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“Nice and confortable”

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Sheraton Agoura Hills Hotel
Ranked #3 of 3 Hotels in Agoura Hills
Ontario, California
Level Contributor
233 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Nice and confortable”
Reviewed 28 May 2014

Was there for a quick getaway with my wife as we were headed to Malibu and Santa Monica, so this was in a fantastic location to get there with easy from. Room was a good size, although the ceilings were a bit low, so a little claustrophobic top to bottom.... clean, comfortable, great bed, and nice bar to have a drink/food... so a very nice stay.

Green Features: Nice policy if you are staying for more than a day...they offer points (if a starwood member) or certificates for food if you pass on housekeeping...really good idea to offer a bonus for this.
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank markj4golf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton A, General Manager at Sheraton Agoura Hills Hotel, responded to this review, 4 June 2014
Dear Markj4golf,

I'm glad to hear that you were able to getaway with your wife, and that you had a most enjoyable time with us. Yes, our beds are really comfortable and we hear that all the time with our Sheraton Sweet Sleeper Bed. Hopefully you will be able to getaway again sometime in the near future. We look forward to seeing you again!

Cheers,
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507 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
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Rossmoor
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 May 2014 via mobile

Stayed here overnight while attending a nearby Bat Mitzvah. Best value of all nearby hotels. Nice, clean. Our room overlooked the parking lot on the first floor. Not to exciting, but met our needs well.

  • Stayed May 2014
    • Location
    • Rooms
    • Cleanliness
Helpful?
Thank Tkt2fly2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton A, General Manager at Sheraton Agoura Hills Hotel, responded to this review, 4 June 2014
Dear Tkt2fly2,

Thank you for the kind words on your response. It's great to hear that we met your needs during your recent trip. We look forward to hosting you again when you are in the area.

Warm Regards,
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Irvine, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 May 2014

Even the suites are tiny. On site restaurant is down stairs is not great either. The morning breakfast is worth buying. I would recumbent adding breakfast. The bar is open till late in the night. There is a nice bar and restaurant in the strip mall across the street.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Srinikan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton A, General Manager at Sheraton Agoura Hills Hotel, responded to this review, 3 June 2014
Dear Srinikan,

I hope we can have the opportunity in the future to convince to you that our hotel is better than OK. Hopefully you will give us another try so our staff can really make it up to you.

Warm Regards,
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Newport Beach, California
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 May 2014

We spent two nights at this Sheraton for a little get-away from South OC. It was delightful! Close to Santa Barbara and wine country, but very quiet, and not too pricey. The bed was super comfy.
The food in the club lounge was very good, but it was not well supervised, and I saw people from other floors flood in and take out huge plates of food. Plus - at other Sheraton club floors we can order beer or wine. No such luck. In fact, there was not even an attendant most of the time.
The room was nice and spacious. Drawbacks... stain on the carpet and the bedside lamp did not work. This property is pet friendly, and we were able to bring our small dog - that was nice.

Room Tip: When visiting the club lounge - byob and sit on the balcony at sunset!!!!
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Green Features: I appreciate being able to choose when the linens are changed.
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adelle I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton A, General Manager at Sheraton Agoura Hills Hotel, responded to this review, 3 June 2014
Dear Adelle I,

It sounds like you really enjoyed your getaway at our nice, quiet, and serene property. Thank you for the comments on our club lounge for we will definitely work on the club lounge so that it is a much better experience going forward. We will be going through a full room renovation soon so there will be a new, re-freshed room soon to come.

Warm Regards,
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Saint Paul, Minnesota
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 May 2014

We stayed at the Sheraton Agoura Hills for a wedding the first weekend of April 2014. I was totally comfortable here. We had a first floor room that had a sliding glass door out to a little grassy area, where you could walk to the pool. I kind of enjoyed having that door open and getting some cool night air and listening to the fun pool chatter in the distance. Ordered room service for breakfast; bagel, fruit, extra crispy bacon...and it was SO FRICKIN' GOOD. I did not expect it to be that good but I gobbled it down. We had plenty of outlets by our bed (which was super comfortable as others have stated). I heard the breakfast buffet wasn't that great but I didn't go so I don't know. I thought the service was lovely and especially appreciated that they had a garment steamer last minute for my wrinkly bridesmaid's dress. That saved the day for me -- I don't know what I would have done if they didn't have it and didn't bring it to the room right away as we were running so late. Loved the free water. So cost effective overall. We'll be looking to stay here next time we are in the area!

Room Tip: ground level with a door out to the grass
See more room tips
Green Features: They gave us the option to save water on our towels, but we didn't take it. I never felt pressured.
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LilyCharlie30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton A, General Manager at Sheraton Agoura Hills Hotel, responded to this review, 3 June 2014
Dear LilyCharlie30,

It sounds like you had a wonderful time at the wedding which is most important, and we are glad that we were able to accentuate the experience by providing a wonderful place to stay and dine! Yes, those first floor rooms with access to the outside are wonderful, aren't they? We hope you can come and visit us again in the near future.

Warm Regards,
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San Diego, California
Level Contributor
130 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 22 May 2014

Stayed here for a business meeting. Spacious, clean, quiet and comfortable...and compared to what I feared I would have to spend, it was a very good value. This property is very convenient to Malibu though there is nothing adjacent to the property.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thelivingjuj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton A, General Manager at Sheraton Agoura Hills Hotel, responded to this review, 3 June 2014
Dear thelivingjuj,

I am so happy to hear that your stay with us was a wonderful one! We would love to welcome you back in the future when you are in town, and thank you for the wonderful review.

Warm Regards,
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San Francisco Bay Area
Level Contributor
302 reviews
284 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 12 May 2014 via mobile

Friendly staff, but very slow check-in.

Our room was spacious and clean. The bed was really tall, and super comfortable. It was lined with both feather and non-feather pillows. Unfortunately, there was no outlet by the bed, so no way to charge our phones at the bedside while sleeping--the hotel could easily remedy this issue by adding a little charging hub that would hardly cost much per room but would be a huge bonus to customers.

The bathroom had a shower/tub combo, in which the shower tile grout was moldy--surprising for a Sheraton. Water pressure was so-so, but the temperature remained consistent. The bathroom had no hook anywhere, so there was no way to hang a toiletry bag; a simple hook on the door or wall would easily solve this. The toilet paper here was a flimsy one-ply that was so thin it was difficult to grasp off the roll.

WiFi is free for club members, if you choose that option. There was a safe in the closet, for those who care.

Parking was free in their large, open-air lot.

Stayed May 2014, travelled on business
Helpful?
Thank RoadWrangler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton A, General Manager at Sheraton Agoura Hills Hotel, responded to this review, 3 June 2014
Dear RoadWrangler,

Thank you for the compliment on the comfort of our beds. At Sheraton we pride ourselves on the Sheraton Sweet Sleeper Bed. I am sorry to hear that you weren't satisfied with some of the other things that could have made your stay much more comfortable. We will definitely take note and work on these items for our guests' comfort and requests are our most important priorities here.

Warm Regards,
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Additional Information about Sheraton Agoura Hills Hotel

Property: Sheraton Agoura Hills Hotel
Address: 30100 Agoura Rd, Agoura Hills, CA 91301-2004 (Formerly Renaissance Agoura Hills Hotel)
Phone Number:
Region: United States > California > Agoura Hills
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Agoura Hills
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Agoura Hills Hotel 3.5*
Number of rooms: 280
Official Description (provided by the hotel):
Located in the Santa Monica Hills, our hotel has breathtaking views in every direction. If you're planning an event in the area, check out our meeting rooms, banquet space, and ballrooms. ... more   less 
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Also Known As:
Agoura Hills Renaissance

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