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The Comfort Inn & Suites Anaheim, Disneyland Resort
Ranked #45 of 118 Hotels in Anaheim
Certificate of Excellence
NJ
Level Contributor
172 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Good value”
4 of 5 bubbles Reviewed 14 August 2013

This was a nice enough property. Despite it’s proximity to Disney it reminded me more of a business hotel than a vacation / resort. Although it’s adjacent to the I-5, the great wall of So Cal eliminates the noise, or maybe we just didn’t hear it because we were on the other side of the building. The in-room flat screen TV was huge and the Wi-FI worked great. You can walk to several restaurants at the nearby Garden Walk, about 3-4 blocks up Katella.

The pool area is nice enough and is well appointed. The jets in the Jacuzzi did an awesome job of soothing my tired muscles from flying, driving and a day of Disney.

If you don’t want to spend a lot on accommodations for Disney and plan on spending most of your time in the parks, stay here and take the ART shuttle which stops on the corner. Unlimited 1 day ride passes were $5 pp and eliminated the need to get caught up in all the traffic for Disney parking.

The complimentary breakfast was better than expected. You do get eggs and sausage but they are machine made and look like the fixings for a large egg mcmuffin. If they had offered cheese, I would have built myself a sandwich. You can make toast, including English muffins and they have mini waffle makers with two kinds of batter, cinnamon or plain. The fruit was very fresh. The two bananas I stuffed in my backpack made a great mid-morning snack

Room Tip: Stay off the 1st floor. The heat from the laundry room operations makes the entire hallway hot.
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  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank dalm0m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farzana K, Guest Relations Manager at The Comfort Inn & Suites Anaheim, Disneyland Resort, responded to this review, 20 August 2013
Dear Guest,

Thank you for choosing our property for you lodging needs in anaheim. I am glad to hear that you had a wonderful experience and would return. We look forwarding to serving your future lodging needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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555 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (129)
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1 review
4 of 5 bubbles Reviewed 9 August 2013

I have stayed at the Comfort Inn now for going on close to one year. it is a wonderful alternative to renting an apartment as the motel provides a certain number of rooms for weekly rental. the staff is excellent and the maids and maintenance crew are top shelf. I have been treated fairly and professionally by all of the employees here.
sometimes are some rowdy guess but very infrequently. I found my stay here to be very pleasant and my privacy respected by all the employees of the Comfort Inn.
Jerry Hessen #233

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ibuyforu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farzana K, Guest Relations Manager at The Comfort Inn & Suites Anaheim, Disneyland Resort, responded to this review, 20 August 2013
Dear Guest,
Thank you for staying with us and going on line to comment about your recent stay. We train our staff to be polite and professional. We want our guests to feel like they are at home when they aren't. I am glad to hear that you like it hear and you'll be back. Once again thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
44 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 bubbles Reviewed 7 August 2013

I'm not one to "slam" any business or hotel just because things happen. In my business, things happen all the time, so I'm keeping this in mind while I type this. Im in Hotels 200 nights a year.....this is a first.

I was the Murphy's Law traveler yesterday. Delayed flight, late meetings, heavy traffic, blah blah blah. I needed to get work done in a room. I found this place via my agent on a spur of the moment. Got the room, life was grand. Front Staff, friendly and helpful. checked out the room, pretty nice....its a hotel room. 3 baby spiders crawling on my pillows......resolved myself...stuff happens. Fridge door wide open, halfway off the shelf and not working. My gut was telling me.......look out.

Ordered food ( delivery )....Marri's was great.

Now the wrath of Murphy continues..........

Logged on (WiFi).........no service after 3 minutes. waited 30, tried again....no service. prepped my e-mails......Service on.....4 minutes. Off again. Kind of like getting on a Harley but no gas. Frustration sets in.

Being on Central Time normally, the two hour change hasnt set in yet, so I slept at 9:00pm. At 11:30pm PST, all heck breaks loose. The squeeling of a "Dirt Doctor" just outside my door. I'm not talking just a machine starting, this thing was LOUD.....I get up to investigate......slosh slosh slosh.......front part of the room is saturated. It turns out the room across the hallway flooded.....stuff happens. My phone ( room phone) starts ringing.....no one there....odd. I let the guy in to clean up the water ( I hope) at midnight. He was apologetic, he had no control, stuff happens. Phone rings again....no one there.

So I listen to the machine from heck for another hour outside my door (1:00am). Figured I can get on the WiFi and do my work..........No Service.......even as I type this.....Service went out again. Stuff happens. Must sleep.....03:30am....(5:30 CST).....figure I'll stay up....3 hours sleep.

Lets talk about the not often spoken about.............toilets. I now know why the room across the hall flooded. 3 flushes for number 1 or number 2.........there is an issue. Nuff Said

WiFi service - no excuse. It is now a low cost service. If you spend 40 bucks for a home WiFi router, you cant power up a Hotel. Spend a buck or two, quit being so tight with your money. If you subscribe to a service, MAKE THE CALL, get the provider out there to make it right. I sell the stuff.......I service the stuff.......no excuse.

Spend a buck or two on more water pressure for the toilets. thats just being tight with your money. Bump the price up 10 bucks a night per room and you'll lose no money.

If you are here for the great Disneyland......good place.....no surfing or e-mails though.......and bear with the toilets.

Again - Stuff happens. A flooding room? Hmmmmm what caused it? Owner induced for being tight with water usage on toilets? possibly. A jerk clogging up a toilet at 11:30 at night intentionally? doubt it.

The phone calls coincidentally happening at the same time the maintenance guy is standing outside my door? Front Desk.....why not talk to who you are calling? No one I know is calling me, they dont know where I am.

I would post now........but WiFi is still down. On for 7 minutes since 04:30....its 08:15 now.

(Continued, I went to Holiday Inn to finish)....So, I went to check out after typing the above......Front desk was nice and cheerful..UNTIL, I said I was checking out. "What Room?" I said my room number....and the grimace of death came upon the front desk.......smiles gone....not even a "how was your stay?". (I think I found the caller from the previous night). No "thank you", no "come back again".......absolutely nothing. Not one word. The other clerk just looked down and would not look up. I took my receipt and left.......As I was leaving, another customer came up and asked about the WiFi.......It wasnt working.

I didnt raise a stink because there were too many kids pumped up about going to Disney in the lobby. No need to pop their bubbles by voicing, loudly my issues.

Management, you knew what rooms were affected by the clogged/backed up toilet/overflowing tub. If you really cared about Service, you would have reached out to those affected. Instead, you chose not to act unless approached.............That's not Service, thats Duck and Cover.

I'm the quiet customer.............When I dont get standard service, I just don't come back. In this case, I never will.

**NOTE** Standard Service definition: Let me get in my room, supply what you say you offer, leave me alone.

Room Tip: Dont get a room by the freeway.........if you are a light sleeper......its noisy. Triple Flush :o...
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  • Stayed August 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
9 Thank TravelinAgain10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farzana K, Guest Relations Manager at The Comfort Inn & Suites Anaheim, Disneyland Resort, responded to this review, 20 August 2013
Dear Guest,
We have updated our wifi and on occasions people will get kicked off, However that is rare and is normally fixed right away.
That night in question, A guest across from you had left the tub plugged and the water running for hours. We of course had to clean up the mess to ensure that we don't develope any issues in the future. That was an unfore see issue that had to be taken care of right away. We have no plumbing issues unless of course one is caused. We are sorry for the inconvience it may have caused you but this was out of our control and we resolved it as fast as possible.
Upon check out we ask all guests how was their stay and at that time quests comment, but we were told nothing. We also reply with have a nice day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 3 August 2013

After our first accommodation booking fell through (hotel closed down) Expedia transferred us to this hotel and I am SO glad they did.

The rooms were spacious, clean and air conditioned. The location was excellent - if you were up for the 25 or so minute walk to Disneyland then you could leave the car behind and not have to worry about Disneyland parking costs.

The complimentary breakfast was good, loved the waffle machines! The free wifi was reliable, and the pool area was nice to relax by after a long day of sightseeing.

Would definitely recommend this accommodation to anyone looking in the Anaheim/Disneyland area.

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sarahmudgway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farzana K, Guest Relations Manager at The Comfort Inn & Suites Anaheim, Disneyland Resort, responded to this review, 20 August 2013
Dear Guest,
Thank you for staying with us and that you found our property to be worth the stay. We look forward to serving you, your family and friends future lodging needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 July 2013 via mobile

If you are going to Disneyland this is a great hotel. Only 10 minutes by car. Parking is $16 at Disney lot and there is a shuttle that will take you to the front entrance. Hotel has a shuttle that departs every 15 minutes. Cost is $3 one way or $6 one way (???) check with hotel. I had two rooms (my family and my son's family). I requested for two rooms next to each other and got them. We scheduled to arrive on july 11th but did not arrive until 4:00am July 12th. Our rooms were ready and waiting for us. The lady at the front desk was very pleasant. She welcomed us warmly and checked us in within 15 minutes. Rooms are clean, breakfast good (especially for kids) Danish, bagels, cereal, hard boiled eggs, waffle maker, juice and coffee, which was very good. Front desk was very friendly about giving directions. Lots of restaurants on E. Katella that are within walking distance. Bubba Gump Shrimp Restaurant is very good. If you want to see the Disney Fireworks at night from your room, be sure to book the city view rate. I did our reservations thru Choicehotels.com. Will definitely be staying here again in the future.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Benchmarking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farzana K, Guest Relations Manager at The Comfort Inn & Suites Anaheim, Disneyland Resort, responded to this review, 20 August 2013
Dear Guest,

Thank you for taking time to comment about your recent stay with us. I am glad to hear that you had a wonderful experience and will return. We will look forward to seeing you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cottage Grove, Minnesota
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 27 July 2013

We have used this hotel for our base whenever we come to Anaheim. I find the service to be excellent and the rooms comfortable especially the beds. It is nice to have a breakfast available. We will certainly be back. I do recommend staying here.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Meg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farzana K, Guest Relations Manager at The Comfort Inn & Suites Anaheim, Disneyland Resort, responded to this review, 20 August 2013
Dear Guest,

Thank you so much for choosing us each and every time you come to anaheim. We look forward for to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
96 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed 23 July 2013

First, there are two of these hotels with almost identical names in Anaheim. This one is the better of the two, but it is farther away from Disneyland. If you are going to book this hotel please note that the address is E Katella Ave. We stayed here on a Friday and Saturday night with two other couples and their children, altogether we had access to 5 rooms for the two nights. All rooms were identical, some had views depending on which side of the hotel they were located (you pay more for a view). Beds were all very comfortable, bathrooms new, air-conditioning working. I also found the rooms to be very sound-proof, I didn't hear the neighbours at all. Front Desk staff were always friendly and accommodating. Please note, the rooms do not have safes, not a big deal, just keep your passports and money with you. Breakfast was good, not great, unless you have the waffles, which you make yourself. The kids loved this. The coffee was darn good for hotel coffee, no need to run to a Starbucks. The restaurant strip of E Katella is on your left as you exit the hotel, so you have great walking access to food that will please everyone's palate. If you are looking for a good hotel near Disneyland (walking distance) I would go with this one. We booked on bookings.com and scored this for $119.00 per night. Note: you can also take the shuttle to Disneyland which you catch beside the hotel for $3.00 per person one-way. My suggestion is, take it in the morning to get to the park quickly and walk back in the evening to unwind and talk about your amazing day at Disneyland. Let me know if this review was helpful by clicking like.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Susanjl_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farzana K, Guest Relations Manager at The Comfort Inn & Suites Anaheim, Disneyland Resort, responded to this review, 24 July 2013
Dear Guest,

Thank you so much for taking time to go on line and write about your experience. I am glad to hear that you enjoyed it and would return.

Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Comfort Inn & Suites Anaheim, Disneyland Resort

Property: The Comfort Inn & Suites Anaheim, Disneyland Resort
Address: 300 E Katella Way, Anaheim, CA 92802-3714
Phone Number:
Region: United States > California > Orange County > Anaheim
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#21 Romantic Hotel in Anaheim
#24 Family Hotel in Anaheim
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — The Comfort Inn & Suites Anaheim, Disneyland Resort 2.5*
Number of rooms: 131
Official Description (provided by the hotel):
The Comfort Inn & Suites Disneyland, Anaheim is a contemporary, five-story hotel with spacious rooms and suites, modern amenities, offering Disney tickets at the front desk. ... more   less 
Reservation Options:
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Also Known As:
The Comfort Inn & Suites Anaheim, Disneyland Hotel Anaheim
The Comfort Inn And Suites Anaheim, Disneyland Resort
Comfort Inn Anaheim
Anaheim Comfort Inn
The Comfort Inn & Suites Anaheim, Disneyland Resort California

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