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“looks can be deceiving”

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Hilton Garden Inn Auburn/Opelika
Ranked #2 of 17 Hotels in Auburn
Certificate of Excellence
Reviewed 30 July 2014

Beautiful light and airy lobby, but the room was old, ill-smelling with mis-matched furnishings that were uncomfortable, featureless and beaten up. Expensive cook-to-order breakfast took 20 minutes and came out cold.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Rita J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, General Manager at Hilton Garden Inn Auburn/Opelika, responded to this reviewResponded 4 August 2014

Thank you for taking time to review our property based on your last visit with us. I do apologize that you feel as if the rooms were dated and smelt bad. We have just completed a complete renovation as of February 2014 and we have had nothing but great comments on our property. Once again, I do apologize if the property was not up to your standards and we do hope that you will give us another chance at making your stay a perfect stay.

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288 - 294 of 441 reviews

Reviewed 27 July 2014 via mobile

Thank you to the staff helping all of our tennis group for the last four years! Many stay here with all our kids and families that can from the Totally Tuff Tennis group. They have an excellent staff and great breakfast very affordable and great location! Thank you manager Mark and event person Jody and Katie (past event person) for all!

Stayed: July 2014
Thank Daytonfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, General Manager at Hilton Garden Inn Auburn/Opelika, responded to this reviewResponded 29 July 2014

Thank you so much for your review based on your groups most recent stay with us here at the Hilton Garden Inn of Auburn. We love seeing your group each year. Once again, Thank you and we will see you again next year.

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Reviewed 20 July 2014

We have an Auburn student. This was our second time to stay overnight in Auburn; first time at this Hilton Garden Inn. Neither place we've tried has impressed me. My in-laws have also been twice (two other properties) and weren't impressed. This makes me wonder, if the standards are just lower in a college town than in a more traditional vacation/tourist destination.

The lobby at the Hilton Garden Inn is beautiful, and they do appear to have various meeting rooms available. Although we did not use it, I did notice that the outdoor pool appeared to be very small. We did not have any drinks or meals there, so I have no comments pertaining to those options.

The room itself was disappointing. It seemed a bit small for a Hilton Garden Inn, with an odd layout of the room door/bathroom door/closet door area. The basic areas that you use in a hotel room were cleaned - linens, carpet, sink, toilet, etc. Unfortunately, it seemed like no one had bothered to actually LOOK at all of the areas of the room. Behind the bed side table, there were candy wrappers, the TV had streak marks all over, the bathroom light switch plate & nearby door jam had a coffee or coke stain (I wiped those clean myself), there were stains toward the top of the closet door (we didn't use the closet, so we didn't touch that), there were hair pieces stuck on the bathroom ceiling, and we didn't have sufficient towels. I would have asked for another hotel room, but, with the exception of the light switch plate & door jam, I didn't notice these issues until in the morning.

We won't be returning to this Hilton Garden Inn.

  • Stayed: July 2014, travelled with family
    • Rooms
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Thank MBAmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, General Manager at Hilton Garden Inn Auburn/Opelika, responded to this reviewResponded 21 July 2014

I am very disappointed to hear that you were not impressed with your stay here at the Hilton Garden Inn of Auburn. We pride ourselves in making our Guest #1 in all aspects of their stay. I do wish that you had contacted someone at the desk before leaving and expressed your concerns and we would have make it "right". Once again, Thank you for staying with us and I do hope that you will change your mind and decide to stay with us again in the very near future.

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Reviewed 10 July 2014

Check in was easy, the lobby was well lit and cheerful, the room was clean and comfortable, we didn't hear a peep from any other nearby rooms (my favorite part), and the staff spoke to us every time we entered or exited the property. There's a good casual Italian restaurant, Wendy's and a gas station right nearby and it's very easy to get to drive to campus. We will return!

  • Stayed: July 2014, travelled with family
    • Location
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Thank Ajack319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, General Manager at Hilton Garden Inn Auburn/Opelika, responded to this reviewResponded 14 July 2014

Thank you for your great response regarding your stay with us here at the Hilton Garden Inn of Auburn. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future.

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Reviewed 10 July 2014

Overall the location and service was great. It's close to the major highway, 2-5 miles away from local shopping and dining. There's an Italian restaurant and Wendy's nearby that's convenient. About a mile away from CVS and Walgreens. The AC unit is old, pretty loud. The mattress though adjustable to firmness was not that great since it was lumpy and old.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Truebleu11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, General Manager at Hilton Garden Inn Auburn/Opelika, responded to this reviewResponded 14 July 2014

Thank you for your great review of our property. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future.

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Reviewed 6 July 2014

My overall expeience with Hilton Garden Inn was Great. The Inn was nice and clean and the staff was very helpful. The rooms were clean and the housekeepers were outstanding. I will stay at that Inn again.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn
Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, General Manager at Hilton Garden Inn Auburn/Opelika, responded to this reviewResponded 7 July 2014

Thank you for the kind comments regarding your stay with us here at the Hilton Garden Inn of Auburn. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future.

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Reviewed 4 July 2014

Close to Auburn. From check in the hotel seemed up to date. Large lobby area where breakfast is served. Rooms are clean and bright. Very helpful and pleasant staff. Hotel gym was small but adequate. 2 treadmills an elliptical free weights, bench, and tv.. Only problem, there was no wipes or spray to clean the equipment.

Breakfast area was well tended with 2 staff people taking orders,cleaning tables and being helpful. They have the usual cold buffet as well as a chef making omelets/eggs ect. There was also a waffle maker station. Overall great place to have breakfast.

You can see the hotel from the highway. Upon entering my room I definitely noticed some traffic noise. I put the room fan on constant and that solved the problem.

Room Tip: Get a room on the front side of the building. The back side of the hotel faces the highway and you...
See more room tips
  • Stayed: June 2014, travelled solo
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Thank GAAtltravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, General Manager at Hilton Garden Inn Auburn/Opelika, responded to this reviewResponded 7 July 2014

Thank you for taking time to review your stay with us here at the Hilton Garden Inn of Auburn. We are glad to hear that you had a pleasant stay. Thanks for the tip for drowning out the noise of the Highway. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future.

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Additional Information about Hilton Garden Inn Auburn/Opelika

Address: 2555 Hilton Garden Dr, Auburn, AL 36830-5720
Phone Number:
Region: United States > Alabama > Auburn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Auburn
#4 Family Hotel in Auburn
Price Range: £75 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Auburn/Opelika 3*
Number of rooms: 101
Official Description (provided by the hotel):
The Hilton Garden Inn Auburn/Opelika, AL hotel is less than three miles from Auburn University, minutes from Tigers football at Jordan-Hare Stadium and basketball at the Auburn Arena. For business travelers, this Auburn, Alabama hotel is convenient to several industrial parks as well as key Donaldson, Briggs & Stratton, and Wal-Mart facilities. With easy access to the interstate and just seven miles from Robert Trent Jones Golf Trail at Grand National, Auburn Links at Mill Creek or Moore's Mill Club, golfers have great access to fine golfing in Alabama for business meetings or a leisurely day on the fairways. Choose from a spacious Guest Room or Suite at the Hilton Garden Inn Auburn/Opelika hotel and relax in a warm and inviting ambience designed to be comfortable and functional. Work into the night in comfort with a large work desk and ergonomic chair with task lighting. A 24-hour Business Center allows you to print remotely and securely when you need to. Each room is equipped with a hospitality center which features a microwave, refrigerator and coffee maker. Tasty treats, evening snacks and meals can be purchased anytime from the 24-hour Pavilion Pantry(R) for preparation whenever you need them. Stay connected with complimentary high-speed internet access. Relax with HD TV Channels and complimentary HBO on a 32-inch flat screen TV in a comfortable sitting area and sleep peacefully in a signature Garden Sleep System(R) adjustable bed. Stay connected with complimentary high-speed internet access and a 24-hour Business Center with secure PrinterOn(R) remote printing. Relax with your group, colleague and friends in the Pavilion Lounge for a relaxing refreshment or coffee at the end of a long day. Get a great start to each day with a delicious cooked-to-order breakfast at the Great American Grill(R) which also offers evening dinner or room service. A complimentary fitness center and an outdoor pool offer the perfect opportunity for some leisure time after a long day. ... more   less 
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Also Known As:
Hilton Garden Inn Auburn/Opelika Hotel Auburn
Hilton Auburn
Auburn Hilton

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