We waited 20 minutes and never got our food. Asked for a refund, didn't get an apology, the cashier shorted us a dollar or so on our refund. Left a review on Zaxby's website, the cashier called me at the number left TO PROTEST THE REVIEW, SAYING IT WASN'T POSSIBLE SHE SHORTED US! I told her the long wait and bad service was the whole point of the bad review and the dollar amount shorted on the refund was just another part of the entire bad experience. I guess Zaxby's on College St. has never been taught the value of good customer service. We'll never eat there again--- way too many other places in Auburn that understand what customer service is about.
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