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DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
Ranked #1 of 3 Hotels in American Canyon
GreenLeadersPlatinum level
Los Angeles, California
Level Contributor
80 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
“Decent Double Tree”
Reviewed 6 August 2014

I have been coming here since 2008. It is beginning to show its age. It seems like it could use some upkeep. With that said, it is still a nice place to stay. I would however hope that management would clean up the grounds. For example, there use to be trash cans around the campus, especially at the back entrance. It seems that without trash cans, people tend to liter. I notice the carnage of some Sonic Chili Dogs that were on the ground for the 3 days, 2 night stay. I kept hoping it would be cleaned up, since litter creates more liter. I also found the place to be crawling with ciggy butts. I don't know who is responsible for the grounds, but they have gone to pot. Also my A/C unit was as noisy as an alley cat. The fellow who works the Breakfast Robin, is as attentive as any waiter, I have ever had! KUDOS to him!!!

  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank GerryKurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review, 9 September 2014
Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am very sorry we did not meet your expectations. I do hope you will return soon and give us another opportunity to make everything right. If I can provide you with any additional information, please contact me directly: (707) 674-2100. Thank you for being our guest!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (133)
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English first
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 August 2014

We stayed here for three days for a wine soaked weekend. The hotel is situated at the mouth of Napa Valley and is a great starting place for exploring Napa and Sonoma. As always, their beds are top notch. I could have slept for hours!!! The warm cookies are a welcome treat upon arrival. They really should think about providing them every morning...Kidding. This is a great choice and I would repeat again in the future.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sgholloman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review, 9 September 2014
Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am delighted to read your comments and sincerely appreciate your feedback. I do hope you will return soon. If I can provide you with any additional information, please contact me directly: (707) 674-2100. Thank you for being our guest!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Visalia, United States
1 review
Reviewed 4 August 2014

Overall accomadations and customer service was really appreciated. I did not sleep well due to the pillows collapsing whereby not giving adequate head and neck support during sleep. Placed 3 pillow under head but this did not help. Need medium soft or optional pillows to choose from.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Raul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review, 9 September 2014
Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am very sorry we did not meet your expectations. I do hope you will return soon and give us another opportunity to make everything right. If I can provide you with any additional information, please contact me directly: (707) 674-2100. Thank you for being our guest!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West hills
1 review
Reviewed 3 August 2014

after a full day of sightseeing and wine tasting we got back to our room and it was not cleaned or clean towel in the room until 5:00 pm, this is not acceptable even with calls to the desk around 3:30 nothing done until 5 pm

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Brucetax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review, 9 September 2014
Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am very sorry we did not meet your expectations. I do hope you will return soon and give us another opportunity to make everything right. If I can provide you with any additional information, please contact me directly: (707) 674-2100. Thank you for being our guest!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
79 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 August 2014

Very comfortable beds, quiet, convenient to wine country. Large rooms. Downside: you can barely fit in the bathroom.
Swimming pool is also small. Overall, great value near wine country for money conscious traveller.

Room Tip: Facing the inside lagoon and pool is nice. There are a few geese swimming in a lagoon.
See more room tips
Green Features: It is LEED cert. and sometimes the toilets don't flush.
  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review, 9 September 2014
Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am delighted to read your comments and sincerely appreciate your feedback. I do hope you will return soon. If I can provide you with any additional information, please contact me directly: (707) 674-2100. Thank you for being our guest!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Castro Valley, California
Level Contributor
370 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
Reviewed 30 July 2014

This was my first time here, and I stayed one night on business. I selected this hotel because of location and rate. The hotel is "green". In the lobby there are gauges showing electricity use, carbon footprint, etc. Problem is, there is nothing to compare to, so you have no idea if the numbers on the guages are good or bad as compared to similar buildings. They do not use the small shampoos and lotions, but instead have dispensers. This makes good econmic sense for the hotel and it does reduce waste. The interior setting is nice and soothing with a water feature. The pool is very small. The exercise room has three pieces of equipment, one of the smallest exercise rooms I have seen in a while. The morning I used the treadmill there were no towels in the room. That was annoying. The hotel rooms are fine, but the bathrooms are very small.
I ordered room service for dinner. There was a decent menu and prices were fair. The exception was the charge for a house brand glass of wine. The brand was cheap but the price per glass was $11!!! Really outrageous given the brand of wine. There is a Safeway just down the block. You can buy a nice bottle of wine for the price of a glass of cheap wine at the hotel.
I placed my room tray outside my door arpund 7PM. The tray was there the next morning.
Breakfast was fine. Good selection and you could order omlettes. Service was good.
This is an okay hotel, nothing special. Prices are the lowest around. Internet worked good. I will stay here again if I am in the area.
The rooms overlooking the water feature - pond are a better view than those overlooking the parking lot. Also, my room was across from the ice machine and I never heard it. Good noise control.

Green Features: The hotel touts being environmentally-friendly but they do a poor job of helping visitors understand what this means. They should really do a better job of showing people what this means.
  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank wardgarner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review, 9 September 2014
Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am very sorry we did not meet your expectations. I do hope you will return soon and give us another opportunity to make everything right. If I can provide you with any additional information, please contact me directly: (707) 674-2100. Thank you for being our guest!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas
Level Contributor
221 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 28 July 2014

I'm sorry, we just weren't enthused by the visit as others seemed to have been.

First the positives: The mini pool was OK and the pond was interesting. The employees were courteous and friendly.

The negatives: The room was average or below with dated furniture and dated colors. Only one waste can, in the bathroom. The bathroom was horrible. It was 6X6 and the door blocked the toilet. The toilet didn't flush easily. We found that puzzling as the entry way was 7' wide (far oversize) and there was plenty of room in the main room itself. Two feet of space out of the entry and two feet out of the bedroom would have given the bathroom enough space to literally turn around in. A very poor design. And, we were on the Hhonors floor! The bed was average and the pillows were average; neither comfortable nor useful. We read on their site it was 9 miles from Napa. Well, that's technically true as the lower limits of Napa come down to the bridge on Highway 12, but, it's still several more miles to Napa proper. Between 3:00pm and 6:00pm, the traffic from Napa Valley to American Canyon is a nightmare; 45 minutes to go 15 miles. We were told it was the labor from the wineries going home so the Sonoma Highway 12 feed and the Napa feed creates a monumental traffic backup flowing southbound. Avoid at all costs to sanity or stay somewhere other than American Canyon. The hotel is difficult to reach as you have to U-turn if coming from Napa. The area where the hotel is located is not good; it simply looks unsafe.

Basically, this was a waste of money and we will stay elsewhere when we return.

Do note the management simply writes the same response over and over to comments on TripAdvisor. To me, that simply says a lack of concern for the individual traveler. It's nothing more than a canned response advertising "changes" coming later in the year.

We just weren't impressed.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank MAC3844
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review, 9 September 2014
Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am very sorry we did not meet your expectations. I do hope you will return soon and give us another opportunity to make everything right. If I can provide you with any additional information, please contact me directly: (707) 674-2100. Thank you for being our guest!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon

Property: DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
Address: 3600 Broadway St, American Canyon, CA 94503-1259 (Formerly Gaia Napa Valley Hotel)
Phone Number:
Region: United States > California > Napa Valley > American Canyon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in American Canyon
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon 3.5*
Number of rooms: 135
Official Description (provided by the hotel):
The DoubleTree Hotel & Spa Napa Valley - American Canyon hotel in northern California is the World's First LEED-Certified Hotel, located near hundreds of wineries in the Sonoma Valley - on Highway 29 at the gateway to Napa Valley (9 minutes from Napa). Relax at our on-site spa - Spa Gaia - or enjoy organic, locally-gathered meals at the Table 29 Bistro & Bar (also on-site). Our eco-friendly hotel includes a sparkling lagoon (suites with water views available), fitness room, outdoor pool, lounge/bar area, room service, multi-lingual staff and free parking (evening security provided). Host your wedding on our outdoor event deck with views of our sparkling Lagoon. ... more   less 
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Also Known As:
Doubletree By Hilton Hotel And Spa Napa Valley - American Canyon
Hotel Gaia Napa Valley
Gaia Napa Valley American Canyon

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