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Portofino Inn & Suites Anaheim Hotel
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Reviews (1,749)
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All reviewskids suitebunk bedsfrench doorsacross the streetminute walkking suitewithin walking distancetwo sinksfront desk staffconvention centerpull out couchfridge and microwaveafter a long daydisney tripright next doorfree parkingnear disneyland
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Reviewed 23 May 2013

The worst part ... I could only sleep for about 4 hours one night. Due to our neighbors above us. It was a bunch of "kids" - middle to high school age. Why they wouldn't put them on the 1st floor, I'm not sure. I finally called to complain about 1am. It was quiet until 5am, when I woke to them wrestling upstairs. Not at all sound proof!!!
Hotel was good distance to Disney - very walkable, even when you are tired at the end of a long Disney day. Across the street from 7-11, where we got coffee and water for each day. Not a whole lot of restaurant options very nearby. Mortons very close and ihop across the street. There was a subway kitty corner as well.
Comfortable and clean. Kids loved the bunk beds. Our cleaning lady was great! She cleaned and organized. Even arranged the lego guys, which my son thought was great!
Slightly annoying - you need to enter the wifi code everytime you get on a device.
Overall a good hotel to stay at. Nothing special, but we were really only there to sleep. The kids liked it and enjoyed the DIsney channel in the morning while we were getting ready.

Room Tip: Ask for a room on the top floor to avoid the noise of people above you.
  • Stayed: May 2013, travelled with family
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Thank ChristieA605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarmRegards, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this reviewResponded 2 June 2013

Dear Christie A,

While we are glad that the majority of your stay you and your family were comfortable and enjoyed our Kids Suite and amenities, we regret that your sleep was disrupted one of your nights with us by neighboring guests. Please accept our apology for this inconvenience and know that we are always at your service at all hours. We would have been happy to assist and ensure your comfort in this situation. Thank you for taking the time to let us and other travelers know that you had an overall good experience us. We appreciate your business and hope to have the pleasure of having you and your family as our guests again.

Best,
Mitch Healy, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2013

I have stayed here before and I am a little disappointed that there isn't a refrigerator in each room. Yet, the room was pretty clean and the shower had water pressure. The bed was comfortable and overall, I would stay here again.

Room Tip: I was surprised that the drapes didn't close all the way in the room we were in so the lights from the street and the morning came into the room. The room was clean enough but a little ragged around the edges, however there were no bed bugs and it smelled clean.
  • Stayed: May 2013, travelled with family
    • Value
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Thank Renea K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarmRegards, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this reviewResponded 30 May 2013

Dear Renea K,

Thank you for returning to our Anaheim hotel. It's great to hear that you and your family enjoyed our clean accommodations, comfy beds and great water pressure in our shower. Please know that we do offer room types that include a refrigerator, and we also have refrigerators available upon your request for a nominal daily fee. Thank you for sharing with other TripAdvisor travelers that you would stay with us again. We appreciate your continued patronage and look forward accommodating you and your family again.

Best,
Mitch Healy, General Manager

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Reviewed 19 May 2013

This was our second time staying at Portofino. Our family loves it, great quality for the price. The staff is friendly and helpful. It's clean and spacious in the kid bunk rooms. My only complaint would be that when it's busy the pool can be a bit yucky.. too small for a lot of people. Close, easy walk to Disney!

  • Stayed: May 2013, travelled with family
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Thank Rebecca O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarmRegards, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this reviewResponded 24 May 2013

Dear Rebecca O,

Thank you for returning to stay at the Portofino Inn & Suites Anaheim! We are very happy to have you and your family as our loyal guests and appreciate all of your great compliments on our hotel, staff and convenient location. Thank you for completing the review on TripAdvisor. We can't wait to welcome you back and earn another 5 star rating across the board!

Best,
Mitch Healy, General Manager

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Reviewed 18 May 2013

I recently stayed at the Portofino Inn for three nights along with my daughter's family which included a three year-old and six year-old. The hotel was part of a Disneyland package via CostCo. Originally, I reserved a deluxe room with two queen beds, but upon checking in, discovered that the kid suites were in a separate building from the deluxe rooms. Since one of my roles was assistant child wrangler, this situation would not work for us. When I found out that upgrading to a suite was only $30 more per night, we were able to get two adjoining suites, and the children could go back and forth safely and easily.

The Portofino is a 10-15 minutes walk to the gates of Disneyland. This was fine for the children on the way there, but they really dragged going back. There is a bus shuttle service called ART (Anaheim Resort Transportation) that will issue one or two day unlimited use passes and those can be bought at the hotel ($3 for adults, $1 for kids). We did use this service since we had to get the kids back to the hotel in the middle of the day for naps, then back to the park for evening fun. The only drawback to the shuttle is sometimes a very long wait. The hotel has strollers for rent, but they are only the little umbrella sort. If you have small ones, I would advise bringing your own strollers. They can be rented at Disneyland, but of course they must be left at the park.

The hotel itself is clean, comfortable and provides toiletries. The suites have two sinks and TV in both rooms. The bunk beds are sturdy and safe, and my king bed was comfortable with good linens and pillows. It's very nice having the kids in a separate room. Having the little refrigerator and microwave made breakfasts and snacks easy. The front desk staff was always very pleasant and helpful. Maid service was excellent. My only complaint was the noisy AC. However,I would not hesitate to recommend this very reasonably priced hotel for families visiting Disneyland.

Room Tip: Staying on the top floor would eliminate noise from people in rooms above you.
  • Stayed: May 2013, travelled with family
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Thank Kathryn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarmRegards, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this reviewResponded 22 May 2013

Dear Kathryn B,

Thank you for the great review on the Portofino Inn & Suites Anaheim! We are very happy that you and your whole family enjoyed all that our hotel has to offer, and are certain that your extensive details and tips will be helpful to other travelers. We are happy to inform you that very soon we will be installing brand new air conditioning units! Thank you for your wonderful compliments on our customer service, accommodations and unbeatable location! We appreciate your recommendation of our Anaheim hotel and hope you will take advantage of our affordable rates and Disney packages again on your next visit to our area.

Best,
Mitch Healy, General Manager

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Reviewed 17 May 2013

i initially chose this place because it said it was close to disneyland and we would get a great view of the caliornia adventure. we get there and we have no view, just a view of a construction site, which was extremely loud in the morning. they also told me when i made my reservation that they would do something specail for my sons 4th birthday. so im expecting something when we check in. and comes to find out that they didnt do anything for him. which was such a big disappointment. the rooms were small and carpet and room looked dirty. there were spills on the floor by the fridge, mattress was dirty and chairs. but it was a place to sleep. we didnt spend much time in the room which was fine. but experience couldve been alot better!! also front desk staff never explained what we would get in room and never went through the reservation like they were supposed to.! dont know if well be staying here again.

Room Tip: Front desk staff should be alot more helpful and should go above and beyond to make customers happy.!
  • Stayed: May 2013, travelled with family
    • Value
    • Location
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Thank Samantha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarmRegards, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this reviewResponded 22 May 2013

Dear Samantha T,

We are extremely sorry that we missed the opportunity to express our well wishes for your son's birthday. Please accept our apologies for this miscommunication. We have immediately followed up on your comments to ensure that going forward pertinent information such as this is noted in the proper section of the reservation, that is then forwarded to the appropriate staff members at our hotel. We do enjoy acknowledging a special celebration at our front desk and in the guest's room and, again, are sorry for failing to do so on this occasion. All of your valued feedback is greatly appreciated. We do hope that you will decide to return to enjoy an improved experience with us.

Best Regards,
Mitch Healy, General Manager

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