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“Game Day Gouging”
Review of Sleep Inn & Suites

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Sleep Inn & Suites
Ranked #10 of 17 Hotels in Auburn
Atlanta, Georgia
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Game Day Gouging”
Reviewed 9 October 2013

My Mother-in-Law booked a room for us to stay in Auburn whilst we all helped her Mother with a big move to Atlanta to be closer to family support. I was horrified at the cost, which was at least four times what I'd pay for this sort of hotel on a business trip (I travel every other week), and realise that people pay a premium to be in town on Game Day.

We thought it would at least be worth it because they had a swimming pool. On arrival with my Wife and 2 year old Daughter we checked in and went to our room to change. The hall way STANK of cigarette smoke. When we came down to swim the member of staff at reception told us the pool was out of order because the pump had been changed. This was very disappointing, aggravated by what I felt was a complete lack of empathy, even a disregard for our dismay.

Terrible experience, thankfully I had my Mother-in-Law's payment fully refunded to her.

Room Tip: choose a different hotel
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  • Stayed October 2013, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank CaptGreatBritain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim S, General Manager at Sleep Inn & Suites, responded to this review, 11 October 2013
We value you as a guest and want to explain to you that rates for special events at any hotel will be higher than regular rates. We want to apologize for the issues that occurred during your stay. I will share them with the staff, so going forward you will not experience those issues avian. Thank you and have a great weekend.

Tim Stanley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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99 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Valdosta, Georgia
2 reviews
Reviewed 30 August 2013

My family visited Sleep Inns & Suites in Auburn, Ala, the weekend of 24-25 August 2013 to attend a family wedding. The facility was under renovation but no mention of this was on their website. Initial staff was friendly but that changed after she got off. Room was dirty and smelled very badly. No ice machine or vending on floor. No need to read caution signs about fire since the room had no phone. No sheets were available for sofa sleeper which was worn out and sagged at one end. Breakfast was stale and unappealing. Will not stay again.

Room Tip: At some other hotel/motel.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 651T0m_J651
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim S, General Manager at Sleep Inn & Suites, responded to this review, 1 September 2013
Dear Valued Guest,

We want to thank you for filling out a survey on trip Advisor. We apologize for not exceeding your expectations during your stay with us. We were renovating our lobby and forgot to put it on the website. The issues with the room we failed you and that is not how we do business, so we want you to come back and have a FREE night on us. Call me when you want to make your reservation and I will personally inspect you room before you check in. Again thank you and have a great day.

Tim Stanley,CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Auburn hotels

Columbus, Ohio
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 August 2013

Had another great stay at the Sleep Inn last night. General Manager couldn't have been more welcoming. They had warm cookies for me when I checked in and a staff member helped with my luggage to my room. These rooms are so spacious! Liked the microwave & fridge, so I could have some snacks in the evening. Actually went for a swim in their heated indoor pool & then ate too much at their breakfast buffet in the morning. Will be back in 2 months!

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bellalovesme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim S, General Manager at Sleep Inn & Suites, responded to this review, 7 August 2013
Dear Valued Guest:

We want to thank for staying with us while you were in Auburn. We also want to thank you for taking the time to fillout your comments on TripAdvisor. This is one of the main reasons we LOVE OUR JOBS at the Sleep Inn & Suites, is when we can WOW guests during their stay. Again thank you and have a great week.

Tim Stanley,CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Georgia
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 16 July 2013

The rooms were a nice size. The room and bathroom were clean. Everything worked fine. The check-in and check -out were speedy. I did not eat the breakfast, so can not comment on that. I was pleased with the rooms and the staff.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smalltowngalGeorgia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim S, General Manager at Sleep Inn & Suites, responded to this review, 18 July 2013
Dear values guest:

We pride ourselves on 2 things:
1. Clean and comfortable rooms
2. Friendly and helpful team members
We are glad that we exceeded your exceptions during your stay with us. We look forward to seeing you again and have a great day.

Tim Stanley,CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, GA
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 June 2013

Good room for a good price, there was nothing I didn't like about this hotel. The staff were very pleasant. Breakfast was fine. Didn't use the indoor pool but it was clean and appealing! The hotel could put a sign as to how to exit the hotel from Spring St. as it is a one-way street.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bobbie002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim S, General Manager at Sleep Inn & Suites, responded to this review, 18 July 2013
We at the Sleep Inn & Suites want to thank you for staying with us and for the awesome compliments abut the staff and breakfast. It is guest like yourself that make it a joy for us to come to wotk each and every day. have a great day and will we see you soon.

Tim Stanley,CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Murfreesboro
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 April 2013

Booked early and got the room for under $70 a night, which was a steal and deal. However, if I hadn't booked early the room rate would have been over twice that amount due to a football game that weekend.

Not bad for the $$. Conti. Breakfast was not as good as other places similar in price. I would stay there again for the right price.

Location only minutes to a Wal Mart and other retail/food shops.

Room Tip: Ask for a room on the front side of the bldg. The back side rooms face commerical and retail blgds.
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  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim S, General Manager at Sleep Inn & Suites, responded to this review, 18 July 2013
Dear Valued Guest:
We want to think you for staying with us and taking the time to fillout out a survey on Tripadvisor. We want you make the Sleep Inn & Suites your home away from home. Again thank you for your business and have a great week.

Tim Stanley,CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 April 2013

Stayed at hotel while on a business trip to Auburn. Staff was excellent, especially Phyllis. My room was spacious & nicely appointed. The breakfast in the morning was really good with lots of food items. I usually stayed at the Hampton, but found this hotel to be as good and a better rate. Very good location to everything in the area. Could really relax here after work...

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bellalovesme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim S, General Manager at Sleep Inn & Suites, responded to this review, 23 April 2013
We at the Sleep Inn & Suites want to thank you for staying with us and appreciate you taking the time out to rate us on Tripadvisor. The next time you visit Auburn, give us a call we want this to be your home away from home. Thank you and have a great day.

Tim Stanley,CHA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sleep Inn & Suites

Property: Sleep Inn & Suites
Address: 135 Spirit Dr, Auburn, AL 36832-6942
Phone Number:
Region: United States > Alabama > Auburn
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 17 Hotels in Auburn
Price Range (Based on Average Rates): £
Hotel Class:2 star — Sleep Inn & Suites 2*
Number of rooms: 20
Reservation Options:
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Also Known As:
Sleep Hotel Auburn
Sleep Inn And Suites
Sleep Inn Auburn
Auburn Sleep Inn

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