Join us for a drink in the historic Round Robin Bar. Located just off the lobby of The Willard, the Round Robin Bar has been a lively meeting place for Washington's political and social elite since the days of Abraham Lincoln. Long celebrated as one of the best in D.C., this legendary bar was known as the nexus of "Rum Row" and the "E street Corridor" -- plying its trade to luminaries such as Mark Twain and Walt Whitman. Today, this fashionable downtown spot draws a smart, stylish cross section of DC movers and shakers. The Round Robin Bar is open seven days a week, Monday through Saturday from 12 p.m. to 1:00 a.m. and Sundays 12:00 p.m. to midnight. ... more   less 
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Also Known As:
Willard Intercontinental Washington Hotel Washington Dc
Intercontinental Washington Dc
Intercontinental Hotel Washington Dc

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