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“Not bad!” 4 of 5 bubbles
Review of Castle Inn and Suites

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Castle Inn and Suites
Ranked #16 of 118 Hotels in Anaheim
Certificate of Excellence
Bremerton, Washington, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not bad!”
4 of 5 bubbles Reviewed 5 October 2012

We were just there 9/27/2012 to 10/01/2012 and stayed in the family suite. As many of the reviews I have read, rooms are not updated, but are clean and comfortable. The microwave and fridge came in handy with a 12 year old and a 4 year old. Staff were very helpful. The only negative I had was internet access. There really isn't any. So if you do not have a smart phone you are out of luck. We would book this room again though. Had a great time.

  • Stayed September 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrBharat, Guest Relations Manager at Castle Inn and Suites, responded to this review, 9 October 2012
Sharon…Thank you so much for the review regarding your stay last month. We are so happy that your family enjoyed your stay in the Family Suite and that everything was “clean and comfortable” for you.

Thank you again for your comments! We look forward to having your family return to stay with us in the future!

The Castle Inn & Suites Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,575 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (299)
Date | Rating
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English first
Vancouver, Canada
1 review
3 of 5 bubbles Reviewed 4 October 2012

The hotel is getting older and worn down, but what one isn't around Disneyland? It is well within walking distance of the parks, and close to some convenient shops. The room was clean, although outdated. The service and staff were great, even allowing us to have a later check-out time due to a late night flight. All in all, I would probably stay a little bit closer to the main gates with a little bit less walking to do each day.

Room Tip: The further away from the elevator you are, the less foot traffic there will be by your room
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  • Stayed September 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank m_duffer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrBharat, Guest Relations Manager at Castle Inn and Suites, responded to this review, 5 October 2012
Thank you so much for taking the time to post comments regarding your stay with us last month! We are so happy to hear that you were satisfied with your stay and that our service and staff lived up to all expectations! As we always do, we have passed on to the staff that they were mentioned in a review and we appreciate your taking notice of them!

We are also pleased to hear that our proximity to the parks and shopping was a benefit during your stay! We are always happy to help our guests with late check outs, when possible, and we do hope that you had a good trip back home!!

Thank you again for your time and your comments!

The Castle Inn & Suites Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vacaville, California
1 review
3 of 5 bubbles Reviewed 2 October 2012

The hotel was acceptable when describing the lobby and room furnishings and price. The location is a very short distance to the main entrances of Disneyland and California Adventure which was a definite plus! The staff was friendly and our rooms were cleaned each day. Yes, there is a pool, however, its a bit small. It was a very nice feature to not have to pay a parking fee at this hotel. My family and I stayed in the executive and family suites. The rooms served there purposes, to sleep and shower. However, on our last night at this hotel, we sighted a few cockroaches in both rooms. This was very disappointing! When we checked out the next day, I brought this matter to the attention of the front lobby employee and was told, "We'll check into it". I hope they do for the sake of their guests. I don't forsee my family and I staying at this hotel again. It was an ok stay and my family and I still enjoyed our vacation in spite of the "pest" issue at this hotel.

  • Stayed September 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Vanessa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrBharat, Guest Relations Manager at Castle Inn and Suites, responded to this review, 4 October 2012
Vanessa,

We wanted to say thank you for the review you took the time to post regarding your stay at the Castle Inn & Suites last month. We are pleased to hear that you were happy with your stay and that our staff lived up to all expectations.

The property is inspected and serviced, regularly, by a nationally recognized pest control company and we did want to confirm that the rooms you stayed in were inspected after you checked out.

Thank you again for your time and comments! We do take all reviews seriously and appreciate your honesty.

The Castle Inn & Suites Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Regina, Canada
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 2 October 2012

Despite some negitive reviews read I was amazed at how good the castle inn and suites was for our recent family trip to disneyland. I checked in a little skeptical after reading peoples reviews and was more then happy with what we discovered. The motel style family suite we stayed in was located in the far corner on the second floor, we had 3 beds that were all comfortable, rugs were recently cleaned and room was well cleaned and spacious. The walk to the parks was about 10 minutes which we expected thanks to reviews. Coming from Canada toa very hot humidex like we had, the pool was a big blessing. Small, but clean and well kept, the kids had 3-4 swims daily just to hang out and cool off. We never rented a car, but Mark at the front desk was very helpful and set us up for a whole day with an awesome shuttle service where the driver took us to outlets, picked us up, took us to an angels game later and picked us up there after all for under $50.00 for the whole day, that service and advice went above our expectations. Any questions we had, the front desk staff were quick to answer and suggest our best options. There is a little store on site with reasonably priced items and drinks that can be taken into the parks, and must have items like laundry soap, and personal items. We would stay there again and have already recommended it to others.

Room Tip: Family suite big enough for 6, back corner was quiet and away from the street.
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  • Stayed September 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Etevjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrBharat, Guest Relations Manager at Castle Inn and Suites, responded to this review, 2 October 2012
Thank you so much for taking the time to post comments regarding your recent stay at the Castle Inn & Suites. We appreciate the fact that you overlooked, as you said, negative comments, and decided to stay with us anyway!

We are so pleased to hear that you were satisfied with your stay as a whole and acknowledge your kind remarks about Mark at the Front Desk. We have notified him that he was mentioned, as we do when any of our staff is recognized. We are also glad to hear that the short walk to the Disney Parks as well as the pool, and having a store on property added to the enjoyment of your stay!

Thank you again for your time! We look forward to having you return to stay with us again in the future!

Regards,

The Castle Inn & Suites Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pemberton, Canada
1 review
2 of 5 bubbles Reviewed 1 October 2012

Yes the location is great and the staff is friendly. The pool is small but serves its purpose. My main issue are the bedbugs we found in our bed. I had been finding bites on my feet and arms and hands for the last few days before I found the bug crawling on my neck in the middle of the night. We were moved to another room and the hotel did our laundry for us which was great but didn't make up for the stress and hassle. Totally ruined the last few days of our holiday and had to deal with another total cleaning of our luggage and clothing once we got home. Time consuming. Stressful. And I still have itchy bites on my arms. The manager downplayed the issue and assured me there were no worries about bringing unwelcome critters home with us and that there were only a few found so not a major concern. Hmmmm. No apology from her either. Will never be staying there again. Just to note I always check along the mattress edges and headboards for signs of bedbugs whenever I stay at hotels. This bed looked clean and fresh with no signs I could see. The bugs we found were in the box spring once we lifted it up to look. Beware!

Room Tip: Stay out of room 342!!
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  • Stayed September 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Victoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrBharat, Guest Relations Manager at Castle Inn and Suites, responded to this review, 4 October 2012
We wanted to thank you for taking the time to post comments regarding your recent stay at the Castle Inn & Suites. We are disappointed to hear that you were not satisfied with your stay but appreciate your kind words about our staff being friendly!

We also wanted to make you aware that we are proactive with our pest control and use a nationally recognized company to inspect and service the property regularly. Upon your family being moved, the room was immediately blocked out of service and checked.

Thank you again for your time!

The Castle Inn & Suites Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 29 September 2012

Stayed in family suite for seven nights with two daughters (9 & 6) the extra space was great meant we could all relax. Easy walking distance to Disneyland, clean facilities and pleasant staff. Decor dated but good value for money if you value location and space.

Stayed September 2012, travelled with family
Helpful?
1 Thank Maryanne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrBharat, Guest Relations Manager at Castle Inn and Suites, responded to this review, 2 October 2012
Hi Maryanne….thank you so much for the review you posted about your stay last month at the Castle Inn & Suites. We are so happy that you and your daughters enjoyed the comfort of the Family Suite and the ease of the walk back and forth to the Disney Parks.

Thank you again for your comments!! We hope you will get to come stay with us again sometime in the future!

Regards,

The Castle Inn & Suites Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent, Washington
Level Contributor
86 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed 27 September 2012

If you just need a cheap place to sleep while visiting Disneyland this is great. It's not new or updated, but we didn't need anything other than a bed to sleep in. Our waking hours were spent at Disneyland which is in walking distance to the parks. The mattresses looked new, not brand name, but still new, and felt fine. We never heard noise from other guests. If you plan on spending more time in your room than we did, or you want to use a nice pool, you may want to consider a nicer hotel.

Pros:
free parking
very close to DL
mini fridge
courteous staff

Cons:

dated
wifi signal was very poor
loud plumbing

  • Stayed August 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank halo_zandria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrBharat, Guest Relations Manager at Castle Inn and Suites, responded to this review, 29 September 2012
Thank you very much for posting your recent comments on your stay with us in September. We appreciate the time it takes, and we use all helpful feedback to improve on our services and facilities. We are happy to hear your stay was enjoyable, and we hope you will consider us again if your plans call for a future visit to the Disneyland Resort area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Castle Inn and Suites

Property: Castle Inn and Suites
Address: 1734 South Harbor Blvd., Anaheim, CA 92802-2374
Phone Number:
Region: United States > California > Orange County > Anaheim
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Anaheim
#12 Family Hotel in Anaheim
#13 Romantic Hotel in Anaheim
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Castle Inn and Suites 2*
Number of rooms: 199
Official Description (provided by the hotel):
Castle Inn & Suites is a 200 room hotel located directly across from the Disneyland Resort and just a 7 minute walk to the Disneyland main entrance. We feature all rooms with at least 2 Queen beds and also offer many 2 bedroom family suites with a king size bed and 2 queen beds, with a television in each room, complete with a refrigerator and microwave. We have a heated pool, year around, with a jacuzzi and a children's wading pool. We have coin operated washers and dryers in our on site laundry room, or if you prefer, we offer valet laundry service. Free parking, a gift shop and free WiFi services also await you. Come and enjoy this Castle themed hotel. ... more   less 
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Also Known As:
Castle Hotel Anaheim
Castle Inn And Suites Anaheim, California

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