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“Average Stay”

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Hilton Garden Inn Phoenix/Avondale
Ranked #2 of 2 Hotels in Avondale
GreenLeadersSilver level
Avondale AZ, United States
1 review
“Average Stay”
Reviewed 28 July 2013

The hotel was nice and clean, but I've never stayed at a hotel where you had to pay for the "breakfast" that was cold cereal, juice, and some bagels. If i were to make a trip there again, I would stay at the Homewood Suite directly in front of th hotel. Since this was a business tri[ and i'll be reimnursed I'm not too angry, however i have had better service from the staff, especially as a 100,000 point gold honors member.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Josh O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ML_HGI, Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review, 30 July 2013
Thank you for taking the time to comment on your recent stay with us, and I apologize it was only “average” - this is not a score to be proud of. With having a full service restaurant, the Hilton Garden Inn as a Brand does not offer a complimentary breakfast – however, it does include a cook to order breakfast with the cold items out for easy access. I apologize if we did not communicate this to you. Also, as a valued Diamond HHonors member, the HGI brand has the option of choosing extra points or breakfast for their stay.

If you choose to stay with us again or our sister hotel the Homewood Suites – we want you to know we truly value your business!
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380 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
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English first
Virginia Beach
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 July 2013

I stayed on the first floor in a spacious room that had 2 comfortable queen beds, and a handicap equipped bathroom. The decor was up to date and the room was clean. There is a breakfast buffet available for $9.95 and includes made to order omelettes/eggs any way you want them, pancakes, waffles, bacon, ham, sausage, fruit, cereal, danishes, toast, etc. The lobby has been recently renovated and the free coffee & iced water in the reception area was nice. All the staff I encountered at front desk, dining area, and even room attendants/maid service were very friendly and especially helpful. We had many family members in rooms throughout the hotel because of a wedding reception being held in one of the hotel conference/ball rooms. The venue was beautiful! The wait staff for the reception was outstanding and the food was DELICIOUS! There is even an outdoor pool to help you cool off during the day.

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
Thank CA_Transplants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ML_HGI, General Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review, 10 July 2013
Thank you so much for the wonderful review! The wedding was beautiful, I loved the pastel pink and the petal linen! So glad you enjoyed yourself while you were here and that we had the perfect room to accommodate you.

And thank you for the comments on the newly decorated lobby - we are almost done!

In Warm Hospitality,

Mary & the HGI Team
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Savannah, Georgia
Level 4 Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 June 2013

This is a great hotel on the outskirts of phoenix with a great pool and a nice well priced breakfast area. Good ammenities and nice staff. It was very hot when we got there but room was nice and cool!

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank andrew19942001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ML_HGI, General Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review, 24 June 2013
Thank you for your wonderful comments! We are delighted you enjoyed your stay!

Stay cool!
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United States
1 review
Reviewed 20 June 2013

The hotel was clean, the staff was friendly, the beds were super comfortable, the pillows were awesome (I even went online to buy 2 of them) & the food is well above what you expect for hotel food. We would stay here again & again.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ML_HGI, General Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review, 24 June 2013
Thank you so much for your great comments and we are delighted you had a great nights sleep!

Enjoy those pillows and we look forward to seeing you again soon!

Happy Travels!
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Avondale,AZ, United States
1 review
Reviewed 16 June 2013

A great place to stay with clean rooms, friendly staff and easy access to the expressway/restaurants/downtown Phoenix. Good bargain too. Safe neighborhood and very good security. Would stay there again with zero reservations

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gregg J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ML_HGI, General Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review, 25 June 2013
Thank you for your great comments! We are delighted you enjoyed yourself and I will definitely be sharing your comments with the Team!
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Wilmington, NC, United States
1 review
Reviewed 11 June 2013

I stayed here for a week for business where the conference was in the hotel which was great, but if you want to go out and do anything the trip to get there is more than average. The beds are amazing! Taxi fare from the airport is $65!

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jeremy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ML_HGI, General Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review, 12 June 2013
Thank you for your wonderful comments and we have to agree, those Garden Sleeper Systems are a dream!

Being in a newer area - we understand the lack of night live, etc within walking distance and do provide a van for area transportation - we don't want you to miss anything!

Again, thank you for choosing us!
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A TripAdvisor Member
Reviewed 10 June 2013

The Hilton Garden Inn at Avondale was an excellent choice for our conference even though you can keep the 110 degree days in the Arizona sun! We were in want of nothing (except for maybe a bit cooler weather).

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ML_HGI, General Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review, 12 June 2013
Thank you for your wonderful comments and we enjoyed having you with us last week! I am sorry we didn't have a little better connection with Mr. Sun to be easy on you while you were here! lol

Again, thank you, I will share your comments with the entire Team! Happy Travels!
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Additional Information about Hilton Garden Inn Phoenix/Avondale

Property: Hilton Garden Inn Phoenix/Avondale
Address: 11460 W Hilton Way, Avondale, AZ 85323-5004
Phone Number:
Region: United States > Arizona > Central Arizona > Avondale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Avondale
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Phoenix/Avondale 3*
Number of rooms: 123
Official Description (provided by the hotel):
Conveniently located off I-10 and Avondale Boulevard, in the progressive West Valley corridor of Phoenix. We are very close to restaurants, golf, shopping, movie theaters and other attractions such as the Jobing.com Arena, Phoenix International Raceway and the new University of Phoenix Stadium! You can relax knowing the quality and assurance of the Hilton Garden Inn Phoenix-Avondale has to offer being a part of the Hilton Family. ... more   less 
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Also Known As:
Hilton Garden Inn Phoenix/Avondale Hotel Avondale
Hilton Garden Inn Avondale
Hilton Avondale
Avondale Hilton

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