EVeryone has their own opinon and this is mine about ESPN zone Downtown Disney CA. The food is great BUT, the service is really lacking. We walked in and were told an hour wait so we took the kids upstairs to the playzone and played and then came back in 45 mins to double check and were told that we still had about an hour wait. That was unacceptable and we reminded them the time we came in to sign-in. The two girls and three guys in the front stated that they were busy. They should have told us it was going to be almost a two hour wait and not 1 hour. So, we thought, we might as well wait. So, we decided to recheck in 30 more minutes. When we returned (it was 1 hour and 30 mins since first walking in and being told 1 hour) so, then we were told AGAIN, it would be another hour. What was going on? When my husband told them we were leaving because that was ridiculous and he wanted to speak to a manager, they rushed and came back stating they apologized and they had us mixed up with another family and our table was ready and waiting. Unbelievable!!! So, as much as we wanted to leave, the kids were starving. We got seated and our waiter came and told us that we had 10 mins to order before they closed. My husband stood up to walk out and I just wanted to feed the kids so we quickly ordered and then the food took 35 mins to reach our table after ordering and the restaurant was pretty much empty by that point and just a few tables of families and people at the bar. When our food finally came, there were no apologies and we were pretty much on our own. The waitstaff were just hanging at the bar talking, we couldn't find our waiter to flag down for more water. We just chose to finish eating and leave. We waited a good 15 mins for our bill to return with our card. We tried to keep giving them the benefit of the doubt because we have had so many good experiences for the past few years BUT this was horrible and we will never return!
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