First of all, I want to say that we booked the Peacock Suites as a value-priced hotel and I am reviewing it with this in mind. However, we did not know when we booked our vacation a couple of months earlier that it was under renovation.
I had read some recent reviews prior to leaving complaining but as always with reviews we came with an open mind. We travel frequently and have a wide range of expectations given the prices we are paying at each property, and our expectations were not super high for the Peacock - we were expecting larger rooms, further from the park, and good value.
I will start with the positive: The check in was quick, the room was clean, the decor was modern (our room I believe was one that had been recently refurbished). It is the first shuttle stop. It comes every 20 minutes so you can guarantee that you can get to the park. Sometimes we were full just with the guests from our hotel so they skipped the people at the next hotel. It was only about 5-8 minutes to the park. There is a 7 Eleven right beside the hotel and you can get almost anything you want or need there. :)
However...the renovations definitely contribute to the feel of the entire hotel. It is encased almost completely in scaffolding, tarps and plywall boarding. Upon arriving you cannot find the front lobby other than small computer-printed sings saying "lobby". The walk from the lobby to the elevator is down a dark and narrow pathway of plywall boarding. The swimming pool (more about this later) is enclosed and does not get any sun.
The noise from the construction didn't seem to be too bad. It was definitely an active construction site but they seem to do their best to minimize the disruption to guests. We periodically heard noises but overall our rooms were pretty quiet.
Breakfast: this is a serious lacking during this time when hotels at this budget level are really doing a great with breakfasts. Our family stays at a LOT of hotels and breakfast is key for us. We are used to having the ability to make fresh waffles, and have a hot egg dish. The ability to make toast or bagels, and select from an assortment of fresh pastries and so on. That is not the case here due to a closure of their breakfast room due to, you guessed it, the renovations. The breakfast area is an open area with only 4 or so tables - mostly benches with low tables. These are not comfortable for dining. It was windy during our stay and the wind blew through the whole area and blew away glasses and napkins, coffees etc. Breakfast is very basic: two kinds of cereal (corn flakes and cheerios), instant oatmeal, and hard-boiled eggs, or packaged muffins (also two kinds only). For drinks there is milk and orange juice. What you get on Day 1 is what you get on Day 6. If you don't like these choices every day bring your own breakfast food. We ordered groceries ahead of time for delivery to the hotel from Vons.com. There was no cooktop in the room so everything needs to be microwavable.
Housekeeping service is limited. We were informed upon arrival that we would have housekeeping on Wednesday. We were staying from Sunday to Saturday.
The pool: We used the pool area on our second evening. In one hot tub the water was a murky green color. The other hot tub was clear so we stayed in that one. The smell of chlorine in the pool area was very strong. As we were swimming my four year old daughter said her bathing suit was a different color. I thought she was just imaging it. Later when I looked at my own bathing suit as it dried I realized it had changed color too. It was originally purple but the bottoms had faded to a cream color, and the half of the top had faded to a pinkish. The straps hadn't gone in the water so they remained dark purple. Another member of our party had tan shorts. They first turned yellow and then became see through, much to his chagrin. We left behind 3 bathing suits that were completely ruined due to the bleaching. Some of our party also had itching and rashes on our legs that made walking in the theme parks somewhat uncomfortable. We are home today and our 4 year old is still complaining about the bumps on her legs.
Due to our busy schedule going to the parks we didn't tell the front desk immediately about the issue with the pool/hot tub. We mentioned it on our last night, primarily telling them so they could address the health and safety issue this posed to their current and future guests. We were told that this had never happened before (I have trouble believing that nobody else but us had their suits bleached), and also told that the chemical levels were checked three times a day and they were always within normal limits. I have since done some research and have learned that with chlorine levels that high (probably 10,000x too high in order to be able to quickly bleach the color out of several bathing suits) the test strips would not be effective. The chlorine levels are dangerously high. The hotel staff were concerned about our suits and responded very thoughtfully to us offering to pay for dinner that night up to a $60 value - we were two rooms and 4 adults and 3 children.
If the concierge offers you free food/discounts - she really just wants to book you at a timeshare sales pitch for a sister resort. If you go and spend 90 minutes of your time they will give you $100 Disney dollars. You get a package with some coupons that might be useful but it will take about 15 minutes to listen to her pitch as well. She also recommended An LA tour which we booked. We were going to do the Rasta tour which had been well reviewed but the tour she suggested was much cheaper ($45 for adults and $30 for kids). The tour was supposed to include Beverly Hills, the Hollywood sign, Rodeo Drive walk of fame, Santa Monica pier, Venice Beach. The bus didn't have proper air conditioning and even though it was 85 degrees outside it was cooler off the bus than on it. By the time we stopped on Rodeo Drive for our 30 minute stop all we had time to do was RUN to the nearest Starbucks and get cold drinks and run back to the bus. We drove by Beverly Hills (we assumed we would see a famous house or two - but we just drove past the Beverly Hills sign - and the driver gave us a 3 second warning for us to click our cameras and that was Beverly Hills!). The same with the Hollywood sign - we could see it between the trees in the distance, he slowed the bus and we took pictures of it from the windows. His banter was minimal, his information about LA and the area was very little. Do not do this tour. Spend more money and do a more reputable tour or just stay at the hotel. We got off the bus after 9 hours exhausted with our children begging to go back in the pool!!
So we all put our bleached out bathing suits on again and went back in the super chlorinated pool, and lost a little more color, and got a little more itchy. What we realized after the second time in the water was the damage the high levels of chlorine was doing to the children's hair since they were submerging themselves completely in the water. We have three girls with long hair and we are not sure if it is ever going to recover from the ordeal.
So to make a long story short - I would suggest finding a hotel with a proper breakfast that is not under renovation. Why pay full price for a product that is not fully functional?
We will choose differently next time.
- Official Description (provided by the hotel):
- The Peacock Suites located walking distance from Disneyland(R) Park and the Anaheim Convention Center. Featuring spacious one bedroom accommodations which offer first class amenities and the utmost in comfort while staying in Anaheim. The property offers two whirlpool spas, a sparkling pool and a rooftop sundeck, perfect for working on your tan. In each of the suites you will find a refrigerator, a microwave oven, a coffee maker, iron and ironing board, hair dryer, CD/DVD player, and queen sleeper sofas in every living room. For guests convenience you can purchase attraction tickets from the front desk. Modern amenities, a great location, and first class services ensure a wonderful Anaheim vacation experience. Come experience the magic. ... more less
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- Also Known As:
- Peacock Hotel Anaheim
- Peacock Suites Anaheim, California