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“Hilton Garden Opelika AL”

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Hilton Garden Inn Auburn/Opelika
Ranked #2 of 17 Hotels in Auburn
Certificate of Excellence
Smithville, Tennessee
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Hilton Garden Opelika AL”
Reviewed 26 October 2013

Very comfortable hotel, great service, would stay again. I have stayed at this hotel for business and pleasure and would stay for both again. The front desk staff has always been courteous. The morning breakfast is always great.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, General Manager at Hilton Garden Inn Auburn/Opelika, responded to this review, 28 October 2013
Thank you for taking time to respond and send a review for the HIlton Garden Inn of Auburn. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future.
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402 reviews from our community

Traveller rating
    189
    113
    68
    21
    11
See reviews for
174
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26
122
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Any
English first
Opelousas, Louisiana
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 October 2013

The hotel was nice, breakfast was great. the room was nice but dated. there was stains on the TV BOTTLE CAP ON FLOOR . Could have had bigger pillows on the bed they were like baby pillows. Over all the stay was good people were nice and helpful

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank kwlandry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, General Manager at Hilton Garden Inn Auburn/Opelika, responded to this review, 17 October 2013
Thank you for taking time to review our hotel through Trip Advisor. We greatly appreciate your business and value your opinions. We do apologize for the small pillows and please note that we will be getting new ones sometime after the first of the year. Once again, Thank you for staying with us and we do hope to see you again in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 October 2013

Nice hotel. Rooms were very spacious, but dated. Management needs to keep an eye on the housekeeping dept. It looked like the glass tables, and the TV's in my room were wiped down with a wet washcloth. Phone's & TV remotes in the room were dingy. Bed was old & soft. Breakfast bar was okay, but had a lot better at different locations.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, General Manager at Hilton Garden Inn Auburn/Opelika, responded to this review, 8 October 2013
Thank you for taking the time to write a review concerning the Hilton Garden Inn of Auburn. We greatly appreciate your business and value your opinions. Yes, we are dated but good news!! We are scheduled to undergo complete renovations beginning in December. I do apologize that you found your room to be dingy and I will gladly pass along all comments to the Housekeeping department so that we can ensure that this does not happen again. Once again, Thank you for staying with us and we do hope to see you again in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, United States
1 review
Reviewed 30 September 2013

I was very pleased with this hotel. It was well priced and the facilities and room were excellent. I needed access to a gym while on this trip and found the one in the hotel well equiped and comfortable to use. Good bang for the buck. Will stay there again.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Edward H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, General Manager at Hilton Garden Inn Auburn/Opelika, responded to this review, 4 October 2013
Thank you for choosing to comment on your stay here with us at the Hilton Garden Inn of Auburn. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntsville
Level Contributor
5 reviews
3 hotel reviews
Reviewed 26 September 2013

This hotel is a great place to stay in Auburn! Rooms are spacious and clean. Staff went out of the way to be helpful. It's a little hard to find if you don't print directions because you can't see it from the highway. Once you turn you have to go around the corner and there it is! Exceeded my expectations. Kids loved the painted tiger statue out front!

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Chad L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, General Manager at Hilton Garden Inn Auburn/Opelika, responded to this review, 30 September 2013
Thank you for taking the time to respond to Trip Advisor regarding your most recent stay with us here at the Hilton Garden Inn of Auburn. We greatly appreciate your business and value your opinions. I am so glad that you enjoyed your stay and we do hope to see you again in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, United States
1 review
Reviewed 20 September 2013

Modest hotel, but customer service in my opinion is questionable, does not offer equal service to all patrons. The breakfast offered was just okay, when asked to prepare scrambled eggs I was given processed egg substitute. not very tasty.

  • Stayed September 2013, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gregory B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, General Manager at Hilton Garden Inn Auburn/Opelika, responded to this review, 22 September 2013
Thank you for responding to the Trip Advisor review. I do apologize that you felt as if the customer service was questionable. I have addressed all issues with all of the front desk staff and I guarantee that if you had a problem then it will not happen again. As far as the eggs are concerned, they are a Hilton Standard and if you found them not to be to your tasting then please feel free to ask for something else next time. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albany, United States
1 review
Reviewed 9 September 2013

I was overall satisfied with my stay. The breakfast waitresses could have been a little nicer and attentive. As well as when I originally checked in, I wish the hotel would have been more prepared and had everything in order for us to check in. I had wait approximately 20 minutes just to check in.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Spenser W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, General Manager at Hilton Garden Inn Auburn/Opelika, responded to this review, 10 September 2013
Thank you for taking time to reply to the Trip Advisor review. I do apologize that it took so long to check you in but we are required to ask for a method of payment upon arrival for incidentals whether you are paying or your company is paying. Regardless, it should not have taken that long to check in. I do apologize. We greatly appreciate your business and value your opinions. Once again, Thank you for choosing Hilton Garden Inn and we do hope to see you again in the very near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Auburn/Opelika

Property: Hilton Garden Inn Auburn/Opelika
Address: 2555 Hilton Garden Dr, Auburn, AL 36830-5720
Phone Number:
Region: United States > Alabama > Auburn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Auburn
#4 Family Hotel in Auburn
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Auburn/Opelika 3*
Number of rooms: 101
Official Description (provided by the hotel):
The Hilton Garden Inn Auburn/Opelika, AL hotel is less than three miles from Auburn University, minutes from Tigers football at Jordan-Hare Stadium and basketball at the Auburn Arena. For business travelers, this Auburn, Alabama hotel is convenient to several industrial parks as well as key Donaldson, Briggs & Stratton, and Wal-Mart facilities. With easy access to the interstate and just seven miles from Robert Trent Jones Golf Trail at Grand National, Auburn Links at Mill Creek or Moore's Mill Club, golfers have great access to fine golfing in Alabama for business meetings or a leisurely day on the fairways. Choose from a spacious Guest Room or Suite at the Hilton Garden Inn Auburn/Opelika hotel and relax in a warm and inviting ambience designed to be comfortable and functional. Work into the night in comfort with a large work desk and ergonomic chair with task lighting. A 24-hour Business Center allows you to print remotely and securely when you need to. Each room is equipped with a hospitality center which features a microwave, refrigerator and coffee maker. Tasty treats, evening snacks and meals can be purchased anytime from the 24-hour Pavilion Pantry(R) for preparation whenever you need them. Stay connected with complimentary high-speed internet access. Relax with HD TV Channels and complimentary HBO on a 32-inch flat screen TV in a comfortable sitting area and sleep peacefully in a signature Garden Sleep System(R) adjustable bed. Stay connected with complimentary high-speed internet access and a 24-hour Business Center with secure PrinterOn(R) remote printing. Relax with your group, colleague and friends in the Pavilion Lounge for a relaxing refreshment or coffee at the end of a long day. Get a great start to each day with a delicious cooked-to-order breakfast at the Great American Grill(R) which also offers evening dinner or room service. A complimentary fitness center and an outdoor pool offer the perfect opportunity for some leisure time after a long day. ... more   less 
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Also Known As:
Hilton Garden Inn Auburn/Opelika Hotel Auburn
Hilton Auburn
Auburn Hilton

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