Upon entering Hotel Pepper Tree we were appaled at the location. The area of the town was low class and I would not go out after 8 pm. We were welcomed and put in a room that had a strong smell of gas. We called front desk and after a little bit of arguing we recieved another room. They later called back and apologized for the inconvinience and said that they were lucky we found the smell because the oven had been left on! As we tryed going to sleep we were appaled that they left the hallway music blaring all throughout the night. The next morning I complained and it was shut off for only one of the 5 nights we stayed there. The next day after a long trip to disneyland we came home to an uncleaned room. After I called, they told me "to keep our rates low we only clean our rooms once a week." This was simply absurd and I went on to tell them no one had mentioned this when we had reserved the room. The concierge lady told me to keep my voice low and that I seemed upset ...this came to me as a shock because instead of apologizing for the inconvience she was critizing my temperment! At aproximately 3 o clock in the morning a letter was slippe under our door apologizing for not cleaning our room. Not to mention we had been left without toilet tissue or towels for the next day! The only plus to this hotel was that the beds were comfy and there was a fridge. Also the morning concierge person was quite nice unlike the lady at night!
- Official Description (provided by the hotel):
- Discover old fashioned hospitality at Hotel Pepper Tree, a unique extended stay hotel with kitchens in Southern California style and rustic Spanish influence. With warm earthy decor, hand–crafted wood furniture, and Hollywood memorabilia, our home–style boutique hotel is the perfect place to work or unwind in Orange County. ... more less
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- Also Known As:
- Pepper Tree Anaheim
- Pepper Tree Hotel
- Hotel Pepper Tree Anaheim, California