I am going to add a prefix to this and say that I really wish that I could give this place a better review than I am about to. Believe me, it would be worse if it were not for the location and the attempts to make the situation better by giving us some discounts.
This story is not short, but it contains some things to think about. So when we arrived we were treated to cookies and lemonade at the front desk. The staff was very nice and they explained everything that I needed to know. We headed to our room 244 and it seemed pretty good. The room was clean and cool. My wife went ahead and unpacked as she does on vacation. Then I used the washroom and discovered that the sink drain was leaking. We called the front desk and they sent the maintenance guy over right away. The guy was very nice and asked if it was ok to make a bit of noise as he worked and we said of course do what you have to do. So he worked for about 15 minutes and then told us he would have to call his supervisor in because he had the snake stuck way down in the wall and couldn't get it out. We waited and he said that we might have to move to another room so he spoke to the front desk and they called us and gave us the option of moving to a jacuzzi room with a single king bed. We discussed it for a few minutes and then called the front desk back. They told us new information that we could switch, but after two nights we would have to switch again because they needed that room. I asked if there was anyone we could speak to about being reimbursed for like 50% of the night or something. They said they would talk to a manager the next morning and they would call us.
The new room was very warm as the AC had been left off. And the fridge door was left open so we couldn't cool our water and food down after being in a hot car for 8+ hours. To be honest I think the jacuzzi room is kind of tacky and reminds me of a 99 cent motel or something. The next morning I realized that I had forgotten my Oakley sunglasses case (not cheap), in the previous room. We mentioned it at the front desk and they sent a maintenance guy to check (I told them exactly where I had left it, on the desk in front of the lamp.). Apparently it wasn't there. I told the girl at the front desk that I would consider that stolen as I am 100% certain of where it was.
That whole day I received no call from any managers, no apology for the room, my sunglass case, no discussion about reconciling for the inconvenience of moving nothing.
The next day we had to move, we took our bags to the lobby as I wasn't having someone who I already know stole something handle my bags. They put them in their storage and we went to the parks. We came back later in the day and got the bags and headed to our new new room. It was not the same as the first room, but close. We unpacked our bags and went to lock our valuables in the in-room safe and what do ya know the safe doesn't work. We called the front desk and were told they would sent maintenance right away. We waited for half an hour and nobody came. I called back and they said sorry and they would send someone over right away. Another 45 minutes go by and still no maintenance. Here we are sitting for over an hour waiting to head out for dinner. Finally I got so fed up I headed down to the front desk and one of the clerks decided he would come and take a look. As we walked back to our room I explained to the front desk clerk that I felt they really needed to fix a few things with their hotel. I explained how in my eyes they perform way too much reactive maintenance than they do preventative maintenance, He seemed to agree with me somewhat.
Once we had returned to the room he checked the safe and noticed that the battery cover was missing and had been taped over to hold them in (SEE?!?!). He got it going, but noticed that the safe wouldn't close as I guess someone had locked it previously while it was open. He called the maintenance guy over the walkie-talkie he had and the maintenance guy showed up within 2 minutes (where was that service an hour and a half ago?). This ended the problems with our rooms thankfully. I'm sure that the front desk staff was sick of hearing from us and frankly I was sick of calling them. I have never had to phone the front desk so many times in one stay.
Now for the actual hotel/rooms/area etc:
The rooms seemed half decent, they could do with some minor updates in the bathrooms, but aside from that they are styled nicely. The WiFi was great although it was annoying because you would have to reenter the username and password every 12 hours or something. The TV channel selection was actually pretty good. The beds were nothing to complain about, but certainly weren't the best we had ever slept on (they did make a bit of noise too). The AC worked great in the queen rooms, but the one in the king room seemed a little underpowered for the size of the room. The grounds were kept tidy, the free parking was nice, and the breakfast saved us a bit of money. Speaking of the breakfast it was nice to sit outside for breakfast, but they need better chairs on the patio area. The ones they have are so reclined you have to sit on the very edge of the seat to be actually sitting at the table to eat. Also I don't know what it is with people and biscuits&gravy, but it was utterly disgusting and bland. We didn't even bother the second time it was supposed to be breakfast and we went to Disneyland for beignets instead.
Overall the saving grace for this place is its location as the entrance to DL and DCA is right across the street. It is not the nicest place, but they have decent customer service and it has free parking, wifi, and breakfast. Would I stay again? Maybe I'm not 100% sure. Nice thing was we ended up being reimbursed for two nights + $50 so we definitely ended up with a great deal on it.
- Official Description (provided by the hotel):
- With our direct access to the Disneyland(R) Resort, our hotel offers a stress-free stay that's only steps away from a world-famous destination. All rooms include a refrigerator, microwave, HDTV, free parking, free breakfast, and free Wi-Fi. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Travel Republic (UK), Ebookers and 5viajes2012 S.L. so you can book your Park Vue Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Park Vue Hotel Anaheim
- Park Vue Motel
- Park Vue Inn Anaheim, California