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“3 star stay”

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Residence Inn Anaheim Maingate
Ranked #42 of 118 Hotels in Anaheim
Level Contributor
97 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“3 star stay”
Reviewed 17 January 2014

This property is old, noisy and smells bad, but the rooms were clean, the beds comfortable, close to Disney parks and includes a free breakfast (which is great considering the price and available choices of food in the parks). I wouldn't recommend it for a romantic stay or if you want luxury, but really if you're just looking for a place to crash after visiting the parks, this place is fine. 15 minute walk to the park entrance, fireworks visible from the front garden, and the front desk staff were a credit to the establishment.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Stormie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel S, Manager at Residence Inn Anaheim Maingate, responded to this review, 22 January 2014
Dear Stormie C,

Thank you for taking the time to review our hotel. It is incredibly great to hear that our front desk staff provided you with service worth noting as a credit to our establishment. I will make sure to make our team aware that there spirit to serve is appreciated by guests such as yourself. .

The Marriott brand offers a wide variety of hotels for the different types of travelers. As you mentioned, our hotel caters more towards families, while the full service Marriott near the Anaheim Convention Center for example, will cater more towards guests looking for luxury amenities.

Thank you for choosing to stay with us, and I hope you allow us the opportunity to serve you again in the future.

Rachel Smith
Front Office Supervisor
rsmith@rimhospitality.com
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (294)
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English first
Danville, California
Level Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 15 January 2014

We stayed at the Residence Inn on a last minute trip to Disneyland. We usually stay at Embassy Suites, but wanted to try something closer to Disneyland this time. We weren't disappointed. The check-in was quick. The room was a bit dated. The living room is a bit small, but the room comes with a kitchen so that made up for it. The pool is heated to a very comfortable temperature so swimming was fun for all. There is a small baby pool for the younger ones. There is also a basketball court right next to the pool for the older kids to enjoy. We walked to the Cheesecake factory in 10 minutes or less because the hotel is right across from Garden Walk. It takes about 20 minutes to walk to the main entrance at Disneyland. My only complaint is the breakfast buffet. The eggs are horrible. If you want a hot, delicious breafast eat elsewhere.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank cdswim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel S, Manager at Residence Inn Anaheim Maingate, responded to this review, 22 January 2014
Dear cdswim,

Thank you for your honest review of our hoel. It is great to hear that you enjoyed some of the amenities our hotel has to offer, such as the kitchen in your suite, our 24 hour heated pool and the sport court. As you mentioned, we are also in close proximity to many great dining options including the restaurant strip at the Anaheim GardenWalk.

As you noted, our hotel is beginning to show its age, which is why we as the hotel management and staff, are just as excited to see our renovation as our guests are. We appreciate your patience as we await all final details.

Thank you again for your review, and I hope to have the opportunity to serve you the next time you visit the Anaheim Resort Area.

Rachel Smith
Front Office Supervisor
rsmith@rimhospitality.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fresno CA
Level Contributor
76 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 15 January 2014

This is our fifth or sixth time staying at this Residence Inn. Although it's not located right across from Disneyland, it is still conveniently located within about a 10-15 min walk. We love staying here since we can bring our dog on vacation with us (although there is a $100 non-refundable fee.) Also the rooms are spacious enough that it doesn't feel like just a hotel room which is good for hubby who doesn't always come to the parks. The rooms are always clean and have a full kitchen. The complimentary breakfast is also a fabulous deal with items such as pancakes, scrambled eggs, ham, cereal, fruit and many other items. A great way to start your day before heading to Disneyland! Hubby wasn't overly impressed with the internet speed, not sure if it was the location of the room or not. Another bonus - parking is also complimentary. Will definitely stay here again in the future!

  • Stayed November 2013, travelled with family
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Helpful?
Thank M_GO_BLUE_A2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel S, Manager at Residence Inn Anaheim Maingate, responded to this review, 21 January 2014
Thank you for your excellent review M_GO_BLUE_A2!

We are also grateful for your loyalty to our property. You do such an excellent job highlighting many of our wonderful hotel amenities! Our hotel strives to be your home away from home by providing such an environment where you can bring your pet, utilize a full size kitchen in your room, and have a few square feet of extra space than a standard hotel room- which I am glad your family was able to enjoy. Our team is glad to be a part of your visit to the Anaheim Resort Area, and I look forward to seeing you during your next visit!

Rachel Smith
Front Office Supervisor
rsmith@rimhospitality.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
72 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 11 January 2014

I went with a large group of people, we rented 10 rooms. 3 of the rooms were "suites" which is one of the rooms I stayed in. The accommodation was great, kitchen totally stocked with appliances and dishes, silverware, pots. We were able to comfortably sleep eight people in our room and it had two bathrooms. Clean, good wi-fi, convenient parking. The breakfast was pretty good, they had a wide variety of both hot and cold items and it was set up in a buffet like style. We arrived later in the evening after a day at Disneyland so our group was really tired. It was nice to go to the front desk and find them well organized and awaiting our arrival. Very much appreciated! The next day we went to Long Beach, getting there was very easy via the California highways. I would recommend this to families who would like somewhere to stay that is a little more than just a hotel.

  • Stayed October 2013, travelled with family
    • Value
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Helpful?
Thank JML0810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa S, Director of Sales at Residence Inn Anaheim Maingate, responded to this review, 13 January 2014
Thank you for your stellar review, JLM0810!

Your positive comments brightened the whole team's morning! We are very aware of how stressful organizing a large group trip can be. Honestly, we give you a big thumbs up for tackling such a huge task so that kids, families, and groups can experience all the wonder, magic and fun that Southern California has to offer. As the group sales manager, my goal is to work closely with the front desk to iron out all details prior to your arrival. That way, when our groups/teams/schools/families arrive with a bus-load of excited, energetic teenagers...we can just hand you the keys, a highlighted map of the property, and send you on your way to your adventures. It is so fulfilling to know that we came through on our promises, 100%.

Thank you so very much for choosing the Residence Inn Anaheim Maingate!! We can't wait to see you again next year.

Sincerely,
Vanessa Sah
Sales Manager/Department
Residence Inn Anaheim Maingate
VSah@RimHospitality.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sylvan Lake, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 January 2014

We quite enjoyed our stay at this property.

The room was dated but quite comfortable, we had 3 adults and 3 children in our room and not once did we feel like it was too crowded. We quite enjoyed having the full kitchen, although we didn't use it as much as we had anticipated.

The front desk staff were fantastic every time we had a question & check in was a breeze.

The evening socials on Monday & Wednesday were nice. Our kids got a chance to meet some other guests and make some friends.

The breakfast buffet was good, nothing to write home about but it varied slightly daily so it didn't get mundane and was always fresh when we were there. The dining room gets really busy though so it's not always possible to find a table to sit at.

The pool & spa were great, we used them every night and the kids really loved the playground.

We also had a great view of the Disneyland fireworks just by taking a couple of steps out the door.

The property is on one of the shorter/quieter ART routes which was nice because the bus wasn't always jam packed and the ride to the parks was shorter than other routes we've ridden in the past.

Complimentary parking is a nice amenity. The wifi however was quite spotty.

As a travel agent, I would definitely feel comfortable sending clients who are looking for a budget & family friendly accommodation close to the Disney parks.

Room Tip: If you want a room with a good view of the fireworks, ask for one on the Clementine street side (I b...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JSimmsECSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel S, Manager at Residence Inn Anaheim Maingate, responded to this review, 17 February 2014
Thank you for your review of our hotel. It is great to hear that your suite provided plenty of room for your family of 6. Our next renovation is due to take place this upcoming year, and we are just as excited as our guests are for that time to come! Our management team greatly appreciates your patience while we get the process finalized.

We are honored that you would recommend our hotel to any of your clients who are looking for accommodations for their family trip to Disneyland. Thank you again for taking the time to review our hotel, and we look forward to your next visit!

Rachel Smith
Front Office Supervisor
rsmith@rimhospitality.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, AZ
Level Contributor
87 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 7 January 2014

Our family of four (two teenagers) stayed three nights for a Disneyland getaway. We appreciated the space, friendliness, cleanliness, and close proximity to Disneyland. We were disappointed with the breakfast - the selections were minimal compared to, say, Embassy Suites offerings. However, the staff was friendly and accommodating. The room itself was in need of some updating and maintenance (e.g., dripping tub faucet, non-working ceiling fan, towel hangers falling off doors, very old, sagging, uncomfortable sofa sleeper in living area). Overall, though, the room ("penthouse" with kitchen) was comfortable, reasonably quiet, and spacious. Because we do not spend an extensive amount of time in the room during Disney vacations, this is suitable and we will likely return. We appreciated the free parking and the onsite, 24 hour market.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArtiesBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel S, Manager at Residence Inn Anaheim Maingate, responded to this review, 28 January 2014
Dear ArtiesBear,

Thank you for your review. I am delighted to hear that our staff was accommodating to your needs during your stay with us.

Our entire management team and staff are looking forward to our upcoming renovation, and we thank you for your patience while we settle any final details. I’m sorry to hear that your stay did not meet some of your expectations. We take your feedback very seriously and are always looking for ways to improve. Many of the issues you encountered will be taken care of during the renovation process. I am glad that despite some of the results of our aging product, you still found our hotel to be comfortable and spacious enough for your family. Should you have any questions regarding our renovation or general questions about our hotel, please feel free to contact me at rsmith@rimhospitality.com. I hope to win the opportunity to serve you again the next time you visit the Anaheim Resort Area.

All the best,

Rachel Smith
Front Office Supervisor
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Michigan
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 January 2014

My family stayed at this hotel for 5 nights over the New Years holiday break. Fortunately we were there to see Disney and to go to the Rose Bowl so we did not have to be in our room very much.

We found the room to be very much in need of an update and in need of repair. Check in was a breeze and the front desk staff was very friendly. However when we got to our room, our room safe did not work. I called for batteries three times and never did receive them. We went to the store and bought some ourselves. Twice we needed to request toilet paper as the room attendant never left any and we were only provided with 1 role for the entire 5 night stay. My husband walked up to the front desk to get more, and they did not have any at the desk. THey had to send someone from maintenance to provide it. This does not seem at all efficient. The door in our bathroom also had a horrible squeak to it and it woke up our entire family each time someone needed to go in there.

The breakfast service was also not at all up to Residence Inn standards. We have stayed over 20 night in Residence Inns in 2013 and this was by far much worse from a food quality perspective than any I have been in.

Fortunately when we checked out we went down to San Diego and stayed at the Residence Inn in the Gaslamp District which was very much up to the Marriott standards.

The only pros I can see for this hotel are the very close proximity to the Disney parks and the free parking. If not for that, I would advise you to not waste your money.

Would I stay at this hotel again - definitely not!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank MItravelinfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel S, Manager at Residence Inn Anaheim Maingate, responded to this review, 8 January 2014
Dear MItravelinfamily,

My name is Rachel Smith, and I am the Front Office Supervisor here at the hotel. We appreciate your feedback as it allows our team to grow in any necessary areas. With that said, I would like to apologize for the dissatisfaction you encountered with your stay at our property. I understand the concern you must have felt with the issues you regretfully experienced.

Our hotel is due for renovation this upcoming year, and our team is diligently working to keep our hotel well maintained. As you can see from other reviewers, though our hotel may be showing its age, our pride comes from the service we provide. Such customer service that you mentioned is out of our nature, and I am sorry to hear about your experiences. I assure you that the proper department heads will be notified to ensure that these issues do not reoccur.

I would love to hear back from you to discuss the details of the room you stayed in so that we may fix any necessary maintenance issues. You can reach me directly at rsmith@rimhospitality.com. I look forward to hearing from you.

Rachel Smith
Front Office Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Anaheim Maingate

Property: Residence Inn Anaheim Maingate
Address: 1700 S Clementine St, Anaheim, CA 92802-2902
Region: United States > California > Orange County > Anaheim
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Anaheim
#26 Romantic Hotel in Anaheim
#28 Business Hotel in Anaheim
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Anaheim Maingate 3*
Number of rooms: 200
Official Description (provided by the hotel):
A very unique all suite condo style hotel located 1/2 mile from Disneyland. All suites have fully equipped kitchens & full size pull out sofa sleepers. We offer suites that can accommodate up to 8 people. We offer the following free amenities: breakfast, grocery shopping services, complimentary parking, wireless internet, business center usage, and more. Our guests have access to purchasing Disneyland park tickets through our on property Disney Desk. On property fire pit & BBQ Grills available for guest use. Pet Friendly ($100 non refundable pet fee for up to 2 pets per room). ... more   less 
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Also Known As:
Residence Inn Anaheim Maingate Hotel Anaheim
Anaheim Residence Inn
Residence Inn Anaheim Maingate California

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