We stayed at the resort in February, in the 500 wing. As soon as you walked into the room, the smell was HORENDOUS! It smelled of a strong chemical smell, perhaps fresh paint. It was overpowering. I opened the sliding door to allow some fresh air in, only to allow spiders and moths in to the room as well. I killed two spiders on the wall and found a moth in our bathroom as we took a shower. The shower head was broken, so water was spraying out of the part where the shower head attaches to the spout coming out of the wall, therefore leaving very little shower pressure. The bathroom towels literally felt like sandpaper.
The next morning, I complained at the front desk and was left with, "Sorry for that inconvenience." No offer of a complimentary return stay, nothing. I sent an email to the resort as well, with the same complaints, and never heard a response.
Other than the great location to Disney. the hotel was the pits. I wouldn't stay there again. Such a bummer too because we've stayed before and never had issues. It's no Marriott, but it's suitable for a night's stay to rest and recharge for another park-filled day. Wouldn't recommend it to anyone though now.
Poor customer service.
- Official Description (provided by the hotel):
- This unique resort style hotel offers the following features: LOCATION: Directly across the main entrance to Disneyland(R) Adjacent to Anaheim Garden Walk. Two blocks from the Anaheim Convention Center. STYLE: Two story apartment style buildings on nine acres of landscaped gardens and walkways. PARKING: Ample parking all around the hotel. POOL: Olympic size outdoor heated pool and spa. ROOMS: Large rooms, some with patio or balcony. FAMILY SUITES: Two connecting rooms for families. FOOD & BEVERAGE: Restaurant and Lounge. MEETING ROOMS: Over 11,000 sq feet of flexible meeting space. VALUE: Excellent value for a hotel in Anaheim! ... more less
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- Also Known As:
- Anaheim Plaza Hotel Anaheim
- The Anaheim Hotel California