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“Minimally adequate for easy Disney access”

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Anaheim Desert Inn and Suites
Ranked #31 of 118 Hotels in Anaheim
Certificate of Excellence
Phoenix, Arizona
1 review
“Minimally adequate for easy Disney access”
3 of 5 bubbles Reviewed 25 July 2014 via mobile

Planning to try a different "across the street" hotel for next Disney trip. This one was an 80 dollar hotel room for twice the price (I know, it's the location, but I'll pay more for a nicer place if I can find one that's still close). On the upside, the mattress was not too bad. But the room smelled quite musty (like very old carpet). AC temp control was broken - it was either on or off, which meant waking up sweating or freezing every 2 hours. Staff was civil, but not friendly or helpful - except the desk clerk who tried to steer me to a private no-license "cab" to the airport, and did not volunteer to call a licensed cab for me when I declined to participate in her kickback scheme. Also the shower drain in our room was clogged the entire time. I could have called but I didn't want the plumber in there during our stay, and the hotel was 100% booked up. And they need to do small things like put a hook on the back of the bathroom door - small touches like that can make a big difference. This is a Disney crash pad and nothing more. Also. I agree with prior reviews that the pool was strangely murky. Cheaping out on pool chemicals?

Stayed July 2014
Helpful?
Thank jmphx13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Manager at Anaheim Desert Inn and Suites, responded to this review, 4 August 2014
Hello jmphx13,

Thank you for staying with us and for providing your valuable feedback. I assure you that quality and service is of the utmost importance to us. Please accept my apologies if you experienced anything less than exceptional. Your patronage is valued here at the Desert Inn, let me know when you come down to the Disneyland Resort as I would love the opportunity to make a more memorable experience.

Carlos Padilla
Anaheim Desert Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,091 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (479)
Date | Rating
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English first
Manchester,WA
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 25 July 2014

This is the third stay in 3 yrs. at this hotel. This was the most inconvenient of the 3 stays.
being a solo traveler, you want close to the office and third floor for safety.
this year's room was the most inconvenient. No place for toiletries in bathroom. Desk used for toiletries. Phone used only from bedside, not desk. Safe not usable for 2 days after two reports and time spent away from hotel. Coffee pot out of reach for filling. No luggage rack and very small dresser with TV requiring luggage to be placed on bed stand night table. Reservations made 6 months in advance and checked twice before arrival yet room was not ready until after 5:00 PM and I arrived at 3:45. Location is great being across from Disneyland. When the remodels were done it created inconveniences in King rooms when two beds are not required. Walking to center of hotel is not safe late at night alone. No problem with street or elevator noise on third floor above lobby which is the safest for single traveler. If another stay is planned will definitely take the two bed option on third floor above the lobby.

Room Tip: Solo travelers ask for third floor above lobby. Noise not a problem.
See more room tips
  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Service
Helpful?
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Manager at Anaheim Desert Inn and Suites, responded to this review, 4 August 2014
Hello Karen B,

Thank you for taking the time to share your experience. I apologize that you didn’t find our hotel to be acceptable and that you had a less than satisfactory stay. Should you decide to stay with us again, we would take that opportunity to be of better service to you and create a memorable experience.

Carlos Padilla
Anaheim Desert Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mililani
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 24 July 2014

This hotel is a good room, nice price and the location is great.. The breakfast is good for starting your morning before your Disney adventure. The swimming pool is great to cool off on a hot summer day. I would return here again and again.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hybrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Manager at Anaheim Desert Inn and Suites, responded to this review, 4 August 2014
Hi Hybrd,

Thank you for staying at the Desert Inn and for taking the time to review our hotel. We are delighted to know that your stay was great and hope to see you when you again come back to the Disneyland Resort. We'll see you in the near future.

Carlos Padilla
Anaheim Desert Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
3 of 5 bubbles Reviewed 24 July 2014

Great location for Disneyland trip. Friendly and helpful staff. One night of five night stay a/c quit and no maintenance person to fix. Was fixed during next day. Also one day the room appeared that maid was maybe 80% done then left pillows on floor, counter in disarray & breakfast tray was left in room. Talk with manager resulted in modest 4% off total bill. Probably would use again based on location mainly. Sleeping quarters primarily and play in Disneyland all day.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Manager at Anaheim Desert Inn and Suites, responded to this review, 4 August 2014
Hello mcdavey2000,

Thank you for staying with us. We appreciate the feedback as it serves to improve our quality and service. We will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.

Carlos Padilla
Anaheim Desert Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pleasanton, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 23 July 2014

recommend this hotel. close to Disneypark and places to eat. can't beat the location. a great staff . i had Peter THANK YOU!!! great room and good maid service also. price was right . parking was good ,if overflow they have valet parking can't beat that. fee for parking 9 per night . just remember when booking that your total fees plus taxes will be adding to cost. some people complain about this WHY ! get over it u know who u r ! thanks again for your great service.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank rimal628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teo H, Manager at Anaheim Desert Inn and Suites, responded to this review, 28 July 2014
Hello rimal628,

We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Desert Inn & Suite, we thank you for giving us a chance and help you make your stay one to remember. We hope to see you soon.

Carlos Padilla
Operations Manager
Anaheim Desert Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Petaluma, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 July 2014

My family and I have been going to this hotel for years and it never disappoints. Rates are reasonable for it being so close to the park. Rooms are very nice and the maid service is great. They also have a nice continental breakfast. Parking can get kinda hectic sometimes, but not that bad.

Room Tip: Book early, hotels this close to the park tend to fill up quickly for the busy summer months.
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Tom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teo H, Manager at Anaheim Desert Inn and Suites, responded to this review, 28 July 2014
Hi Tom A,

Thank you for your continued patronage over the years. We are happy that you once again had a memorable experience and we hope to see you once again when you visit the Disneyland Resort.

Carlos Padilla
Operations Manager
Anaheim Desert Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Campbell, California
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 22 July 2014 via mobile

We have stayed T almost every hotel on Harbor as well as all 3 "on property" Disney hotels and the Desert Inn just can't be beat. We are family of 4; 2 adult and two teens and the Parlor Suite worked great- roomy and with sink outside bathroom area - location closer than on property!! Our room was on top floor which was nice as it was very quiet. Downsides were breakfast- they shouldn't bother- seriously limited and not good for hungry teens but IHOP right next door (beware Denny's, lousy, slow service). Pool is also not great but you tots will enjoy. It is inside only. Maid service, front desk and valet folks great. Will definitely be back!

Stayed July 2014, travelled with family
Helpful?
2 Thank lkrause
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teo H, Manager at Anaheim Desert Inn and Suites, responded to this review, 28 July 2014
Hello lkrause,

Thank you for staying with us, I'm so happy that you rated us better than other properties in our area. We are committed in providing you with the best possible service and I'm glad that we fulfilled our goal. Once again, thank you for your kind review and we'll see you in the near future.

Carlos Padilla
Operations Manager
Anaheim Desert Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Anaheim Desert Inn and Suites

Property: Anaheim Desert Inn and Suites
Address: 1600 S Harbor Blvd, Anaheim, CA 92802-2314
Phone Number:
Region: United States > California > Orange County > Anaheim
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Anaheim
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Anaheim Desert Inn and Suites 2.5*
Number of rooms: 147
Official Description (provided by the hotel):
When you want to stay at one of the close to the magic of Disney, you can't do any better than the Anaheim Desert Inn & Suites hotel in Anaheim, CA. Located directly across the street from the Disneyland(R) Park, Disney's California Adventure(R) Park, and the Downtown Disney(R), District, the Anaheim Desert Inn & Suites offers you the best value for family accommodations as well as the business traveler. Choose from a variety of rooms and suites to accommodate the needs of travelers from our Deluxe King room to our spacious 10 person suites. Our hotel offers all of the benefits of friendly service and comfortable rooms at an affordable rate! The Anaheim Desert Inn & Suites guarantees an exciting and comfortable stay for you and your family. ... more   less 
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Also Known As:
Anaheim Desert Hotel Anaheim
Anaheim Desert Motel
Desert Inn Suites
Desert Inn And Suites
Anaheim Desert Inn And Suites California

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