This is not a happy review and not a first attempt to contact both The Willard and Intercontinental Group.
This was our second stay at the hotel, and probably the last one. We selected it because of the area, beauty of the building and previous excellent experience. And what we got was far from expected in terms of treatment.
I have a platinum membership with IHG group and at the check in I was told that we are upgraded to a better room. If that was an upgrade - I don't want to know how normal room looks like.
The bed was half broken, the fire alarm was hanging on a wire above it like in a dorm room. there was barely any coffee or tea. Of course - no sugar no creamer. We did not have time to deal with all that so we let it go.
Next thing - our relatives were trying to call us from abroad using a hotel number. It was a holiday time. They were first told the phone was BUSY and hung up, while i was waiting by the
phone. Next time they called again, they were put on hold, and then hung
up. The third time , they called, they were asked weird questions after
they got my name and room number, such as : Can you spell his last name?
what country did he come from? etc.. and then put on hold, and again.. HUNG
UP.. I had to call the reception and make an angry complaint, not
surprisingly, I was put on hold for a while, and I had to hang up and call
back, and i was told the manager stepped away ,and he will call me asap.
Well.. that never happened.
After, I tried calling for Room Service, but the button
wasn't programmed !!?? and I had to dial to reception. I ordered room
service and asked for kettle of hot water. I go the meal, but didn't get
the hot water. I contacted and was told someone will be right up, and no
one showed up.
AT night, we noticed the bed was VERY wobbly , and when we
removed the covers, realized the mattress was seriously bent out of
shape,(i have pictures of the bed/mattress). we decided to pass by the next
day and deal with it with reception because nothing was working on the
Next day, when we came back to the room, which was supposed to be
cleaned, we found the bed barely tidied up, and two dirty mugs on the
table, and two dirty glasses still on the night tables, they weren't
cleaned or replaced, the tea / coffee wasn't replenished, and the
q-tips/cottons/etc.. was not replenished after we used them for shower. We
called reception again, described the situation, and they said
they will send someone right up from the Housekeeping service, Two hours
later, no one showed up, and it was getting Really Really frustrating and
insulting at this point.
I called Reception., and discussed the whole
situation with someone and that this is completely unacceptable service
from the Willard and Intercontinental hotels, and as mentioned above, the
person was apologizing WHILE sounding very insincere and almost chuckling.
He ended the call by saying He will make sure to mention this to someone ,
and laughed and said goodbye.
I sent complaints to both - the Willard and Intercontinental group over 2 weeks ago. No one ever contacted me.
There are a lot of luxury hotels in the area, there is something to choose from that has better then the service we received at the Willard.
- Official Description (provided by the hotel):
- Located in the heart of the nation's capital, two blocks from the White House, The Willard InterContinental Washington, D.C. offers 335 spacious and elegantly appointed guest rooms, 41 of which are suites, that exude a unique blend of contemporary luxury and historic charm. Many of The Willard's guest rooms feature views of Pennsylvania Avenue and historic landmarks like the Washington Monument as well as downtown Washington, D.C. The Willard has been the site of many prestigious meetings, conferences and social events for nearly 200 years. With 19 meeting rooms and over 22,000 sq. ft. of event space, The Willard features unique and elegant function rooms including several ballrooms from which to choose. Discover a relaxing counterpoint to the busy pace of Washington, D.C. as you savor the fare at Cafe du Parc, featuring delicious French bistro cuisine and exquisite house-made patisseries. Reserve a table on one of Washington's most popular terraces' or dine inside in a modern, sleek Parisian-style setting. Join us for a drink in the historic Round Robin Bar. Located just off the lobby of The Willard, the Round Robin Bar has been a lively meeting place for Washington's political and social elite since the days of Abraham Lincoln. Long celebrated as one of the best in D.C., this legendary bar was known as the nexus of "Rum Row" and the "E street Corridor" -- plying its trade to luminaries such as Mark Twain and Walt Whitman. Today, this fashionable downtown spot draws a smart, stylish cross section of DC movers and shakers. The Round Robin Bar is open seven days a week, Monday through Saturday from 12 p.m. to 1:00 a.m. and Sundays 12:00 p.m. to midnight. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Odigeo, IHG and Agoda so you can book your Willard InterContinental Washington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Willard Intercontinental Washington Hotel Washington Dc
- Intercontinental Washington Dc
- Intercontinental Hotel Washington Dc