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“Overnight Disney stay”

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Hotel Indigo Anaheim
Ranked #5 of 118 Hotels in Anaheim
Certificate of Excellence
Reviewed 5 June 2014

Our main goal with a 7 yr old and a 2.5 yr old is easy and convenient. No hassle, no extras, no typical add on fees. This hotel, and ALEX at the front desk in particular, delivered. We arrived earlier than we intended to driving up from San Diego for my older son's birthday weekend. Alex checked us in early since the room was ready. we were able to park, unload and freshen up before walking 10 minutes over to Disneyland. Everyone was very inviting and accommodating, the room was small but very fresh and new. We have stayed at Park Vue because of its proximity to Disneyland and i would pay $50 extra per night to stay here. If the management of Hotel Indigo reads this review please give Alex a high five and lunch for his professionalism. when i checked in I felt like I was at the Ritz.

  • Stayed: June 2014, travelled with family
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1  Thank Seoul2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management1Team, Manager at Hotel Indigo Anaheim, responded to this reviewResponded 6 June 2014

Thank you so much for your nice review of Hotel Indigo Anaheim. We are truly grateful to have hotel team members like Alex that enjoy being of service to our hotel guests and make you feel comfortable while staying with us. Thank you so much for staying with us and we look forward to welcoming you back to our hotel for another fantastic experience.

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978 - 984 of 1,221 reviews

Reviewed 4 June 2014

We were given one of the bigger rooms with a lounge area. Rooms are beautiful. Clean and comfortable. Staff were very welcoming and helpful.

Breakfast, if included, is a choice of pancakes, eggs with bacon, porridge, fruit or continental.

Very close to Disneyland (15 min walk) so because of this you do get a bit of road noise and you can hear and see the fireworks (the rooms at the back of the hotel probably get less noise - but after a day of walking around the Parks, the noise didn't keep us up).

Only slight complaint would be the noisy air conditioners (which we also experienced at Hotel Indigo Gaslamp (San Diego).. It wasn't too hot for us so we just turned it off

Get a taxi to the newly opened Anaheim Packing House - awesome food court

  • Stayed: June 2014, travelled as a couple
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1  Thank Sam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management1Team, Manager at Hotel Indigo Anaheim, responded to this reviewResponded 6 June 2014

Thank you so much for your kind review of Hotel Indigo Anaheim. We are delighted to hear that you are satisfied with our rooms and guest services. We are very proud of our team members in every department who delight to taking care of each guest every day. We would like to apologize for the noise from the air conditioner. We will definitely bring it to our head’s attention. Please contact us directly if you would like to discuss about it further more. Thank you so much for choosing our hotel and hope to see you soon!

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Reviewed 4 June 2014

On one of our family multi-day trips to Disneyland, we decided to do something different than the usual Disney hotels. After searching around, I found the Hotel Indigo. The location is excellent for the theme parks, downtown Disney and several restaurants. We decided to try this hotel and am I glad we did - I love this place.
To begin, the staff is excellent - very welcoming, friendly and helpful. Cannot say enough about the professionalism of the staff. We needed to ask for a couple of items and within a few minutes, we were taken care of.
The hotel itself is extremely clean and the vibe is great - different than the usual hotel rooms. Though we were on the street side, street noise was not an issue as we got into the room after 9:00pm each night. I really liked the fact that the hotel is different - unique wall art, etc.
We did not eat at the hotel, nor did we use the gym or pool so I can't comment on that end. We would definitely stay at this hotel whenever we stay in Anaheim - great place!!

Room Tip: We had the family suite (two doubles/queens and a sofa area) which really helped us to spread out an...
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  • Stayed: June 2014, travelled with family
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1  Thank LoveTravelX4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management1Team, Manager at Hotel Indigo Anaheim, responded to this reviewResponded 6 June 2014

Thank you so much for your nice review of Hotel Indigo Anaheim. We are very glad you are satisfied with our guest services. Every one of our employees tries their best to meet and exceed each guest’s expectation. They will be happy to know their efforts are paying off and have not gone unnoticed. Regarding to the design of our property, it is about the neighborhood in the year past when the area is known for the walnut ranches. Please come to visit us again and we will show you the story behind all of the details you see in our property. Once again, than you so much for your review and hope to see you soon!

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Reviewed 2 June 2014 via mobile

Stayed here for a night after checking out of the Grand Californian as we decided to catch an Angels game. Staff was great, quick check-in. Walking distance to the parks if heading there and many restaurants within walking distance. As a platinum member wasn't offered an upgrade, but was going for a 1 br unit as we had our two little ones with us as well. We were only there a night so not a huge concern. Just not fully sure how upgrades work for Platinums through IHG, wish it was a little more clear. Would think 50-80 paid nights would get me a little more then uncertainty and 500 bonus points or a bottle of water?

But I digress!

Would recommend for those staying for the Disney "magic". Everything is close by and there is lots of room for parking. Didn't try the in-house restaurant as there are soapy options close by.

Stayed: June 2014
1  Thank YVR_orange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management1Team, Manager at Hotel Indigo Anaheim, responded to this reviewResponded 2 June 2014

Thank you so much for your kind review of Hotel Indigo Anaheim. We are delighted to hear that you liked the guest services and the location. IHG Platinum members will have complimentary room upgrade subject to availability. We apologize that we didn’t have any room available for upgrade at the day of your arrival and we did not clarify the reason why we did not upgrade you at check-in. We do hope that you will provide us with the opportunity to restore your faith and regain your confidence and trust in us.
Thank you so much and we look forward to hearing from you soon.

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Reviewed 1 June 2014

I loved this hotel. The room was immaculate, the beds were very, very comfortable, and I loved the shower. The homey touches included throw pillows on the beds and the cleaning lady always arranged our Disney stuffies in different ways so my kids could 'discover' them when we came back to the room.

This is the only room I've stayed in that had wood floors. There is an area rug between the beds and underneath the pullout, but the rest is wood floor and it's amazing. It really makes it feel cleaner.

We had a family suite and we could see the fireworks from our room. One night we walked back from Disneyland and it took 15 minutes from the maingate to the door.

The pool has a cozy cabana area which is the perfect place to relax while the kids swim.

The front desk was always very helpful, and we enjoyed the restaurant. The hearty breakfast is the perfect way to start off a Disney day.

Room Tip: Choose a family suite on the 4th floor. It was roomy and you can see the fireworks.
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  • Stayed: May 2014, travelled with family
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2  Thank MrsShellyW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management1Team, Manager at Hotel Indigo Anaheim, responded to this reviewResponded 2 June 2014

Thank you so much for your nice review of Hotel Indigo Anaheim. We are delighted to hear that you liked our room, amenities, guest services, location, and the breakfast in our restaurant. Thank you again for choosing our hotel and we look forward to see you in the near future!

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Reviewed 31 May 2014

Great location for Disneyland and California adventure. Not your typical DL hotel. Very peaceful. The staff was very friendly and accommodating. They will book you a shuttle to John Wayne for very low cost and were more than happy to do so.
On evenings when we returned from the park they were always there with a warm smile and "how was your day".
Free parking and wifi are a plus.
We tried several of the offerings at the hotel dining and were very pleased with the service and food choices.

Room Tip: As for a top floor room for fireworks!
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  • Stayed: May 2014, travelled with friends
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2  Thank HAlbright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management1Team, Manager at Hotel Indigo Anaheim, responded to this reviewResponded 2 June 2014

Thank you so much for this magnificent review of Hotel Indigo Anaheim. We are glad and much appreciated that you are satisfied with our location to Disneyland Theme Park entrance, guest services, and our complimentary parking service and Wi-Fi. Thank you so much for your feedback again! We are looking forward to see you soon!

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Reviewed 30 May 2014 via mobile

I had been looking forward to staying at Hotel Indigo since we noticed it on our previous visit to Anaheim. Upon first arriving at the hotel, I thought I may had found a new go to hotel when visiting Disneyland! The room was beautiful with a nice bathroom stocked with Aveda products. However, my impression of Hotel Indigo quickly changed.

When renovating the hotel they made an epic fail by installing thermostats that don't have an option to keep the fan running constantly. You could only set to heat or AC and have it cycle on and off. I don't understand why any hotel would do this, but luckily few hotels are this thoughtless in their planning.

Between the sound coming through the connecting doors and the thunderous noises coming from the room above caused by having wood floors, this is a very loud hotel. If you were able to keep the HVAC fan running, that could make a big difference.

The hotel offers breakfast in the restaurant but unless you have a lot of time to kill, don't eat there. Although there were only people at one other table, it still took 30 minutes to get our breakfast. For the two of us the check was $27 and the food wasn't very good. I noticed that the table next to us received burned pancakes, but they waited so long also that they just ate them.

For a hotel that likely has a lot of Disneyland visitors, their housekeeping practices are not customer friendly. They go through and remove all of the bedding and towels from the rooms at once and then restock as they are cleaning. Considering that a lot of Disney visitors take a mid day break, this is very inconvenient. When I spoke to the front desk about this they said they do it for efficiency. I am either wrong about who their typical customer is, they don't understand their target market or worse, they don't care. One day we returned to our room to find dirty shoe prints on the bathroom floor including in the shower. (See photos)

When I first checked I thought that I would be canceling my hotel reservations for August and December that I have elsewhere and switching them to Hotel Indigo. By the middle of our stay I was thinking that I may return if the price were right and by the end of my stay I never wanted to return to Hotel Indigo again.

This hotel may be fine for some travelers, but I won't be returning.

Stayed: May 2014, travelled as a couple
4  Thank Jason C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management1Team, Manager at Hotel Indigo Anaheim, responded to this reviewResponded 6 June 2014

Thank you so much for taking the time to share your feedback with us and bringing these issues to our attention. Please allow us to extend our sincere apologies that your recent experience with us was not a positive one. Rest assured we have taken each and every piece of feedback very seriously. Please contact us directly if you would like to talk about the issue further and hope that you will provide us with the opportunity to restore your faith and regain your confidence and trust in us.

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Additional Information about Hotel Indigo Anaheim

Address: 435 West Katella Avenue, Anaheim, CA 92802-3607 (Formerly Holiday Inn Express Anaheim Maingate)
Phone Number:
Region: United States > California > Orange County > Anaheim
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Anaheim
#3 Romantic Hotel in Anaheim
#3 Family Hotel in Anaheim
Price Range: £107 - £229 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Anaheim 3.5*
Number of rooms: 104
Official Description (provided by the hotel):
Anaheim’s first upscale boutique hotel....the new Hotel Indigo Anaheim delivers a vibrant and refreshing guest experience. You are welcomed by agricultural murals and a stunning California themed garden enhanced in the evening by electrifying dancing waters. Enter the hotel and feel a contemporary neighborhood story of years past when Anaheim was a flourishing farming community.Hotel Indigo offers each guest a blend of modern contemporary living with the best in traditional hotel hospitality. Feel the warmth of hardwood floors to a plush over-sized duvet and pillows with spa-inspired showers...you'll feel right at home. Complimentary wireless Internet access throughout the hotel is at your fingertips or use our business center if you prefer.Whether your visiting the major attractions or looking for that hidden gastronomical gem Hotel Indigo Anaheim is your ideal choice. Families can be steps away from the maingate of the Disneyland Resort or if your visit brings you to Anaheim for a convention the Hotel Indigo Anaheim provides convenient walking access to the Anaheim Convention Center.Relax and enjoy a bite in our Chambers Bar & Bistro where you can savor locally inspired recipes and sip on specialty cocktails created by our mixologist. ... more   less 
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Also Known As:
Holiday Inn Express Anaheim Maingate Hotel Anaheim
Hotel Indigo Anaheim California

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