I want to write a new review about this hotel, that paints a different picture from the initial experience with the AI. We had a terrible experience to begin with, a mix-up with scheduling when the front desk made the mistake and forgot to reschedule our date of stay. We showed up, at 10:00pm, with sleeping kids, and there was no room for us, and had to search elsewhere. The front desk person was unwilling to work with us. So we left thinking to at the manager would be the same way. We found another room at another hotel, but I had already been charged for this one. I was upset. I wrote a review of the hotel, and then wrote to the manager. I had given up any hope of even hearing from the manager. The very next day, I received a wonderful email from the manager of the Alpine Inn. He refunded my money and graciously apologized for the mix-up. I was absolutely flabbergasted!! He could've totally run with the money, and never considered anything about me and my review....yet he did!! So because of that, I am changing my negative review of the Alpine Inn to a positive one. Customer service is key in my book. I could stay in any type of room in any hotel, if the customer service is great, I am happy, and I will return. There is something about being appreciative for the very people that keep you in business. I run a business of my own, and I have to say that gratitude for my clients is key. That's what keeps them coming back. If. I make a mistake, I am accountable for that mistake, and I make amends. I have to say that the manager of this hotel did just that. I am shockingly impressed at what he did for me, and extremely grateful. Thank you to the Alpine Inn for taking a very frustrating moment and making it better. I will recommend this hotel to everyone who asks. I just wish we could've stayed there.....next time.
- Official Description (provided by the hotel):
- For business or pleasure, Alpine Inn is your best choice of lodging in Anaheim Resort. We are located less than 100 yards to the south entrance of Disneyland Resort and directly across the street from the Anaheim Convention Center, Hilton and Marriot. Just blocks away are the Honda Center and Angel Stadium. All of our rooms include microwave, refrigerator, coffee maker, hair dryer, free parking, wireless internet service and complimentary continental breakfast. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Priceline, TripOnline SA, Evoline ltd and getaroom.com so you can book your Alpine Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Alpine Hotel Anaheim
- Alpine Motel Anaheim
- Alpine Inn Anaheim, California