I wanted to love the Donovan Hotel, I really did. I've always been attracted to the cool, hip decor of the Kimpton's boutique hotels from afar. And this past weekend, I decided to take the plunge.
The good: The location is phenomenal for easy access to everything in the city. There is a curbside valet. The lobby decor and room decor is cool. Nice view from room. Four USB ports and two desktop outlets, is a win. The rooftop pool has a spectacular city view. The cocoon shaped shower with rainfall spout. That's it.
The bad: No attention to details! The valets seemed to have a lot of trouble understanding the instructions, do not park my car. I was taking the keys with me as we were dropping our bags into our rooms and leaving within 10 minutes of check in. We were asked for our keys twice after making this statement. And again by two different people while walking back to our car to leave, after coming from our room.
Arriving in the room, we immediately began to inspect the digs. I have always been a fan of the fully stocked mini fridge. Although the rates for each item were ridiculous, I'd still prefer to have it as an option for those middle of the night cravings. I quickly discovered that I would not be using this fridge for my cravings as several of the soda cans and liquors were covered in some sticky substance. (perhaps a soda spilled by a previous resident) The hotel should be cleaning, if not replacing the contents of the fridge after each guest leaves.
On our first evening at the hotel (Saturday, May 24th/ Room 703), my son decided he would like to see the pool. It was late, as we'd just arrived back from dinner. I explained to my son that the pool closed at 7, but that I would let him view the pool from the closed door. We were a bit surprised when we arrived to the 14th floor and there was a bit of a party atmosphere. My intention was to let my son view the pool then return back to our room. There was a very rude manager working the rooftop who barked at my family and I "the rooftop is at capacity and you wouldn't be able to bring him up here anyway." The last time that I checked, hotels should give their guests the utmost respect and hospitality at all times. A better comment would have been "I'm sorry madame, but we've reached capacity for the evening function. I see that you have your child with you. Children are welcome to visit the pool from 10 am to 7 pm. We hope that you will return tomorrow" If proper hospitality cannot be given, then the person should not be working in the hospitality industry.
Sunday morning, an un-uniformed maid attempted to give our room service. We denied entry.
Later Sunday, after returning to our room, we noticed that our room had been serviced. All of our towels were removed and replaced... leaving us with no wash cloths. This is the first time that I have EVER had room service remove all washcloths from the room and not return with others.
We decided to try our luck again with the rooftop pool at approximately 5 p.m. This time, we did not have our child in tow. We arrived to see plenty of chairs/cabanas for relaxing. What we did not find were towels. I had to call the lobby, from the pool, in order to have additional towels brought. What I also saw appeared to be an abandoned mini bar area. Why would there not be a bartender to service the rooftop hotel pool? The final straw for the rooftop pool were a particular guests' children. While I was lounging poolside, three children arrived to the pool and decided to cannon ball repeatedly into the water. The first time, the parent sheepishly apologized. The tenth, Eleventh, and TWELTH times, the parent failed to acknowledge, so I moved away from the pool. Although the blame ultimately lies with the parent who was unwilling to control their children, the pool should definitely have a sign or rules posted that instruct guests not to "cannon ball" into the modest sized pool.
We did have several drinks at the rooftop bar/lounge. These were prepared well. The "hot plate" of Ramen Noodles, was delivered cold.
We went back to our rooms to order the room service and I was poisoned. The restaurant decided to put meat into a non-meat dish. I am a pescatarian and I continue to be sick from this negligence. (full review here: yelp.com/biz/zentan-rest…)
There were several other details that the hotel just missed the mark on. The sinks drain way too slowly, which is disgusting considering that they're a modern square flat shape. This means when brushing your teeth and spitting you can expect to see the residue for a good 5 minutes before it washes down.
The elevators are too tight/small (I wear a size 6 for reference, so I'm not very large) The space felt confining with 4 people sharing the elevator with one luggage bag each.
Overall, I would not choose to stay at this location again. There are too many areas in which the hotel is neglectful of its responsibilities to patrons.
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- Also Known As:
- Donovan Hotel a Thompson
- Donovan House Washington Dc