I've been a disney fan for years. Held a premium annual pass for over 10 years my family has gone to disneyland atleast monthly. My daughter was celebrating her 9th birthday this past weekend and the only thing she wanted for her birthday was to stay one night at a disneyland resort.
On arrival the front desk clerk who checked me in took over 30 minutes. There was a girl scout group that arrived after I did checked into 4 ROOMS and was done before I was. At this point I was irritated.Our room wasnt ready being that this was 8am in the morning we wanted our room keys for the early magic hour experience at disneyland. But she came out saying, " Congratulations you have been chosen as the MAGIC FAMILY". I was excited so was the kids thinking hey this is cool she gave us a pamphlet with a certificate, and inviting us to the E CLUB the premier club on the top level to watch fireworks and have dessert. We were pretty excited to have to opportunity to experience this.
We were able to get our rooms at 1pm and another clerk again congratulated us and provided us with an upgraded room which was a 2 double queen room with a downtown disney view which was amazing. Rooms were clean, bathrooms roomy, and beds were comfortable. The pool is extremely crowded. Good luck finding a chair. Your best bet is to rent a cabana if you can. Don't think its relaxing theres kids jumping and splashing in the jacuzzi and running all over. Which is to be expected it is a disney resort.
So the time has come and we go upstairs to go to the eclub where the kids wanted to watch the fireworks that they were promised on arrival....ULTIMATE FAIL...
since they gave us an upgrade we werent allowed in the eclub according to the clerk at the eclub counter. He said that they have new employees and that we werent allowed in the room.
Getting rejected to get in the club -
Don't get me wrong our family was excited to get the upgrade but then humiliated when we went to the club. We were able to watch the fireworks from our room and made the best of it.
Disney....talk to your employees and don't let them tell you things especially in front of your kids when you don't go with your promises.
- Official Description (provided by the hotel):
- Stay and see all that is new! Now with more luxurious rooms, new pools and waterslides, themed dining and more, the transformed Disneyland Hotel is a vacation destination in and of itself. This transformation has earned the hotel the prestigious AAA Four Diamond Hotel rating. ... more less
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- Also Known As:
- Disneyland Hotel Ca
- Anaheim Disneyland Hotel
- Disneyland Hotel Anaheim, California