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“No Non Smoking Rooms, Bad Customer Service”

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Staybridge Suites Anaheim - Resort Area
Ranked #42 of 119 Hotels in Anaheim
Certificate of Excellence
Reviewed 14 May 2009

I have allergies and specifically requested a non smoking room, which I was guaranteed. However, this guarantee was not followed through. Besides the smell of smoke in our room from the previous occupant, hotel management said there was nothing they could do about the smoke in our room from the neighbors because they were guaranteed a smoking room. Well, I was guaranteed a non smoking room. The smoke in the hallway was so bad it you couldn't see halfway down it. The couch in our room had holes in the cushions from a discarded cigarette. I saw signs all over the floor that designated it as a non smoking floor. I had a migrane the entire time from the smoke. The hotel staff were not accomodating and unfriendly. I would not stay here again.

Location: The neighborhood was not the greatest and the shuttle driver recommended we not to go out after dark because there had been a gang shooting in a nearby park a few weeks ago. Businesses and homes two blocks away have bars on the windows and doors. Although it is close to Disneyland, there is not a way to walk there from this hotel.

Rooms: Nice large closet, really liked the full size refrigerator, dishwasher and having dishes provided.

This hotel is next to another hotel which we had to go to for a restuarant and shuttle stop.

  • Stayed: January 2007, travelled with friends
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4  Thank agiasos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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624 - 630 of 785 reviews

Reviewed 12 May 2009

Hotel location is not very convenient - far from shopping, groceries, and Disneyland. However, a shuttle bus comes 'regularly' for access to main Anaheim areas. When we arrived at night, after a very long journey, the reception was rude and unfriendly. The kids went straight to bed, but the next morning I discovered the sheets on their bed were DIRTY!!! No apology was made. Also there was a horrible stain on the carpet near the entrance to our room. The positives of this hotel are an excellent complimentary breakfast, free laundry, nice pool, and kitchenette.

  • Stayed: April 2009, travelled with family
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1  Thank iggy8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2009

We stayed here for our 3 day trip to Disneyland. The two-bedroom suite was just what we needed for five of us (3 adults, 2 young children). The best part of all was that even with tons of other families staying there during spring break, we didn't hear a thing in our rooms. Full kitchen is a plus!

Tried out the pool which was a little chilly and, unfortunately, we were asked to vacate after they found a little package in the pool. Never saw it drained so I'm hoping they shocked the heck out of it for the next guests. No chance to use the gym or game room. The breakfast each morning was nice. Again, with a ton of families there, the hotel always had enough eats to go around.

The location is a little off the beaten path so we just drove to Disneyland each day. I think this is better anyway as by the time you wait for the shuttle and pay for everyone in your party, you can pay the $12 parking fee at Disneyland and take your own car home when done.

We liked the Staybridge Suites Anaheim very much and would stay here again.

  • Stayed: April 2009, travelled with family
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Thank TheAteamWalnutCreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2009

A nice atmosphere in and outside the hotel, with the added benefit of a free laundry. The free hot breakfast every morning was nice!! Getting towels was a joke..we were 5 and constantly got towels for 3, and most of the time we had to ask for them. Our beds would be unmade late into the afternoon (5 P.M.) Usually had to call for our beds to be done. I gave up and made them myself. If you stay for several days they do not vacuum. They "make beds & give out towels" if you're lucky. I put our trash in the hallway one night, there was so much and they hadn't taken it.

  • Stayed: April 2009, travelled with family
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1  Thank thetravelingtroupe1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2009

We stayed at this hotel on 3/30 & 31, 2009 and we thought it was great. There were six of us, two adults, two teens, and two kids. We had the one room suite and it was perfectly fine. It was priced better than the regular hotels in the area and although it's a little bit of a ways from Disneyland the shuttle is well priced and pretty reliable. And if you miss your bus, there's usually a limo man out in front of the Holiday Inn next door looking to make a quick 10 bucks to give you a ride. The kids loved that! The breakfast is free and well stocked. It really helped us out with four kids. The Kitchen came in handy for us to keep drinks and lunch stuff. I just thought it was the best deal for a clean place. It's truly great for families. I had no problems. We will stay again next time. Free parking, free breakfast, clean rooms, kitchenettes, shuttle service that is well priced. What more do you need?

  • Stayed: March 2009, travelled with family
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1  Thank mendoza830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2009

Management is the WORST! They charged me $584 for uncancelled reservations, even though I did cancel them. They refused to reverse the charge and referred me to national Guest Relations. The national office said they would call the hotel to discuss it, and the hotel would get back to me within 48 hours (which is their policy). Nothing happened within 48 hours. . . . So I call Guest Relations back and tell them I never heard back, and they said they would contact the hotel again. Nothing. . . . So I call Guest Relations a third time and they said the hotel is standing by their decision, but sorry that they didn't get back to you. So now I have to fight it out with the hotel through the credit card company.
I'm obviously not the only one who has experienced the lack of communication and followup by management - see other reviews. BEWARE anyone who stays here, because if you have any problem YOU ARE ON YOUR OWN!

  • Stayed: April 2009
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2  Thank NoStaybridgeForMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2009

Check-in was fast and there were luggage trolleys available for us to cart our stuff upstairs. The suite was clean and attractive. However, the "full" kitchen doesn't include an oven. Just a stove top and microwave. Our television, refrigerator and dishwasher were all on the fritz. However, maintenance was at our door within minutes of notifying the front desk and fixed everything.

The staff were all friendly and efficient.

There are only 3 washers and 3 dryers in the hotel so expect a wait if you want to do a load of laundry in the evenings. I put my laundry in one morning meaning to dry it and collect if before leaving for Disney but forgot it and it wasn't there when I went back for it in the evening. Finally located it next day. Housekeeping had placed it (wet) in a bag and put it in their closet. Pretty gross but my fault I suppose for being absent minded.

Breakfast is complementary and terrific. Waffles, cereal, toast, eggs, fruit, yoghurts. Just what you need to start the day. The breakfast room was busy but not overly crowded.

At just 0.7 miles from Disney very convenient.

Overall a great stay and the parking was free!

  • Stayed: March 2009, travelled with family
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Thank MustangLippy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Anaheim - Resort Area

Address: 1855 S Manchester Ave, Anaheim, CA 92802-3804
Phone Number:
Region: United States > California > Orange County > Anaheim
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Anaheim
#15 Business Hotel in Anaheim
Price Range: £87 - £162 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Anaheim - Resort Area 3*
Number of rooms: 143
Official Description (provided by the hotel):
The Staybridge Suites Anaheim Resort is located in the heart of Anaheim, just minutes from the Disneyland Resort. Our 143 suites come in 3 sizes, the largest of which sleeps up to 8. The room is designed to be your home away from home, each suite features a full size kitchen (no oven) complete with dishes, utensils, sofa sleepers and DVD/VHS players in the living room. We offer complimentary amenities that include a daily hot breakfast, mid-week evening reception, guest laundry facilities, business center and high-speed wireless Internet.Visit Angels Stadium, home of the L.A. Angels of Anaheim, only 1 mile from the hotel and the Honda Center, home of the Anaheim Ducks hockey franchise within 3 miles. The Block at Orange and the Anaheim Garden Walk are within one mile of the hotel to fulfill your shopping needs. On a business trip? If so, the Anaheim Convention Center is within 2 miles of the hotel. Of course the main attraction of Anaheim is the Disneyland Resort which is only minutes from the hotel. Don't forget you can save time and money by purchasing your Disneyland Resort Park Hopper Tickets at our front desk! For your convenience the Anaheim Resort Transit makes at stop at the hotel to provide transportation to the Disneyland Resort, Anaheim Convention Center, Anaheim Garden Walk and The Block at Orange at nominal fee.A valid credit card or cash deposit is required at check-in.As to Disney photos, logos, properties Disney. ... more   less 
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Also Known As:
Staybridge Suites Anaheim - Resort Area Hotel Anaheim
Anaheim Staybridge Suites
Staybridge Suites Anaheim - Resort Area California

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