We arrived at the Park Vue Inn on July 1st, tired and hungry after a long day on the road and so looking forward to the social hour and the welcome basket. Well it turns out they had been discontinued the day before and although we had reserved several weeks earlier no one had bothered to let us know of this change in policy. I found the counter and housekeeping staff generally friendly but the management was arrogant and rude. They admitted that they had dropped the ball in not letting guests know of the amenity changes but obviously have done nothing to remedy the situation. We also had no hot water our first evening/morning as the boiler had been shut off??? (We did receive a discount for that) The continental breakfast was adequate but the room smelled off-putting? I filled out a lengthy customer service questionnaire that I received after arriving home and spoke to my concerns but never heard a response at all.
I just can't understand how a hotel that rose to #3 in the ratings because of their excellent customer service would do almost a complete turnaround and not seem to care at all anymore? The location was excellent and maybe they are planning on selling to someone who knows how to run a hotel?
- Official Description (provided by the hotel):
- With our direct access to the Disneyland(R) Resort, our hotel offers a stress-free stay that's only steps away from a world-famous destination. All rooms include a refrigerator, microwave, HDTV, free parking, free breakfast, and free Wi-Fi. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Travel Republic (UK), Ebookers and 5viajes2012 S.L. so you can book your Park Vue Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Park Vue Hotel Anaheim
- Park Vue Motel
- Park Vue Inn Anaheim, California