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“Excellent place to stay in Auburn, AL”

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Hilton Garden Inn Auburn/Opelika
Ranked #2 of 16 Hotels in Auburn
Certificate of Excellence
Reviewed 26 September 2013

This hotel is a great place to stay in Auburn! Rooms are spacious and clean. Staff went out of the way to be helpful. It's a little hard to find if you don't print directions because you can't see it from the highway. Once you turn you have to go around the corner and there it is! Exceeded my expectations. Kids loved the painted tiger statue out front!

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Chad L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, General Manager at Hilton Garden Inn Auburn/Opelika, responded to this reviewResponded 30 September 2013

Thank you for taking the time to respond to Trip Advisor regarding your most recent stay with us here at the Hilton Garden Inn of Auburn. We greatly appreciate your business and value your opinions. I am so glad that you enjoyed your stay and we do hope to see you again in the very near future.

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Reviews (433)
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349 - 355 of 433 reviews

Reviewed 20 September 2013

Modest hotel, but customer service in my opinion is questionable, does not offer equal service to all patrons. The breakfast offered was just okay, when asked to prepare scrambled eggs I was given processed egg substitute. not very tasty.

  • Stayed: September 2013, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Gregory B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, General Manager at Hilton Garden Inn Auburn/Opelika, responded to this reviewResponded 22 September 2013

Thank you for responding to the Trip Advisor review. I do apologize that you felt as if the customer service was questionable. I have addressed all issues with all of the front desk staff and I guarantee that if you had a problem then it will not happen again. As far as the eggs are concerned, they are a Hilton Standard and if you found them not to be to your tasting then please feel free to ask for something else next time. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future.

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Reviewed 9 September 2013

I was overall satisfied with my stay. The breakfast waitresses could have been a little nicer and attentive. As well as when I originally checked in, I wish the hotel would have been more prepared and had everything in order for us to check in. I had wait approximately 20 minutes just to check in.

  • Stayed: August 2013, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Spenser W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, General Manager at Hilton Garden Inn Auburn/Opelika, responded to this reviewResponded 10 September 2013

Thank you for taking time to reply to the Trip Advisor review. I do apologize that it took so long to check you in but we are required to ask for a method of payment upon arrival for incidentals whether you are paying or your company is paying. Regardless, it should not have taken that long to check in. I do apologize. We greatly appreciate your business and value your opinions. Once again, Thank you for choosing Hilton Garden Inn and we do hope to see you again in the very near future.

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Reviewed 9 September 2013

I have stayed at this hotel multiple times (mostly for Auburn home fb games) and reviewed it once before. Since that review I had a couple of very negative stays and had decided not to stay here anymore. However, seeing it was under new management, I decided to try it again. The difference is obvious. The staff is friendly and eager to please. Check in is fast and accurate. Rooms are clean and comfortable. I can't comment on whether the breakfast has improved, because we did not have the opportunity to try it, but otherwise this hotel is greatly improved since my last stay. Having seen the current manager's replies to each and every TA review, it was obvious he cares about his hotel's reputation...and it was reflected in our stay. Kudos to you "Mark F."!

Room Tip: Rooms near freeway can be noisy. Had a king junior suite this time on front side of hotel. Near pool...
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  • Stayed: September 2013, travelled as a couple
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Thank phw0923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, General Manager at Hilton Garden Inn Auburn/Opelika, responded to this reviewResponded 10 September 2013

Thank you so much for taking the time to respond to the Trip Advisor reviews. I personally am very greatful for the compliments that you have given myself and the staff here at the Hilton Garden Inn of Auburn. We all greatly appreciate your business and value your opinions. I do take pride in my job and I am training all of the associates here to do the same. It makes us feel great about ourselfs and our jobs when we get compliments like you have given. Each associate has been empowered to make sure that each guest is completely satisifed before leaving our property. Once again, We do Thank you and hope to see you again in the very near future.

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Reviewed 4 September 2013

Other than a few little things this hotel was really nice and we truly enjoyed our stay. The location was good, our room was clean each day and the manager welcomed us the day of our arrival. He had assigned us a first floor room, which we didn't want and he arranged for us to have a upper floor room. It was much appreciated. They, also, had a pre-game football rally, which they put on and it was real nice, except we expected to see a lot of Auburn fans there and there wasn't that many. GO COUGS!

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Cougshela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, General Manager at Hilton Garden Inn Auburn/Opelika, responded to this reviewResponded 6 September 2013

Thank you so much for your review. We greatly appreciate your business and value your opinions. I take personal pride in being able to accomodate your needs upon arrival. I am also glad that you enjoyed the tailgating event. Once again, thank you and we do hope to see you again in the near future.

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Reviewed 2 September 2013

The staff at this hotel is second to none. EVERY single member of the staff - desk, maintenance, maid, restaurant, etc, greeted us at every encounter, inquired about our stay, often engaged us in conversation, and told us to be sure to let them know if we were in need of anything. Exceptional.

  • Stayed: August 2013, travelled with friends
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Review collected in partnership with Hilton Garden Inn
Thank Thomas J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, General Manager at Hilton Garden Inn Auburn/Opelika, responded to this reviewResponded 3 September 2013

Thank you so much for your most recent comments regarding the staff here at the Hilton Garden Inn of Auburn. We do take pride in our jobs and hope that each and every guest is completely satisfied. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future.

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Reviewed 1 September 2013

Excellent room, mattress was too soft. No Hot Tub, it was filled in with concrete. I guess the Hot Tub is gone forever. We were looking forward to the Hot Tub after our long drive. The pool was nice, but pool towel were little, rough and scratchy. Remember this hotel is in south Alabama. Room was clean, cleaning service was excellent.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Tamela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, General Manager at Hilton Garden Inn Auburn/Opelika, responded to this reviewResponded 3 September 2013

Thank you so much for your recent comments regarding the staff and your stay here at the Hilton Garden Inn of Auburn. As always, we greatly appreciate your business and value your opinions. I do apologize that we had the hot tub removed, but it was a big expense that would have been passed along to the guest rate. Once again, we do thank you and apologize for not having a hot tub. We do hope to see you again in the very near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Auburn/Opelika

Address: 2555 Hilton Garden Dr, Auburn, AL 36830-5720
Phone Number:
Region: United States > Alabama > Auburn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Auburn
#4 Family Hotel in Auburn
Price Range: £91 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Auburn/Opelika 3*
Number of rooms: 101
Official Description (provided by the hotel):
The Hilton Garden Inn Auburn/Opelika, AL hotel is less than three miles from Auburn University, minutes from Tigers football at Jordan-Hare Stadium and basketball at the Auburn Arena. For business travelers, this Auburn, Alabama hotel is convenient to several industrial parks as well as key Donaldson, Briggs & Stratton, and Wal-Mart facilities. With easy access to the interstate and just seven miles from Robert Trent Jones Golf Trail at Grand National, Auburn Links at Mill Creek or Moore's Mill Club, golfers have great access to fine golfing in Alabama for business meetings or a leisurely day on the fairways. Choose from a spacious Guest Room or Suite at the Hilton Garden Inn Auburn/Opelika hotel and relax in a warm and inviting ambience designed to be comfortable and functional. Work into the night in comfort with a large work desk and ergonomic chair with task lighting. A 24-hour Business Center allows you to print remotely and securely when you need to. Each room is equipped with a hospitality center which features a microwave, refrigerator and coffee maker. Tasty treats, evening snacks and meals can be purchased anytime from the 24-hour Pavilion Pantry(R) for preparation whenever you need them. Stay connected with complimentary high-speed internet access. Relax with HD TV Channels and complimentary HBO on a 32-inch flat screen TV in a comfortable sitting area and sleep peacefully in a signature Garden Sleep System(R) adjustable bed. Stay connected with complimentary high-speed internet access and a 24-hour Business Center with secure PrinterOn(R) remote printing. Relax with your group, colleague and friends in the Pavilion Lounge for a relaxing refreshment or coffee at the end of a long day. Get a great start to each day with a delicious cooked-to-order breakfast at the Great American Grill(R) which also offers evening dinner or room service. A complimentary fitness center and an outdoor pool offer the perfect opportunity for some leisure time after a long day. ... more   less 
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Also Known As:
Hilton Garden Inn Auburn/Opelika Hotel Auburn
Hilton Auburn
Auburn Hilton

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