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“Fun family trip” 4 of 5 bubbles
Review of Portofino Inn & Suites Anaheim Hotel

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Portofino Inn & Suites Anaheim Hotel
Ranked #29 of 118 Hotels in Anaheim
Ridgefield, Washington, Usa
1 review
“Fun family trip”
4 of 5 bubbles Reviewed 12 December 2013

We stayed in the family suite. Our kids enjoyed the bunk beds and we enjoyed that we could close the sliding doors and have a bit of privacy. We walked to Disneyland each day and felt safe doing so. There was a small fridge in the room which is great for breakfast. There was also restaurants and a 7-11 within walking distance. We had a great stay.

  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Melinda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,591 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (321)
Date | Rating
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 December 2013 via mobile

Stayed for a week while visiting all theme parks, a very short walking distance to Disneyland and food. Staff were amazing, extremely helpful with everything we needed. The room was great and comfortable! Would highly recommend staying here!

Stayed December 2013
Helpful?
Thank Tahlia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chandler, Arizona, Usa
1 review
3 of 5 bubbles Reviewed 11 December 2013

The hotel was in a good location. I do wish there was breakfast included however there is a restaurant across the street. The cleaning staff did not clean the rooms as well as they should. Made the beds no clean linens. Gave new towels but didn't clean the sink or toilet (I have kids). The ice buckets was not emptied and full of water. We also left a tip. Beds were comfortable.

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Teena L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarmRegards, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this review, 27 December 2013
Thank you for staying with us and taking the time out of your busy schedule to give us your valued feedback. All of your comments on our housekeeping have been taken seriously, as this is not typical of our property. We apologize for missing our mark and ensure you that we have followed up on your input to ensure this does not happen again. It is our hope that our location and amazingly comfortable beds will be enough to bring you back, as we would appreciate another chance to deliver the overall 5 star experience you should expect from us.

Best,
Daniel Kramer, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sierra Vista, Arizona
1 review
3 of 5 bubbles Reviewed 10 December 2013

The actual room did not live up to photos on the website, so it was a bit of a let down when we arrived. Sleep was impossible because of pounding footsteps from the floor above as well as the ability to hear even a whisper from the hallway. The only thing that helped these negative marks was the amazingly friendly and helpful staff.

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Amanda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarmRegards, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this review, 27 December 2013
Dear Amanda N,

Although we are pleased to receive your compliments on our amazing staff, we are disappointed that your overall experience with us failed to impress you. Please know that we are always ready and willing to assist you. It would have been our pleasure to follow up on the disturbance and alleviate the noise from the footsteps you heard from the room above. Again, we apologize and regret not having the opportunity to make things right. Thank you for your review.

Best,
Daniel Kramer, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Turlock, California, Usa
1 review
5 of 5 bubbles Reviewed 9 December 2013

Place was clean, staff was very friendly and temp of room was good as well. Not that far of a walk from Disneyland. I needed some towels and the staff brought it to me right away. The pool was clean and actually the pool was heated and my kids swam without any problems. We had a great time and I would stay there again if I had too.Thanks.



Room Tip: It was fine
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  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Iqbinder R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
1 review
4 of 5 bubbles Reviewed 9 December 2013

We just got back from our Disney trip and stayed at 2 different hotels. We originally booked our stay at the Desert Palms across the street due to the hot breakfast and not having to cross Katella Ave with our children. But when our reservations needed to be extended they couldn't accommodate us for all of our nights. We made the decisions to stick with the Desert Palms for the first part of trip based on the TripAdvisor ratings and then switch to Portofino. After the switch, we wish we would have just booked all our nights at the Portofino regardless of the lack of breakfast, and we are very likely to stay here again.

Out of the 2 hotels we found the Portofino to be more comfortable for our family. While the family suites at the 2 hotels are similar in layout, the rooms at the Portofino are much larger than the rooms at Desert Palms. We found this important as we were traveling with our 2 year old twins and all the paraphernalia that entails.

Also the television channels included the Disney channel which was nice, since the Desert Palms didn't not have that station and our kids love Disney shows. We found the beds to be more comfortable at the Portofino compared to the Desert Palms. The Desert Palms mattresses were a tad bit too firm for our tastes, while the beds at Portofino were softer and much more comfortable. Parking in general in Anaheim these days is a pain, but we were able to find a covered spot under the Venice tower to load up when we checked out. The hotel staff was extremely pleasant and I found them to be much more personable than the staff at Desert Palms. Desert Palms staff were cordial, but definitely all business.

While there is active construction ongoing immediately adjacent to the Venice tower, we were not bothered by it one bit. Grant it, our visit was in December so construction hours are reduced from what would be expected during the summer, but in the end, it wasn't a big deal. The unfortunate part of the construction will be loss of viewing Disneyland's fireworks once the new building (a CVS & 5 or 6 story Homewood Suites) is complete as it will most likely completely obstruct the view. Based on their current completion and the concept drawing on the construction fence, it looks like the views will be blocked with in the next 6-8 months.

Room Tip: Rooms in the south tower and south side of the Venice tower are quieter and not affected by the cons...
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  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HComet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
5 of 5 bubbles Reviewed 7 December 2013

The hotel was within easy walking to Disneyland.
The staff are fantastic and very helpful.
Highly recommended and would definitely stay there again.
Only negative is no place to eat on premises but restaurants within close proximity.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cassian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Portofino Inn & Suites Anaheim Hotel

Property: Portofino Inn & Suites Anaheim Hotel
Address: 1831 S Harbor Blvd, Anaheim, CA 92802-3509
Phone Number:
Region: United States > California > Orange County > Anaheim
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Anaheim
#41 Family Hotel in Anaheim
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Portofino Inn & Suites Anaheim Hotel 3*
Number of rooms: 190
Official Description (provided by the hotel):
Featuring spacious King Suites and Kids Suites perfect for families. Heated outdoor pool and spa, fitness center, video game room, complimentary newspaper, coin-operated guest laundry facilities and free parking. Across the street from Disneyland Resort. ... more   less 
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Also Known As:
Portofino Inn And Suites Anaheim Hotel
Portofino Hotel Anaheim
Portofino Suites
Portofino Anaheim
Portofino Inn & Suites Anaheim Hotel California

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