On a recent trip to Arab we had the occasion to spend several days at this Quality Inn. Since it is the only "chain" hotel in town it was our only option. We had reserved a non-smoking room but it was clear from the moment we entered the room that guests had smoked in the room. We spoke to management and after the room had been cleaned the next day the stale smoke odor was for the most part was eliminated. We were promised a $10 reduction in room rate but when I got home my charge statement did not reflect a discount. Housekeeping is poor; no replacements for toiletries, the room was never vacuumed, and the bathroom was not cleaned. The motel is old and in dire need of renovation. The windows did not open but it was unnecessary since the gap around the door let in plenty of ventilation!! Coffee was excellent in the breakfast room and always available. On the positive side, the motel staff were friendly and helpful. For fast food lovers, McDonald's and Burger King are within walking distance. Pizza and Mexican food is also very near by. For stays in Arab this is the only choice....it's not the worst hotel I've ever stayed in, but for a Quality Inn it certainly does not live up to the name....Quality.
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