Seemed to be a nice place when we pulled in. It had the rooms on the OUTSIDE like we always try to get. We went insode and checked in for 4 nights. They authorized our credit card for the 4 nights stay plus a little for incendentals. This was fine. The room was another matter. It took 4 tries of the key to get the door open. The green light came on each time, but it would not open. I called the front desk and they said they would send a maintenance man in the morning. No maintenance man. A maid came by and she opened the door each time WITH HER KEY, but also had trouble when she tried to use our key(s). I went to the front desk and told them what happened and they inferred that we did not know how to use magnetic keys or door handles. The lady explained very slowly how to use the key and how slowly to push the door handle down and to make sure we pushed it down ALL THE way. We had been doing this. We are on the road and staying in hotels OVER 200 night a year, so we think we can handle a key and door handle. We stayed for 4 nights and went in and paid for those and asked for 2 more nights. They took payment for the first 4 nights and then authorized our card for an amount equal to more than (4) MORE nights when I clearly requested just (2). They had no explanation for why she did this and it locked our card up as we did not have enough on that card to cover 4 night, but did have plenty for 2 nights and enough to eat for the next two days as well. This totally messed us up and the lady we talked to at the front desk acted like she could care less. It was OUR PROBLEM not hers. And she was right she had no problem if WAS us with the problem at that point due to their mistake.
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- Also Known As:
- Ramada Inn - Antioch Hotel Antioch