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“20-minute wait and then shorted us on the refund !”
1 of 5 bubbles Review of Zaxby's

Ranked #90 of 212 Restaurants in Auburn
Restaurant details
Marietta, Georgia
Level Contributor
70 reviews
61 restaurant reviews
common_n_restaurant_reviews_1bd8 50 helpful votes
“20-minute wait and then shorted us on the refund !”
Reviewed 9 May 2014

We waited 20 minutes and never got our food. Asked for a refund, didn't get an apology, the cashier shorted us a dollar or so on our refund. Left a review on Zaxby's website, the cashier called me at the number left TO PROTEST THE REVIEW, SAYING IT WASN'T POSSIBLE SHE SHORTED US! I told her the long wait and bad service was the whole point of the bad review and the dollar amount shorted on the refund was just another part of the entire bad experience. I guess Zaxby's on College St. has never been taught the value of good customer service. We'll never eat there again--- way too many other places in Auburn that understand what customer service is about.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Thank MikeAve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Atlanta, Georgia
Level Contributor
28 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Good value”
Reviewed 25 March 2014 credit card Amex Cardmember Review

If you need a quick place to eat, and want good value for your money, this is a very good restaurant. The staff was very friendly and helpful. My nephew and his mates love this place, so that's always a good sign! The only reason for the "Very Good" is that most of the food is fried; perhaps more choices of non-fried food would be good.

Visited March 2014
Thank ATL495
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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