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Geoff L
Henley-on-Thames, United Kingdom

Reliable and well run

4.0 of 5 bubblesReviewed 23 Jan 2019via mobile
The Willard really is a great hotel to stay in. Full of atmosphere with terrific staff.
Why four stars rather than five? The gym and spa whilst good, struggle to get into five star terrain. The room I had was comfortable but actually quite plain (I would like to have tried one of the refurbed rooms with a view) whilst the Round Robin bar is fantastic it was very full which was atmospheric but some people seemed to be sitting in a corridor which seemed a bit off.
I would strongly recommend The Willard - did I say the staff are terrific....they really are - but if you are expecting a state of the art hotel experience rather than genuine character you might be somewhat surprised.
Date of stay: January 2019
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Simon C, Hotel Manager at InterContinental The Willard Washington D.C., an IHG hotel, responded to this review
Responded 27 Jan 2019
Thank you for taking the time to share feedback on your recent stay at the Willard InterContinental. While we're delighted to learn you find our hotel to be a great hotel to stay in, we are disheartened to learn your experience at our fitness center and the Elizabeth Arden Red Door Spa left you disappointed. In our effort to continuously improve the guest experience, I would welcome the opportunity to learn more about your visit to both aspects of the property. Whether through a phone call or email, any additional comments you have would be greatly appreciated. I look forward to hearing from you.

Regards,

Simon Chapman
Hotel Manager
Simon.Chapman@ihg.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews cafe du parc the round robin bar peacock alley white house beautiful hotel washington monument beautiful lobby room service perfect location national mall room was large mini bar an upgrade smithsonian museums few blocks concierge president
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Reviewed 23 January 2019

We just stayed at this hotel the weekend of the Women's March, and for the most part, the hotel is a fantastic place. The hotel staff is friendly, and the service staff is also very nice and hospitable. Check-in was quick, and the staff quickly helped us get accommodated. We asked for our rooms to be ready earlier, and they obliged.Due to the shutdown, we were not able to visit the museums we would typically visit, however there were several other options that were also memorable. The location is perfect if you want to be near the White House and it's just a few blocks away from the Women's National Museum of the Arts, as well as the United States Holocaust Museum - both open. The location is also not too far from the National Mall, so there are plenty of monuments to visit such as the Lincoln Memorial, not impacted by the shutdown.If you are looking for modern decor and loud thumping background music, this not your hotel. If you are looking for elegantly designed and decorated rooms, a beautiful grand lobby and classical music playing everywhere... you will love this place. They host Afternoon Tea in an area called Peacock Alley with live harp music, organic teas and finger sandwiches on the weekends from 1p to 4pm, but it will cost you anywhere from $68 to 75, depending on whether you drink champagne, and that doesn't include the service charge or taxes. Kids under 12 can eat for $30. Under 5 is free. Small snafu during the check-out process but other than that, it was a great stay. The hotel is expensive so yes, you will pay $8+ for a can of Coca-Cola, and you can expect similar pricing for items that cost half anywhere else. But it's a nice hotel experience and the location being near many landmarks, as well as near the metro makes it a good choice.

Date of stay: January 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank Leticia S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Simon C, Hotel Manager at InterContinental The Willard Washington D.C., an IHG hotel, responded to this reviewResponded 27 January 2019

Thank you for taking the time to share feedback on your recent stay at the Willard InterContinental. We're happy to learn you had a nice hotel experience at our luxury property. Should your travels bring you back to DC, we hope to have the opportunity to welcome you again.

Regards,

Simon Chapman
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2019 via mobile

Beautiful hotel with some newly refurbished rooms! The hotel is centrally located with great views of the Washington Monument and the Capital
Building. Walking distance to the Mall and Museums. Lobby is gorgeous, fantastic DC vibe at the Round Robin bar and nice high tea. Red Door Spa a bit small and not quite as nice as the rest of the hotel. Great service and a really nice upgrades are available to Ambassador members (including fantastic 4:00 pm check out). Hamilton Live is across the street and has great live music. This is my favorite hotel in DC!

Date of stay: January 2019
Trip type: Travelled as a couple
1  Thank GSVMaryland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Simon C, Hotel Manager at InterContinental The Willard Washington D.C., an IHG hotel, responded to this reviewResponded 27 January 2019

Thank you for taking the time to share feedback on your recent stay at the Willard InterContinental. We're appreciative of your feedback and humbled to learn our historic property is your favorite hotel in DC. Should your travels bring you back to our nation's capital, we hope to welcome you again for another great stay.

Regards,

Simon Chapman
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2019

This was our first stay at the Willard, and we hope it will not be our last. The service was world-class from reception through checkout. Be sure to take in the architectural details of the lobby, have a drink in the bar, and take advantage of their spa services. I would especially like to commend JoJo Lin for one of the best facials I ever had. Next time we hope to have afternoon tea, which looked fantastic.The only downside was dinner in Cafe du Parc. We think we might have gotten an inexperienced waiter. There was a regular menu and a Restaurant Week menu with wine pairings. We wanted the food from the RW menu, but not the wine pairings. We just wanted one glass each of wines not listed on the RW menu. That seemed to flummox him. I ordered the soup, and did not receive a spoon with it. The couple next to us said the same thing happened to them. But other than those hiccups, the food was very good. The waiter was friendly, which made up for some of the oversights. We chose it for dinner because we'd had a super experience eating at the outdoor part of the cafe in summer, so this was a one-off problem.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank cakoenig
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Simon C, Hotel Manager at InterContinental The Willard Washington D.C., an IHG hotel, responded to this reviewResponded 27 January 2019

Thank you for taking the time to share feedback on your recent stay at the Willard InterContinental. While we're delighted to learn your long weekend experience at our historic property was fantastic overall, we are disappointed to learn of the shortcomings you experienced during your dinner in Cafe du Parc. Such a shortcoming should not have occurred and we sincerely apologize that it did. Please know I have shared your comments with our Restaurant Manager to ensure that all staff are fully knowledgeable on each menu being offered in Cafe du Parc. We appreciate you bringing this to our attention. Should your travels bring you back to the Willard and/or Cafe du Parc (or both!), please let me know so I can ensure we have the opportunity to make amends for your recent experience.

Thank you again for your review. We hope to welcome you again soon.

Regards,

Simon Chapman
Hotel Manager
Simon.Chapman@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2019

We enjoyed our recent stay at The Willard and found it to be very accommodating. Clean, spacious, historical and well appointed. The location is hard to beat with great access to the White House, museums and other area attractions.

Date of stay: January 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Connector10393364670
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Simon C, Hotel Manager at InterContinental The Willard Washington D.C., an IHG hotel, responded to this reviewResponded 27 January 2019

Thank you for taking the time to share feedback on your recent stay at the Willard InterContinental. We're delighted to learn you enjoyed your time at our historic property. Clean, spacious, historical and well appointed are all things we love to hear from guests when describing the Willard experience. We hope to welcome you again soon.

Regards,

Simon Chapman
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2019

We stayed at the Willard for a long weekend. From the moment you step into the lobby The ambience, service & comfort are obvious. Don’t miss out on the lobby bar where the drinks are excellent. The Willard’s location couldn’t be more convenient with plenty of dining options, shopping & museums within a block or two.

Date of stay: January 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank SaritaK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Simon C, Hotel Manager at InterContinental The Willard Washington D.C., an IHG hotel, responded to this reviewResponded 27 January 2019

Thank you for taking the time to share feedback on your recent stay at the Willard InterContinental. Learning your experience at our historic property was above and beyond your expectations is music to our ears. Should your travels bring you back to DC, we hope to welcome you again for another great stay.

Regards,

Simon Chapman
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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