Service, Attention-to-detail & a Personal touch...these are a few of my favorite things.
The Donovan House has it all, and more.
I came to D.C. with my Fiance to celebrate our recent engagement and a special birthday. I chose The Donovan House due to the positive reviews and proximity to the Warner Theater.
It's crucial to note that the 5 Star Customer Service I experienced from The Donovan House, started weeks prior to our arrival. Being that this was going to be our first time to not only The Donovan House, but to D.C. as well, I wanted to be sure to do my homework on the area. I reached out to the hotel via the "Contact Us" forum, and I was completely blown away by the feedback and advice I was given. Jonathan Ferlez made me feel like I was a personal friend of his, taking the time to walk me through numerous restaurants, details on the area, etc. Jonathan made personal recommendations based on our needs & wants. We engaged in numerous emails and each time, he made me feel completely at ease and well taken care of. Jonathan is a massive asset to The Donovan House and I am extremely appreciative for all the work he did prior to our arrival, but also once we were there, to make this weekend getaway a trip to remember!
I booked a King Premier Room for this special occasion trip, and upon checking in on Saturday (about Noon), we were told the room was still not ready and we would not be guaranteed Check In until the standard 3pm time. This was not exactly ideal, as we were tired from traveling, but we understood. This is where another Star from The Donovan House emerged. Felicia, who greeted us at the Front Desk, gave us passes to a museum we were interested in seeing so we enjoyed that after lunch.
While we were at the Museum, no more than a few hours after leaving the hotel for lunch, Felicia calls us with exciting news, that not only was a room ready for us, but we were actually being upgraded to a suite!! Epic. When we returned to the hotel from the Museum, Felicia was genuinely excited to give us the keys to our Suite and her sincerity was truly heart-warming. She congratulated us again on our engagement, and sent us on our way. (Again, attention to details.) The Donovan Suite was Epic...simply Epic. No words can describe the view, the size of the suite, or the experience in general. We left for dinner and our show and upon returning back to our Suite, Jonathan had delivered a hand-written congratulatory note accompanied by a bottle of Champagne, assorted cheeses and chocolate... BLOWN.AWAY.
The Donovan House does not just offer a phenomenal stay, but it offers a unique EXPERIENCE that every D.C. visitor should be privileged enough to have. Again, it's about the Service, Attention-to-detail & a Personal touch.
The Donovan House / Kimpton will clearly be our hotel of choice in the future.
Thank you so much again, Jonathan & Felicia!!!
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- Also Known As:
- Donovan Hotel a Thompson
- Donovan House Washington Dc