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“Not a great stay”

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Holiday Inn Anaheim-Resort Area
Ranked #43 of 118 Hotels in Anaheim
Brisbane, Australia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Not a great stay”
Reviewed 15 July 2014

Room very small, difficult to accommodate the three of us with suitcases. A lot of door ways at the entrance to the room - bathroom, adjoining room if being used, and storage cupboard. Too much corridor and elevator noise. Did not realise no room service between 11am and 5pm and no where in easy walking distance for food - not convenient when travelling with kids. A lot of room for improvement with cleanliness such as bins by shuttle bus and laundromat - mostly overflowing during our stay and I did advise to staff on checkout.

Room Tip: make sure not located anywhere by elevators.
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank DebR402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_InnLAXSM, General Manager at Holiday Inn Anaheim-Resort Area, responded to this review, 17 July 2014
Dear DebR402, I'm sorry that you did not have a great stay. We do have different room types and room layouts available, including some suites that may better suite your party. I do hope you try our other options the next time you are in the area. You are correct, due to a very low demand for lunch (many people are at Disneyland at this time), our restaurant is closed. However, the front desk is equipped with many restaurant options that deliver to the hotel. The issue with the trash bins and laundry room has already been addressed with our housekeeping department and they are now cleaning those areas multiple times per day. Again, thank you for your feedback and I do hope you give us another chance. Sincerely, Marilyn A, General Manager
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (161)
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Cape Town, South Africa
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 July 2014

There must be better options than this for a family holiday to Disney. Front desk staff were overworked and under-skilled to handle the rush of 3pm check-in. Overall the hotel feels tired and grubby & neglected and in need of a good clean. Everywhere feels grubby and damp. Special mention of the laundry room that was disgusting. Its not far from Disney but bank on $5 per day for the shuttle bus.
You really need to get rid of the hard-sell timeshare crew in the lobby. Last thing a tired traveller needs.
Rooms not too bad. Food and drink not too bad, but the dining room/bar is a depressing horror. Best feature , its relatively cheap but otherwise nothing to recommend.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_InnLAXSM, General Manager at Holiday Inn Anaheim-Resort Area, responded to this review, 17 July 2014
Dear Keith S, we are aware of all issues you have brought up and are addressing them. Unfortunately, we've recently had an overwhelming and unexpected turnover of staff at the front desk and most of them are new. Our Guest Svc Mgr is working very hard to get them up to speed. The "tired and grubby" feel to our hotel (including the dining room and bar) will be addressed with our much anticipated renovation scheduled to start in just 1.5mos! The time-share kiosk is already gone, never to return! Despite your experience this time, I encourage you to come back to give us another try after our renovation! It will be a brand new hotel! Sincerely, Marilyn A, General Manager
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jensplayin22
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 July 2014 via mobile

The location is perfect for Disneyland and our daughter's travel softball team. When we checked in a man tried to cut in front of another family in our party. The mom politely said "excuse me we were next" the front deal people were watching all of this happen. The man said "oh you don't have to be rude about it" the mom responded I am sorry if I seemed rude I was just trying to let you know. He than stood back with his two female companions cussing and being rude in front of our three young daughters. He even asked my husband to step outside. I don't blame the hotel staff for the man's actions however I do blame them for not stepping in.
The rooms were fairly clean but the phone cords were severed and there were scratch marks on the walls in the shower. We had prepaid for five nights and ended up renting a room at the embassy suites south (which was phenomenal) for the same price. We didn't get our room here refunded we just needed out.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jensplayin22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_InnLAXSM, General Manager at Holiday Inn Anaheim-Resort Area, responded to this review, 15 July 2014
Dear jensplayin22, I'm sorry that your experience was less than perfect with us! I will address these issues with the front desk and maintenance department so we can address it immediately. Thank you for your feedback. I do hope you give us another chance in the future. Sincerely, Marilyn A, General Manager
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Newcastle, Australia
Level 3 Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 July 2014

Spent 10 nights here. Found the service was excellent (especially from Jennifer in the bar). Pool area was nice and tidy. Bus to Disneyland every 20 to 30 minutes and close to restaurants at Gardenwalk. Only problem was double bed was more king single bed. Overall very good friendly service in good location.

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miranda, Australia
Level 4 Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 July 2014

This was a tidy clean hotel. Rooms weren't very big but they served their purpose. Quiet location nice pool area. Restaurant in the lobby was very average. Two out of the three things we ordered they were out of, but the obviously dont do too much business there. Bus ran every 20min -30min to take you directly to Disneyland and was $6 return. The one thing I didn't like was they had a desk down the front that was trying to get you to do a tour of one of their hotels for time share purpose. They offered you free lunch, coupons to spend in Disneyland etc. They start by saying they can help you with your dining, BEWARE!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard S, Manager at Holiday Inn Anaheim-Resort Area, responded to this review, 12 July 2014
Thank you for taking the time to review our property. We recently hired a new food and beverage director and plan to implement a number of changes in the next few months. Also, we ended the relationship with the time share booth. While many of our guests found them to be helpful with directions, local knowledge, etc., we also received negative feedback so we decided it was best to end the relationship. Thanks again for staying with us. We have a number of improvements planned in the next 6 months so please come back and visit us!
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Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 July 2014 via mobile

The service was excellent. There is someone on the front desk right away. The hospitality host greeted the customers right away and directed them to tourist spots with maps. Room service and cleanliness met my standards. I enjoyed my stay and a wonderful time overall.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MVB2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, Auckland, New Zealand
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 July 2014 via mobile

Spent 4 nights here. Was a neat room although very average. The king size bed was very comfortable. It is fairly we'll cared to Disneyland and a 25 minute drive to citadel outlet shopping. Not enough dining options here. Has a restaurant downstairs but very average. Only ate there once. Staff are very friendly and helpful. Their recommendations were great for eating and shopping. Probably won't stay here again but a decent no frills accommodation no doubt

Stayed May 2014, travelled as a couple
Helpful?
Thank Anushka G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday_InnLAXSM, General Manager at Holiday Inn Anaheim-Resort Area, responded to this review, 4 July 2014
Dear Anushka G, I'm glad to hear that you had an overall good stay with us! If you do decide to visit the area again, please keep us in mind because we are anxiously anticipating a complete renovation of the entire hotel. No doubt we will be more the just the average hotel anymore. Thanks for the feedback! Sincerely, Marilyn A, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Anaheim-Resort Area

Property: Holiday Inn Anaheim-Resort Area
Address: 1915 S Manchester Ave, Anaheim, CA 92802-3802
Phone Number:
Region: United States > California > Orange County > Anaheim
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #43 of 118 Hotels in Anaheim
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Anaheim-Resort Area 3*
Number of rooms: 264
Official Description (provided by the hotel):
The Holiday Inn Anaheim Resort is located in the heart of Anaheim, just minutes from Disneyland, is a full service hotel with 264 guestrooms, including upgraded executive king rooms. The Holiday Inn Anaheim Resort also offers free wireless high-speed Internet throughout the hotel, including the Pacifica Ballroom, ideal for meetings and social functions. The Holiday Inn Anaheim Resort sells Disneyland Tickets in the Disneyland Resort. Located just 1 mile from the Anaheim Convention Center. Other entertainment venues within one mile include: Anaheim Stadium/Honda Center, the Home of the Anaheim Angels, Downtown Disney and Disney's California Adventure. The perfect hotel for a Disneyland vacation. Enjoy breakfast and dinner in our American Brasserie Restaurant and Bar, featuring pool and watch sporting events. Pool side drinks and dining from the Cabana Bar (seasonal), are available. Located just 4 blocks from the hotel is the Block & Garden Walk, offering movie theaters, several restaurants and shopping options. The newest Holiday Inn in Anaheim, built in 2001. A full service hotel with friendly amenities of a resort! ... more   less 
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Also Known As:
Holiday Inn Anaheim-Resort Area Hotel Anaheim
Anaheim Holiday Inn
Holiday Inn Anaheim-Resort Area California

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