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“World Class Customer Service”

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Ramada Plaza Anaheim
Ranked #27 of 118 Hotels in Anaheim
Spokane, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“World Class Customer Service”
Reviewed 12 June 2014

We drove in from Albuquerque and timed it a little off, so we ended up getting there early (before checkin). The team there made an accommodation for my family to check in early. During our whole visit they were super nice! For the price they were very close to Disneyland and I would recommend staying there anytime! AWESOME!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Beepbeepdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramada14252, Director of Sales at Ramada Plaza Anaheim, responded to this review, 13 June 2014
Dear BeepBeepdad:

The Ramada Plaza Anaheim would like to thank you for your kind review. We are thrilled to hear that you felt like you received "World Class Customer Service." We hope to accommodate you again in the near future.

Sincerely,

Management
Ramada Plaza Anaheim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (166)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
Chicago, Illinois
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 June 2014

Location is excellent, within walking distance to Disney´s main entrance. It offers free breakfast and free parking. I would totally stay there again when I return to Disney!
Bella from the front desk was very helpful.

A lot of restaurants to choose from in the surroundings.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank memechuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramada14252, Director of Sales at Ramada Plaza Anaheim, responded to this review, 13 June 2014
Dear Memechuy:

The Ramada Plaza Anaheim appreciates you noting our great location of being walking distance to Disneyland. Further, thank you for also acknowledging our Front Desk staff Bella. Looking forward to seeing you the next time you are in the Anaheim Resort Area!

Sincerely,

Management
Ramada Plaza Anaheim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tooele, Utah, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 June 2014

Great location to Disneyland. We needed a larger room so that we didn't have to book two rooms for our large family and we were happy with the price. Having a shuttle would be nice, sometimes the kids are too wiped out for the walk after Disneyland. There were a few minor things in the rooms, like the fan in the bathroom wasn't worth much and they didn't put garbage bags in the garbage cans, but other than that it was pretty good for the price.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Tammy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramada14252, Director of Sales at Ramada Plaza Anaheim, responded to this review, 12 June 2014
Dear Tammy G:

The Ramada Plaza Anaheim is happy to hear that you enjoyed your stay with us and that you had a great Disneyland Trip. We appreciate you letting us know about the issues with your room and we will address your comments with our staff.

See you next time!

Sincerely,

Management
Ramada Plaza Anaheim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 June 2014

I love that this hotel is very close to Disneyland. Me and my family was very happy we chose this place. The breakfast buffet was good! Everything was great except for the front desk employees. They are not welcoming at all and if you ask them a question they are not sure how to answer so they have to ask each other to get the right answer. I'm not sure is they are new or what? At least a smile would do. I was going to give 5 stars but Poor customer service except the lady in the breakfast area. She was very accommodating. Thanks again for a great stay!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Elucktraveller26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramada14252, Director of Sales at Ramada Plaza Anaheim, responded to this review, 12 June 2014
EluckTraveller26:

Dear EluckTraveller:

Thank you so much for your feedback. We are sorry to hear that you found the front desk to be unfriendly. To answer your question: Yes, we do have some new employees at the front desk that are still in a training phase. This would account for the situation you experienced. We do apologize for any inconvenience this may have caused and we look forward to seeing you again with a friendlier welcome!

Sincerely,

Management
Ramada Plaza Anaheim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 7 June 2014

This is not an inexpensive hotel, but hotels charging a lot less in Anaheim are doing as good if not a better job. We stayed in an hotel, the year before, who charged $500.00 less for the same time period and the service and amenities were almost the same if not, at times, better . The room was showing its age. Lots of the room showed age wear and tear, also the phone didn't work properly, the air con rattled, the bathroom extractor was broken and the toilet blocked {nothing we did I assure you} and was never fully fixed. The breakfast was good, but poorly organised, it never opened on time, breakfast items ran out and were only slowly replenished and two toasters {one broken} is not enough for 20-30 people eating at the same time. As always, some of the staff we friendly others were, considering there job, were basically rude, just depended who you got. Then on the our last night, luckily enough, they moved some school kids in next door to us, even though they must of known we were a family with kids, and they spent the night seemly trying to unlock are ajoining door and shouting and screaming. When we complained to the Hotel they didn't really seem to care and said "We know about them", we left.
Housekeeping was very good.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramada14252, Director of Sales at Ramada Plaza Anaheim, responded to this review, 9 June 2014
Dear Michael:
The Ramada Plaza Anaheim aims to exceed guest expectations and it appears we fell short during your recent stay with us. For this, we are disappointed. So, please accept our sincerest apologies for any inconvenience you may have experienced. Yes, one of our toasters in our breakfast broke and it was replaced right away and yes, there were some issues with a room accidentally locking themselves out of their room that proposed a tricky situation for us all. Although both these situations were beyond our control, we did try to handle them in a timely manner. We have also reviewed your additional comments and will use them as a way to address and correct any other needed issues so that we may improve for future guests.

Thank you again!

Sincerely,

Management
Ramada Plaza Anaheim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Plaza Anaheim

Property: Ramada Plaza Anaheim
Address: 515 W Katella Ave, Anaheim, CA 92802-3609
Phone Number:
Region: United States > California > Orange County > Anaheim
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#21 Business Hotel in Anaheim
#29 Family Hotel in Anaheim
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Ramada Plaza Anaheim 3*
Number of rooms: 105
Official Description (provided by the hotel):
Conveniently located in the heart of Anaheim, just a short walking distance from the Disneyland Resort and the Anaheim Convention Center, the "Ramada Plaza Anaheim" is the best kept secret in the Southern California hotel industry. Honored for quality and excellence,the "Ramada Plaza Anaheim" was awarded the "Best of Ramada" for 2013, an honor only given to five Ramada properties throughout California. We pride ourselves on quality and service so let us be your home away from home. Drive on up and park your car in one of the few Anaheim hotels that still offers Complimentary Parking. Dine onsite at the Gandhi Palace or take a short stroll to the Garden Walk where you can shop until you drop, catch a movie, strike out at the bowling alley, work out at 24 Hour Fitness, or grab a bite at the numerous restaurants that include the Cheesecake Factory, California Pizza Kitchen, Bubba Gump Shrimp Co., PF Chang's, and Roy's Hawaiian Fusion Cuisine. Come home and take a dip in our Outdoor Heated Pool, relax in our Steam Sauna or stay in shape in our Guest Exercise Room. For your convenience, all rooms are equipped with free WiFi, a Refrigerator, Coffee Maker, In-Room Safe and Iron & Board. Guest Laundry is conveniently located onsite. Further, hotel boasts of five Meeting Rooms from 324 sq. Ft. To 1944 sq. Ft. Whether you are traveling on business or pleasure, book your stay today at the Ramada Plaza Anaheim so we may welcome you home tomorrow. ... more   less 
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Also Known As:
Ramada Plaza Anaheim Hotel Anaheim
Ramada Anaheim
Anaheim Ramada
Ramada Plaza Anaheim California

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