On August 28 of 2012 we had planned a family renion/vacation which included two little furry ones... I'll like to emphases these as it was the primary reason why we selected this particular hotel since they offered a private patio. Note that I called in two different occasions; the first time to figured out how far we were from our original destination and to make sure that we were in fact going to be given the private patio which was ideal for our pets. The second called was to confirmed.
When making my reservation I also added a comment as why and for what reason it was so important that we got the private patio...
The first night went by pretty smooth, the following morning my husband arrived at this property around 7:00 am to take the dogs with him to the beach as we had planned to be gone the rest of the day and we wanted the dogs had a little fun too. He came back at approximately 9:00 am for breakfast and yes the dogs were a bit upset about not coming along. Anyone with common sence would know that this can be a common behavior and will stop once owners are complete gone. We did not even get a chance to leave when a rude woman called regaring the dogs...
Once on the front desk we were told that the dogs had been barking for the past 3 hours. Really? I should've requested that they review their lobby surveillance camara as this was physically impossible -the dogs had been at the beach all morning. While discussing our differences with the manager, he stated that his wife "Lupe" which we shortly after found out that she was the same housekeeper who had been peaking from the balcony to our patio a few minutes earlier and had exchange a few words with my father that morning. The housekeeper Lupe inturrapted our talk with Richard by saying telling him that "so and so" (refered by name)who seem to be a tenant not a guest had complain about the dogs; my father was very surprise and said to her "you're the wife?" she said "yes, AND?" Richard then said that we were not going to be charge for the rest of the reserved days etc... OH LORD! Just when you thought it could not get any worse. When we asked for corporate contact we were told that the owner was a busy Australian who had bought hotel a few years back and did not handle any guest related issues personally so if I had anything else to object I might as well keep it to myself or just let Richard know again as he was the only manager for both Lemon & Pepper Tree Hotels.
As of todays date we had not yet been able to emotionally recover from such a poor mediocre manner in which this whole situation was handle.
Despite the very unfortunate incident, the hotel is quite charming. For those who are willing to take the risk to encounter Lupe, Richard and the rest of their descendents in a bad mood -you may what to know that this hotel is very unique, clean, spacious and very comfortable...
- Official Description (provided by the hotel):
- Discover old fashioned hospitality at Hotel Pepper Tree, a unique extended stay hotel with kitchens in Southern California style and rustic Spanish influence. With warm earthy decor, hand–crafted wood furniture, and Hollywood memorabilia, our home–style boutique hotel is the perfect place to work or unwind in Orange County. ... more less
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- Also Known As:
- Pepper Tree Anaheim
- Pepper Tree Hotel
- Hotel Pepper Tree Anaheim, California