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“A Different Courtyard Marriott”

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Courtyard by Marriott Anaheim Resort/Convention Center
Ranked #46 of 118 Hotels in Anaheim
GreenLeadersBronze level
Santa Clara, California
Level 5 Contributor
60 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“A Different Courtyard Marriott”
Reviewed 21 November 2013

Okay, so any reader will know, I tend to stay at Courtyard Marriotts. I have to say this one was all over the place. First off, the service was the standard high level. What I tend to find is that the hotels that are franchised typically have much better service and staff than the corporate owned ones (e.g., Oyster Bay in the San Francisco Bay area is horrible).

That being said, my biggest issue with this facility is the building. We were on the top floor, but as we walked, the room would shake and the furniture would shake. The floors also would sag. I was thinking that the people below us must think we are stomping around. Also, we could clearly hear the folks in the adjoining rooms.

We had friends staying on the second floor and they said they could hear the people above them walking around.

The other issue is that we believed we reserved a king bed, but they didn't have one and said that they couldn't give us one (but as a platinum, you'd think I'd get what's on my profile, but whatever).

So to summarize, the staff and service is as good as always, but the rooms are noisy.

Room Tip: Get a top floor room!!!
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
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Helpful?
1 Thank A W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarmRegards, General Manager at Courtyard by Marriott Anaheim Resort/Convention Center, responded to this review, 5 December 2013
Dear A W,

We are disappointed that your stay was less than impressive. Please accept our apologies for the inconveniences that you incurred in your room. We greatly appreciate your input and would like to follow up on the details mentioned in your review. At your earliest convenience, please call our hotel directly and provide us with further details on the exact location of your room so that we may promptly look into what you described. We are also sorry that we were not able to fulfill all of your requests. Your preferences are very important to us, however, our options become limited when operating at full capacity. Thank you for your kind remarks on our staff and high level of service. Your valued feedback will assist us in our constant efforts to deliver the best stay Anaheim has to offer.

Best,
Phil Campanelli, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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621 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 November 2013 via mobile

Reserved a kids suite for our trip to Disneyland. Two room suite with bunk beds for the kids was perfect! Emily and Phil and the rest of the staff were excellent to work with. Walking distance to Disneyland!! After spending the day at the resort it was nice to relax in the pool and hot tub. Most nights we were the only ones out there! The food and the Starbucks in the hotel were also excellent! I would recommend that you stay here!!!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bkhen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarmRegards, General Manager at Courtyard by Marriott Anaheim Resort/Convention Center, responded to this review, 5 December 2013
We are very excited at the Courtyard by Marriott Anaheim at Disneyland! Thank you for your fantastic rating and review. We are extremely happy that our Kids Suite was was perfect for you and your family! Your wonderful compliments on our service and accommodations are greatly appreciated, as is your high recommendation to other travelers! Come back so see us again!

Best,
Phil Campanelli, General Manager
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Disneyland Paris, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 November 2013

Our experience while staying at this particular Marriott was long suffered and felt through the lack of security in which Marriott (address: 2045 Harbor Bl. Anaheim, CA 92802) has in place. We paid for parking an amount which exceeded $15.00 usd in addition to this charge, our Brand New Toyota Highlander was vandalized and we incurred unnecessary property damage to our vehicle which exceeds over $2,000 usd according to our family auto technician. This was a very unfortunate experience in which we as a family out enjoying a family night out with our children, did not expect to suffer. Our hearts are saddened and we did not expect this to happen at a Marriott Courtyard in which we specifically sat down and planned our mini vacation. Nevertheless, the staff at this location was very unprofessional in making a record of this event, and did not go the distances in retrieving or gathering the necessary information in which would of helped us with our insurance company and report this matter over to the proper authorities. Who ever gets a chance to read this blog, please take professional advice from a Pre-Law student, who hold a Masters Degree, a Bachelors degree and thus several other degree. Please pass this property up and pay the extra money to stay at a Marriott in which it is safe for the family and your property, especial something as dear as a car in which we have worked our whole lives to pay for. This is not the type of negative memories no one person or family should create upon there long planned stay at a city which houses Disneyland goers, etc., In addition to this, it is by far not the closest establishment to our favorite place to visit Disneyland Theme Park in which we visit on a regular basis as our children love and enjoy Mickey Mouse and the Mickey Club House. Please take this professional recommendation and stay at the Fair Field INN Marriott or other Marriott Brand Hotel in which secures one's property to be safe in accordance with the property security measure they have in place which offer a peace of mind. Aspects in security in which are well worth the extra couple buck to spend in room charges as room and board and tax.

  • Stayed October 2013, travelled with family
    • Value
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Helpful?
1 Thank rglory2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarmRegards, General Manager at Courtyard by Marriott Anaheim Resort/Convention Center, responded to this review, 5 December 2013
Once again, we would like to extend our sincere apologies. Please know that this unfortunate situation does not represent a typical stay. Be assured that we take guest security seriously, as our guests' comfort and safety are of the utmost concern to us. Although we do have security staff on site in the evening and early morning hours, we hope that you can understand that this type of incident is beyond the control of the hotel. We are always available to assist our guests in contacting the proper authorities and providing any details when possible. It is understandable how an incident such as this can set the tone for an entire experience, and hope that you will reconsider returning to enjoy a much improved experience with us. Thank you for completing the review.

Sincerely,
Phil Campanelli, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coalinga, California
1 review
Reviewed 12 November 2013

The room was nice but the employees weren't well groomed or friendly. But most importantly they are ripping people off. We booked our stay with Expedia but the hotel charged us again. We called they reversed it. We checked our account again nov 12 and they charged our account again. It was exactly a month later. Either they are imcompitant or the company is stealing. If you have stayed there before I would check your accounts!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Aperez8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarmRegards, General Manager at Courtyard by Marriott Anaheim Resort/Convention Center, responded to this review, 4 December 2013
Dear Aperez8,

As we expressed to you over the phone, we are extremely sorry the errors. Thank you very much for your patience and understanding while we corrected the rare glitch in our system. Again, we apologize for this inconvenience. Please be assured that these errors were unintentional and that we pride ourselves on our staff's high integrity and professionalism. Thank you for bringing all of this to our attention. We appreciate your phone calls and your review.

Kindly,
Phil Campanelli, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
292 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 25 October 2013

Clean room with a very comfortable bed. Large desk for working. Good shower. Lovely pool.
My room had an adjoining door through which I could hear the person next door snoring. The fridge was so noisy I switched it off at night. The air conditioning control a bit unpredictable. Breakfast service was slow even though I only wanted cereal. Gym has 2 running machines, a cross trainer and some weights. There is a shuttle bus to Disney but I walked. There is a short cut to the conference centre through the parking area.

Room Tip: Higher up is probably quieter
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Poole11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarmRegards, General Manager at Courtyard by Marriott Anaheim Resort/Convention Center, responded to this review, 3 November 2013
Dear Poole11,

We are delighted to learn that you enjoyed our clean accommodations and comfortable beds. Your high ratings on our location, value, rooms and service are greatly appreciated! We do have a variety of room locations that they may be a better option for your sleeping preferences. Please keep this in mind when making your next reservation with us or during the check in process and we would be happy to let you know what we have available. Thank you for choosing to stay at our Anaheim hotel and for completing the review.

Best,

Phil Campanelli, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 October 2013

My family and I traveled here specifically for the kids room. I have to say this was the worst marriot experience I've ever had. The room had a nasty odor that made me want vomit and the carpet looked like it wasn't cleaned in years. The bedroom window was facing the parking lot and right in front of it was a street light that kept me up all night even with the blinds down,

Stayed November 2012, travelled with family
Helpful?
3 Thank Clara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarmRegards, General Manager at Courtyard by Marriott Anaheim Resort/Convention Center, responded to this review, 3 November 2013
Dear Clara,

Receiving your review and learning the details of your stay is quite disappointing. Please accept our apologies for any inconvenience that occurred, and know that we appreciate any opportunity to make things right while you are staying with us. We take our commitment to delivering superior customer service extremely seriously and would have taken the necessary steps in order to ensure your comfort. It would certainly be our pleasure to earn your confidence in us and we hope you will decide to give us that opportunity. Thank you for bringing this to our attention by completing the review.

Sincerely,
Phil Campanelli, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oulu, Finland
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 October 2013

This was a business trip to a conference. Hotel is really close to conference center and also disney land. The atmosphere and the hotel design is really good. Service is at good level and the rooms are spacious.

Stayed July 2013, travelled on business
Helpful?
1 Thank Weggi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarmRegards, General Manager at Courtyard by Marriott Anaheim Resort/Convention Center, responded to this review, 3 November 2013
Thank you for your wonderful feedback, Wegi! We are so glad that you chose to stay with us on your recent business trip to Anaheim. Thank you for sharing with others how much you enjoyed the atmosphere and hotel design at the Courtyard by Marriott at Disneyland Resort. It was a pleasure to have you as our guest and we hope to serve you again on your next visit to the U.S.

Best Regards,

Phil Campanelli, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard by Marriott Anaheim Resort/Convention Center

Property: Courtyard by Marriott Anaheim Resort/Convention Center
Address: 2045 S Harbor Blvd, Anaheim, CA 92802-3513 (Formerly Courtyard Anaheim at Disneyland Resort)
Region: United States > California > Orange County > Anaheim
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Green Hotel in Anaheim
#7 Business Hotel in Anaheim
#19 Romantic Hotel in Anaheim
#40 Family Hotel in Anaheim
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard by Marriott Anaheim Resort/Convention Center 3*
Number of rooms: 153
Official Description (provided by the hotel):
Courtyard by Marriott Anaheim Resort/Convention Center is a top choice among Disneyland resort hotels and hotels near Anaheim Convention Center. We provide a perfect backdrop and location for business or leisure travel in Anaheim, California, offering what guests need to have a comfortable and enjoyable stay. A great choice among hotels in Anaheim for meetings and affordable stays, Courtyard by Marriott Anaheim Resort/Convention Center offers terrific services and amenities including free high-speed Wi-FI, cozy bedding, a business center, meeting rooms, a fitness center, and an outdoor pool with children's pool area. ... more   less 
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Also Known As:
Courtyard By Marriott Anaheim At Disneyland Hotel Anaheim
Courtyard Anaheim At Disneyland Hotel
Anaheim Courtyard
Anaheim Marriott
Courtyard By Marriott Anaheim Resort/Convention Center California

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