We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good service. Smelly room.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Extended Stay America - Oakland - Alameda Airport
Ranked #5 of 8 Hotels in Alameda
Reviewed 22 November 2013

The room was kind of depressing. For one I walked in and it smelled wet and like rodents. The place wasn't very clean. There was some sort of food smear on the wall and the top blanket on the bed had stains on it. We ended up using our own blanket on top. The kitchen was nice but the biggest thing for me was the smell. The bed smelled like sweat and animal urine. Also the carpet was completely wet for the first 2 nights of our stay. We actually didn't even stay in our place the last three nights we paid for because it wasn't comfortable for me to be in the space. It would have been a lot more enjoyable if the place was a little cleaner and felt more sanitary. The staff was always really nice though.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Srferg89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this reviewResponded 25 November 2013

I received a copy of your review, and wanted to take a moment to personally respond. I appreciate the kind comments about the staff. Knowing that the staff was really nice, lets me know that they were able to leave you with a good impression of our customer service. However, the issues you mentioned about the odor and bed, is unacceptable. Please accept my apologies for the strong odor and the careless mistakes on my housekeeping staff's behalf. To prevent this from happening again, my team have been made aware of the issues you have mentioned and will be bringing the room to hotel standards.

The staff and I appreciate your comments, as it will only help us to improve. Please do not hesitate to contact me directly, at oal@extendedstay.com, should you wish to discuss this further. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (75)
Traveller rating
Traveller type
Time of year
Language

43 - 49 of 75 reviews

Reviewed 15 November 2013

I stayed here for the first time and it's not bad. My room was good sized and everything was in good working order. The lady that checked me in & out was very friendly and knew her job. But I think the house keepers need to spend more time on clean-up as when I moved the coffee pot there were food crumbs under it and also under the desk, along with hairs around the bathroom sink. It is very remote and you won't find any food unless you travel a couple of miles. Otherwise it was OK but a bit on the spendy side when you consider there's no maid service.

Room Tip: My room was at the end of the hall. It was OK but it took a long while to get hot water to the sink...
See more room tips
  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dale K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this reviewResponded 19 November 2013

Dale - Thank you so much for sharing your experience with us. As this hotel manager, please accept my apology for the level of cleanliness in your room. I will be working with our housekeeping staff to ensure this is remedied and our cleaning procedures are improved moving forward. Still, I am glad that you had a quick, easy check-in and that you enjoyed your room overall.

The staff and I would like to thank you for your kind words. We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2013

This was a clean, comfortable hotel. We were happy to have a large room with a well-appointed kitchenette and not have to pay for frills that we didn't need (swimming pool, restaurant, etc.). The setting was in an area that could be described as business park-- very green and open. It's a great place to stay if traveling with a pet.

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ann N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2013

Pros-Hotel was new, clean and great location relative to Oakland airport.

Cons-Very spartan, like a upgraded Motel 6. NO Shuttle to airport. You'll have to book a cab for $15, plus tip. NO Office staff before 7 AM, so no wake up call service.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Traveller346
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this reviewResponded 20 September 2013

Thank you for taking the time to write a review of your stay with us. It's our pleasure to hear that we provided you with clean and comfortable room during your stay. We noted your concerns about no airport shuttle service being provided by the hotel and we have shared this with our corporate office for further review and possible consideration.

Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2013

My boyfriend and I moved out to Alameda for a new job opportunity and we staying at this hotel. When we checked into this hotel everyone was very nice and very friendly. So far we've been here for a couple of months, and the people have been like friends to us. Its going to be sad when we have to leave, but if we ever come back this is the place were going to stay at.

Room Tip: All the rooms here are nice. The rooms one the ends are pretty quiet. On one side of the hall there...
See more room tips
  • Stayed: July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Yvette A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this reviewResponded 20 September 2013

Yvette - Thank you for your great review of our property and our staff members. It's great to hear that our staff members were great and created a comfortable environment for you during your stay to make it feel like home away from home. I have shared this review with all my staff members to let them know that we accomplished one of our goals.

Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2013

My room was very nice but what spoiled it was the tics in my bed and a fuzzy tv,tv was easy to deal with but when I was told there were no other rooms available had to inspect my room myself and try getting confy in the recliner as a customer i should not have went through that in that manner,i took plenty pics and waiting to hear from a manager.HUH

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Bigboi67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, Manager at Extended Stay America - Oakland - Alameda Airport, responded to this reviewResponded 3 September 2013

Hi there,

Thank you for taking the time to write a review of your stay and I would like to let you know that we take seriously all our guest responses for coaching and improvement purposes.

The housekeeping issues you described are not acceptable, and I sincerely apologize for your experience. Our goal is to ensure you are provided with a clean, comfortable room that offers a home away from home feeling. Please be assured that cleanliness is of the utmost importance to us and feedback such as yours is taken very seriously. To prevent this from happening again, I have shared this review with my entire team and I will conduct several coaching sessions to make sure our rooms are clean, fresh and comfortable for our guests' stay.

I am grateful for the feedback you provided so we are able to continually improve our hotel. Should you have any questions please don't hesitate to contact me directly at oal@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2013

I have never had a problem with ESA and this stay was no different! If you get a chance stay with ESA you will not be disappointed. Clean rooms, all have kitchens which is a money saver, friendly staff, very accommodating.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Jakerley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this reviewResponded 30 August 2013

Jake - I received a copy of your review, and wanted to thank you for taking time out of your busy schedule to let us know about recent stay at our hotel. It's great to hear that our staff provided you with a comfortable stay and a clean room.

Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Alameda
0.5 mi away
Hampton Inn & Suites Oakland Airport-Alameda
5.1 mi away
Extended Stay America - Oakland - Alameda
1.9 mi away
Red Lion Hotel Oakland International Airport
Show Prices
Show Prices
Show Prices
4.3 mi away
Hawthorn Suites by Wyndham Oakland/Alameda
2.3 mi away
Coral Reef Inn & Suites
1.7 mi away
Hilton Oakland Airport
Hilton Oakland Airport
#10 of 49 in Oakland
1,025 reviews
Show Prices
Show Prices
Show Prices

Been to Extended Stay America - Oakland - Alameda Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Oakland - Alameda Airport

Address: 1260 S Loop Rd, Alameda, CA 94502-7084 (Formerly Extended Stay Deluxe)
Phone Number:
Region: United States > California > Alameda
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Alameda
Price Range: £101 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Oakland - Alameda Airport 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Extended Stay, Hotels.com, TripOnline SA, Ebookers, HotelsClick, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your Extended Stay America - Oakland - Alameda Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Deluxe Oakland - Alameda Airport Hotel Alameda
Extended Stay Alameda
Alameda Extended Stay

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing